Home › Forums › Newsletter Plugin Support › Save button
- This topic has 16 replies, 3 voices, and was last updated 3 months, 3 weeks ago by
mike.
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AuthorPosts
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May 9, 2024 at 10:25 pm #326268
mike
ParticipantNewsletter: Version 8.3.2 , Active license
I’m going to Newsletter/Subscriptions/Settings and messages section, clicking on the Welcome tab. I have some Welcome page content text (I have Customize checked) that I can edit, but when I click the Save button (which looks a little faded out) nothing seems to happen.This is also the case when go to the Activation tab and try to edit the Activation page content and the Activation email (I have double opt-in configured and I have Customize checked for both). Clicking Save here after editing each sections content (in Visual mode), does not save the changes.
What could be the reason none of my changes can be saved?
May 13, 2024 at 4:11 pm #326385Michael
KeymasterHello mike,
can you see any errors in the browser console while trying to save the edits?
Thanks,
MichaelMay 13, 2024 at 5:21 pm #326394mike
ParticipantNo error when trying to save and no “spinning” progress on the browser tab. I’ve used 4 different browsers too with no change.
It’s like the Save button is inactive. When I move the mouse over Save, it does change color to light blue. When I click the button, the thin black border does disappear and re-appears when I let go the mouse click. At that point, nothing happens on the screen – no error.
I am an admin role for the site.
Until this is resolved, is there a way I can edit a file or the database directly (being careful of course) to make the changes I need, which are simple text modification changes?
May 13, 2024 at 5:36 pm #326397Michael
KeymasterHello Mike, could you please try to reinstall Newsletter core files? It looks like something has got corrupted. Also, does this issue appear in other parts of the plugin as well?
Thanks,
MichaelMay 13, 2024 at 5:38 pm #326398mike
ParticipantSure, what process should I follow to reinstall – just use the same core file(s) and install on top of what already is there?
No problem elsewhere that I’ve encountered.
May 13, 2024 at 5:40 pm #326399Michael
KeymasterYes, you could do that by ftp or simply downloading the zip file from https://wordpress.org/plugins/newsletter/ and uploading it from your WordPress dashboard.
May 13, 2024 at 6:10 pm #326401mike
ParticipantDid the reinstall, cleared cache and no change.
We’re running WordPress 6.5.3 with Breakdance Zero Theme theme on WP Engine if that helps.
May 14, 2024 at 5:24 pm #326464mike
ParticipantAny suggestions on what we can try next?
Is there any way I can edit the data in the DB directly?
May 15, 2024 at 5:31 pm #326519Michael
KeymasterHello Mike,
yes you can edit the db tables directly but we don’t offer support on these advanced matters. Please, create a temporary admin account using this mail michael@thenewsletterplugin.com, so I can take a closer look at this behaviour.
Thanks,
MichaelMay 15, 2024 at 8:38 pm #326525mike
ParticipantI’ll check to see if I can get that access for you.
I have a clone site I can access the DB for testing but would just like to know what table(s) and/or file(s) the data for the subscrition/welcome emails are stored so I can test editing them directly if needed.
May 16, 2024 at 3:03 am #326529mike
ParticipantDone, you should have rec’d an email.
May 16, 2024 at 8:03 am #326537Michael
KeymasterHello Mike,
I just checked again and I didn’t receive login emails. What is your domain, btw? Can you please try again?
Thanks,
MichaelMay 16, 2024 at 9:01 am #326550Michael
KeymasterHello Mike,
don’t worry, I found your email. I’m taking look right now.
Michael
May 17, 2024 at 6:13 pm #326629mike
ParticipantAny luck in finding the issue?
May 18, 2024 at 8:14 am #326638Michael
KeymasterWe’re still investigating Mike, sorry but this is a tricky one.
I’ll get back to you as soon as possible.
Michael
May 18, 2024 at 10:23 am #326639Stefano
KeymasterHi, the save button is working now. It was blocked by the browser since the custom URL for both the activation page and the welcome page was set with a wrong value (an URL starting with // and not with https://). Since the welcome page select was not selected to the “custom URL” option, those fields were not visible and (that is a bug of the browsers) nothing was shown. Yhe only way to see the “error” is to use the browser debug console.
We’re changing the plugin to avoid that kind of browser oddity in the next release.
Stefano.
May 19, 2024 at 3:29 am #326647mike
ParticipantThank you. I was able to edit the pages as needed. I’m not sure how it got this way as it was configured about 4 years ago and seemed to work fine.
Thanks again.
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