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Argh! Can you check if the profile page configuration has two {profile_form} tags? Find it under “subscribers”.
Hi, since no data can be stored if they don’t tick the box, if the data is stored it means they ticked the box.
Stefano.
No, the status, once reset, looses the progress information and cannot recover them.
Add a line of “excuses” and resend again. Even google or facebook sometimes resend newsletters ’cause they make mistakes, don’t worry!
Stefano.
Please update to 5.4.4.
GDPR is killing us, too… but to the end I think it will produce better data processing behaviors.Hi, we have not change the subscribe label extraction code, are you sure it was not customized for you and the updated deleted the customization?
Stefano.
Probably it is hidden by theme style rules, let me know which is the page where I can check the problem.
Stefano.
You can delete old newsletters and the table should reduce in size, but wait the next week update.
Stefano.
For a specific newsletter you need the reports extension which has the retargeting feature, otherwise you can use the general maintenance option to set in a list who do not interact with the plugin since a period of time.
Hi, url not verified means the url signature is not correct. Can you send me at stefano@thenewsletterplugin.com the not working link?
Stefano.
Hi, we’re not data processor for you, we only provide a pieace of software with no data exchange with us. So you don’t need a contract with us.
Stefano.
Hi, sorry but I cannot read english, can you repost your request in englisj, please?
Thank you, Stefano.
Hi, the cookie is, as you noted, a tech cookie. Anyway after the next release where we made some important changes in the cire, we want to release even more features, like the conrol over the cookie and the ip address.
Stay tuned, I think that will be available shortly. We’re doing our best!
Stefano.
There is not a cancellation form, just add always the link to cancel in your communications.
Stefano.
If the ultimate member fire the standard registration event and you can add a checkbox in the registration form of ultimate member it should work.
Or force the subscription on registration.Stefano.
Hi, can you share a screenshot? It sounds like an image which is not loaded bu the email client and the alt text shown.
Hi, of which theme or functionality are you talking about? The automated? Can you kindly open a ticket for commercial extension so you can be addresses to the right support team member?
Stefano.
The fact that a user checked the privacy checkbox is the subscription record itself with the creation date! 🙂 And the GDPR does NOT require anymore an explicit checkbox for privacy acceptance: the submit button is the “active action” which is required.
Stefano.
Hi, emails sent and in the subscriber mailboxes cannot be changed of course. You can pause a newsletter and modify it to continue sending the corrected version.
Stefano.
Hi, here you can find few ideas, not sure they cover your case.
https://www.thenewsletterplugin.com/reasking-subscription-confirmation-to-your-subscribers
Stefano.
Hi, we plan to have the WPML support in a month, if you’re using WPML that should solve the problem. If you have any other plugin for multilanguage blog, let me know.
Stefano.
Hi, is that newsletter created with the drag and drop composer? Try to upload a logo image with lower size, like a 200 px width image.
Let me know, Stefano.
You’re offering in you blog the option to subscribe to your newsletter. If the checkboxes are options regarding the contents one prefer, they’re like options while purchasing a product and so they’re not different personal data processing options. So, yes, they can stay prechecked.
If a checkbox regards the possibility to share the personal data with a third party, that is a different use of data and it cannot be prechecked (just an example).
Be clear in your form what you’re going to do with data and if you’re not bundling really different things (like a newsletter, an ebook and the consent to share the data with others) you don’t need to have specific opt-in checkboxes.
You’ll note a change in the offering from now on. For example who were asking for data to send and ebook and then filled your mailbox with marketing message, now ask for separate consent to send those message.
Shortly they could change the form saying: subscribe our newsletter and you’ll get a free ebook. That make clear you’re subscribing a newsletter and not giving your data only to get an ebook. That is not a trick, is a way to be clear.
Just my opinion.
Stefano.
Shortly there will be an update where we’ll integrate the upcoming privacy features of wordpress. Of course the plugin stores the ip address (we’re going to add an option to remove that or to anonymize) and stores opening and clicks for statistics. All that should be stated on your privacy notice.
Stefano.
Hi, if you bought the license it should be shown in your account page. If not, please open a support ticket there could be a problem in your account: the admin will look at it and fix it asap.
Stefano.
Hi, what do you mean when you say “adapt the template”. Which kind of modifications? Are you creating a custom theme? From the screenshot I can deduce there is broken HTML in that theme.
Stefano.
Hi, that code is using a global variable which probably is replaced by another plugin. I’ll change the code to protect the widget from such kind of events (we forgot to change it, that “protection” is already in place on other functions).
Thank you for your report, Stefano.
Hi, please open a support ticket for professional extensions. You can find the ticket page on top menu.
Probably in automated you set it to ignore the last sent day and process all the posts. Pay attention: the theme preview is just a preview and uses even old posts, you should look at the newsletter preview.
Stefano.
Out of the box Newsletter uses the wp_mail() which can use the hosting mailing system or a service if you have a plugin installed to connect WP with an external service.
Check the speed on main configuration and set it respecting the service you’re using to send emails. For example ask your provider which are their limits.
Stefano.
It is enough to show a privacy notice link in the comment area if the reader explicitly activate the newsletter subscription flagging the checkbox.
I’ll check if we can easily add an option to the extension to add such a notice.
Stefano.
Hi check your installation you have the plugin in the wrong path:
/wp-content/plugins/newsletter1/plugin.php
Stefano.
Hi, you have a folder named “newsletter” in your blog space which conflicts with a page defined in your blog with url /newsletter. Just change the permalink of that page to something different.
Stefano.
Hi, the plugin already generate a form in the dedicated page, if you followed the wizard and set it up. Otherwise you can use one of the available shortcodes.
Stefano.
Hi the tag is {profile_export_url}. Note that we’re revisiting some tags anyway, but that one should work. Where did you find the one you cited in your post? Maybe we wrongly reported it in a documentation page.
Stefano.
Hi, the visual editor based on tiny MCE? I don’t know whu it is adding that paragraph, try to check the theme to see if there are extra blank lines at the end which could be transformed in paragraphs.
It means the plugin has the tools that help the blog owner to comply with the GDPR requirements, of course only for the data the plugin manage. As you know, there is not a plugin that makes the blog (or better the business) GDPR compliant, but every plugin should provide the tools needed.
We’re releasing some articles and a documentation page, and I think they’ll be updated to answer all the possible questions.
More, WP is working on a set of core tools to better manage the privacy and when available we’ll integrate Newsletter with them.
Stefano.
Hi, if you drag and drop a new posts block, does the problem persist or is it only there when you use a duplicated newsletter?
Stefano.
Hi check with your tech support how the email is not showing correctly in lotus note, the email are composed with HMTL following the mime standards.
Stefano.
No email is sent, it’s only a status change. The double opt in can be change in the subscription configuration panel.
Stefano.
You can use the timestamp in the table and run a delete query conditioned on that columns. The timestamp is the unix time, so your condition could me
field < unix_timestamp()-2*365*24*3600 Stefano.
Hi, probably they didn’t transfer all the database table or content. Most things are stored in the wp_options table while subscribers and newsletter are stored in specific tables.
You can dump out all the old options starting with newsletter* from the old site wp_options table in the new one. Check even for specific wp_newsletter* tables.
Stefano.
Hi, there is not a pro plugin replacement, our are pro extensions which add features to the Newsletter plugin. So nothing changes in your installation.
Stefano.
Hi, WP delete the whole plugin folder on each update. Put your themes on wp-content/extensions/newsletter-followup/themes.
Stefano.
if the database is utf-8 almost surely the file is not utf-8. Check it with an editor which lets you to switch between utf-8 and iso charsets.
Stefano.
Hi I don’t know how that modal popup is integrated with Newsletter, you should ask who did that integration.
Stefano.
Hi, it’s a style problem of the hidden middle step that’s anyway present. Thank you for reporting, we’ll fix on next release.
Stefano.
Hi, just check the scoial block in the visual coposer and it works on my blog, could you check again the company info configuration?
Stefano.
If you create a custom theme is will be available when you create a new newsletter. Updates of the plugin does not break old newsletters, once create thaye are saved definitively into the database.
Stefano.
Hi, for pro extensions, please open a support ticket to have right people getting back with an answer. Anyway the automated channel starts from the older posts in the number specified as max post to include. The starting date can even be set on the channel moving it back and forward.
Stefano.
Hi, see the page https://www.thenewsletterplugin.com/documentation, every extension, free and pro, is documented. Le me know if you need more details or a better overview for a specific extension. We appreciate the feedback to improve the documentation.
Stefano.
Hi, actually there is no way to use only the HTML editor, but those blocks are common to all messages? If is you could add those blocks in the messages template.
I’ll look at how we can give an option to use only an HTML editor (the editor is actually the WP editor and does not preserve the latest editing mode).
Stefano.
Hi, the mobile version is probably below the desktop version. Could you check it? About tabs that sounds like there is a javascript error, maybe due to another plugin (tested on a clean wp installation the tabs are there).
Can you contact me privately for a check? stefano @ thenewsletterplugin.com
Hi, the [newsletter_form] is only the subscription form, you probably should use the [newsletter] shortcode.
Stefano.
The subscriber should be redirected to the confirmation or welcome page where the message configured in the subscription configuration panel.
Stefano.
Hi, customer support is offered via ticket, see the support entry in this site. To segment your subscribers you can use the lists. The follow up extension is used to plan a series of emails that starts when a reader become a subscriber.
Stefano.
Hi, you can find the lists management in the list building panel. Read more on list in the dedicated page in this site documentation area to an overview on how the lists are managed.
Stefano.
Hi, the antibot feature already does few things to block the bots, but they execute even javascript. Blacklist their ip address is a viable solution.
Stefano.
Hi, the antibot feature already does few things to block the bots, but they execute even javascript. Blacklist their ip address is a viable solution.
Stefano.
Hi, you can use the autoresponder extension, probably it suits your needs. It’s beta and still not fully documented, find it in your extension panels.
Automated is not the right tool to send that kind of planned emails.
Stefano.
The SMTP settings should be provided by who setup your SMTP settings. We cannot know which is your username, password and host. They should give you exaclty what’s required in the SMTP panel.
Stefano.
Hi, create a newsletter using the drag and drop composer. In the footer the is the “profile”. Send a test and use the link in the newsletter you receive: the profile page opens with the unsubscription link, if you are using the default settings for the progile page.
Or, change the profile link to be {unsubscription_confirm_url} (as is). Send a test and click the link in the newsletter you receive. You should see the goodbye message.
If not let me know what is actually appearing, since the defaults in your bog has been changed.
Stefano.
The export is not compatible with the input format (see the documentation). Input format examples are specified in the import panel and extra profile fields are actually not supported.
Bye, Stefano.
There is not an unsubscribe shortcode. The tag {unsubscribe_url} can be added in each newsletter you created to generate a personal link that start the cancellation process.
Which shortcode are you using and where?
Stefano.
Ask the provider to block their IP address and rise the antflood time in the subscription settings.
Stefano.
No we have not such kind of feature. There are mass mail plugins which are made to send a one shot email to all the WP registered users in a blog.
Stefano.
Be sure there’s an image set as featured image or there is at least one image in the post media gallery.
Stefano.
Hi, a test from the newsletter you’re composing does not work, or the regular newsletter delivery? Check if you have problem to the wordpress cron in the status panel.
Stefano.
Actually not, it’s not possible. We need to rework the targeting part to manage even those profile fields (they can vary from short string to a long text, so filtering by those field is not immediate to do and to present to the user in the target section).
Bye, Stefano.
Questo è un bel blocco del provider di posta, meglio se chiedi conferma dei limiti ed eventualmente usa un provider esterno specializzato in invio email (sì, ovviamente sono a pagamento, ma Amazon SES per fare un esempio è estremamente economico).
Stefano.
Actually not, you can resynch the wp users from time to time. That would be a good option to add to the wp users integration, anyway.
Thnak you, Stefano.
Thank you, will check that. The escape is there for a good reason: basic users which are not aware of HTML entity encoding can break the button adding unescaped characters.
Bye, Stefano.
You should try to hack the CSS of your site to force a white background… try to ask for support on a design forum, showing the the page so they can find out the html structure and the correct rule to add to your CSS.
Bye, Stefano.
Hi, for automated extension could you open a ticket? Anyway you should code a very custom automated theme for that, not so immediate.
Bye, Stefano.
Hi, the best size is 600px wide. Anyway we’re releasing a new version which is able to resize your images to the right size for minimum weight and always a perfect pixel size.
Bye, Stefano.
Hi, I can see instagram and pinterest, how they’re missing in your installation? Have you the latest plugin version?
Bye, Stefano.
Hi the notification email cannot be changed. About the checkbox, there is no need to send a checkbox which is required to proceed with the subscription. The subscription takes place only if the checkbox has been checked, hence…
Bye, Stefano.
Hi the number of subscribers is not a problem, the lists are. Since every list is a column in the subscriber table, you can try to set the NEWSLETTER_LISTS_MAX define (see the documentation) and reactivate the plugin to have all that lists.
Stefano.
Hi, we have not a demo of Automated, you can check all the features in the documentation section. The welcome email can be disabled on subscription configuration panel, there is not a call back available or you should change the subscription form to do an ajax post and manage the 200 ok response.
Stefano.
No, nessuna interruzione a patto che il cron di wordpress stia funzionando (e funziona se hai traffico nel sito), altrimenti devi utilizzare un “trigger” esterno, vedi la pagina di documentazione nell’area documentazione di questo sito dove è spiegato come fare.
Stefano.
No, nessuna interruzione a patto che il cron di wordpress stia funzionando (e funziona se hai traffico nel sito), altrimenti devi utilizzare un “trigger” esterno, vedi la pagina di documentazione nell’area documentazione di questo sito dove è spiegato come fare.
Stefano.
That is the HTML code of the email. It seems the content type of your email is stripped off and so the email client believe it to be pure text and not html.
Stefano.
No subscriber found means there is not subscriber for that unsubscription link, probably it has been deleted or already unsubscribed. If that is not the case, could be a problem of the blog removing the url parameters.
About the newsletter not showing correctly we need a screenshot and the email client you’re using.
Stefano.
Hi, check if you activated the SMTP. Failed means the mail service in your server is not available, even if usually the error is “cannot instantiate the mail() function).
Stefano.
Hi, most of the GDPR requirements are implemented, the double opt in is not a requirement of the GDPR, but as you already know Newsletter supports it. The subscription timestamp is already stored and that can be considered when the privacy rules have been accepted.
We’re completing our GDPR full complaint version, will be released shortly.
Stefano.
Hi, the delivery speed can be set on main settings. Check the status panel if the wordpress scheduler is working correctly, you could see a notice there.
Stefano.
If you use an SMTP plugin, do not set the SMTP on Newsletter and Newsletter will send email using your plugin. Be sure the “direct” sending is not set on main settings as well.
Stefano.
Hi, please open a ticket with this request and start it with “attn: Stefano” so it will be routed to me. We have a non public extension, seen its low interest by the public, that can slow down the delivery speed for a specific newsletter and set a time window during the day. It was used to send to a big list in a log time (three months), maybe it could help you.
Stefano.
Hi, if you have those extension you should have a license (see the account page in this site) and you can renew directly from the account page.
Let me know, Stefano.
Ciao, no non abbiamo questo tipo di integrazione in quanto il plugin ha le sue liste e la sua spedizione newsletter… nel tuo caso penso basti il form stesso di mailchimp se utilizzi loro per spedire.
Stefano.
Check the new api extension with rest and php api and it’s documentation on this site. It could help.
Stefano.
You should ask your provider to setup the cron job as described in the documentation. Or use an external cron job service like the one described in this article: https://www.thenewsletterplugin.com/keep-wordpress-scheduler-working-cron-job-org.
Stefano.
The form fields are correct but in your site now you have mailchimp so I cannot be of help.
Bye, Stefano.
Aruba ha dei filtri antispam interni e quando si spediscono molte email ad un cert punto blocca la spedizione scartando le email (senza avviso). E’ successo molto volte con aruba tabto che abbiamo messo quell’avviso nel pannello status.
E’ consigliabile utilizzare un sistema di invio professionale e non utilizzare il servizio email per i siti di aruba.
Stefano.
Hi, on which panel? Could be a user interface problem due to a conflict with other plugins.
Stefano.
Try to get the link of an image an load it in a browser to see if it works or give back some kind of error. Old emails does not work if you have not setup a full redirect from http to https.
Stefano.
Hi, you’re using PHP 5.2 which is no more supported. Ask the provider to move to php 5.6 or greater.
Find more here: http://php.net/supported-versions.php
Stefano.
Yes read here https://www.thenewsletterplugin.com/documentation/automated-extension on section “themes and preview”.
Stefano.
Hi, are you viewing the template preview or the newsletter preview? The template preview is just a prevew a use half of the post as new and half as old.
Stefano.
Of course you can use the composer to create a newsletter with posts from different categories. Once you created that newsletter you can then duplicate it later and just refresh the posts sections to have a fresh new newsletter.
Stefano.
Hi, you should create a custom theme (see the documentation on this site) and use the wordpress WP_Query to etxract posts filtered by category, separately for each category you need and so create separated sections with the extracted posts.
Stefano.
The internel check can take a while to detect the cron is now working correctly. But if the notice persists, it measn the cron commend you added is not working. Have you used the php invocation method? Try to grab the logs from that command or ask the provider to check that command.
Stefano.
You can buy it from https://www.thenewsletterplugin.com/premium
Of course only if you need the professional extensions.
Stefano.
Hi, about archive extension you can find more on the documentation page: https://www.thenewsletterplugin.com/documentation/archive-extension
About events, they are treated as regulat post and they cannot be ordered in another way since the event date is a custom field and it depends on the plugin you’re using.
We’re working on a integration to better manage the posts from event manager and the event calendar plugins.
Stefano.
Hi, the subscriber could have been deleted. Or there is some kind of problem in the link. Have you check if the subscriber is still there?
Stefano.
Hi, it seems realted to windows, but i don’t know why. Can you write me privately at stefano@thenewsletterplugin.com?
Could be an interference with your composer but it’s hard to say without debugging.
Stefano.
Hi, try to use an image sharing service to share the screenshot. Like https://imgbb.com/.
Stefano.
Hi, the bounce plugin deletes processed emails, have you not created a dedicated mailbox? There is not a log, you should ask the provider to restore the mailbox.
Stefano.
We do not support dkim in the plugin, you should ask the SMTP provider to sign the email using dkim. You should even ask the provider to setup the SPF records which is an easies task.
Stefano.
Hi I don’t know what is that scr.hu link, surely not from newsletter. You could have a plugin rewriting the link inside emails sent from wordpress.
Stefano.
Hi, sand me a link that open the profile page (from a test newsletter message so I ca check which could be your problem). Are you talking of public profile change page, right?
Stefano.
Hi, use the wp integration extension (which is freely available inside the extension panel).
Stefano.
You have not to connect the plugin. Be only sure to disable the “direct mailing” on Newsletter main settings, and of course do not enable the SMTP on Newsletter as well.
Stefano.
Hi, for professional extension support, please open a ticket in the support area, thank you. For your specific request, there is not a list selectable in the leads settings, if you need to force a list on subscription you can set that list (or more than one) in the subscription configuration panel.
Regards, Stefano.
We have the Leads Extensions which creates popups or your can use any popup plugin which accept an HTML form (the code of a Newsletter form can be fund on subscription panel). If the popup plugin you choose executes WP shortcodes, you can try even to use the [newsletter_form] shortcode.
Regards, Stefano.
Hi, the theme does NOT execute shortcodes. You can invoke them this way:
echo do_shortcodes(‘[…]’)
which executes all the shortcodes in the text you pass to the function.
Regards, Stefano.
Add a line of text on top of your newsletter, the so called “preheader” since clients extract a line of text from email to show a preview. That could be the problem.
Regards, Stefano.
Connection timeout means you have not enabled the pop3 service on gmail OR your provider is blocking that kind of connections. Check both.
Regards, Stefano.
Hi, if you’re talking about “automates extension”, being a professional extension, open a support ticket for help. Anyway, the configuration is enough no other actions are required.
Stefano.
Hi, if you purchased a license, please use the ticketing support system (on top of this page, see the support menu entry). Your license can be found inside your account page (on top of this page, account menu entry).
Stefano.
Newsletter already sends out the messages with a defined speed which you can set on main settings.
Stefano.
I think you should force the language forcing QT to se internally a language and then use the common template functions to extract the posts parts.
Check with them how to force a language.
The language could be an option of your custom theme.
Stefano.
Actually there is not that option. We’re working on it since the “from address” is set at the mailer level and we move it up at a higher logic level.
Stefano.
Did you press the send button once finished to configure the newsletter? Otherwise it has not been scheduled.
Stefano.
Hi, for customer support you can open a ticket to have a personal response.
About your problem, there are no limits on the number of emails you can send, where did you find that limit reported?
Stefano.
that is a CSS problem of your theme with forms in the sidebar. you could add few CSS rules to fix it. I can help but I need to see the widget live.
Stefano.
On woocommerce you can enable the double opt in (it should even be enabled on main settings) and the wp users integration uses the double opt in specified on subscription settings, but probably still confirm the user at first login.
The activation is mean to be sure the email address is correct and owned by the subscriber.
Stefano.
Hi, the import and export function are not mean to be a form of backup. The import does not support every possible field but only the ones listed in the format example.
Stefano.
Hi, the plugin is designed to create a personal mail marketing system, not to create a service to other users. So there is no way to limit the number of newsletters per user (I suppose you’re talking about WordPress multiuser installation).
Stefano.
Hi, your topic was marked as spam. No we have not integration with gravity forms. We have a free extension, grabber, which can e configured to intercept any kind of form.
Stefano.
If you use an SMTP plugin for wordpress, hìjust disabe the Newsletter SMTP and be sure the “send email directly” on main option is disabled. Then it should work.
Stefano.
Every link is signed to avoid the use of the redirection to do phishing, but your link should be verified. Are you experiencing this from a real newsletter or a test newsletter? When that error message is shown (it does not depend on the kind of composer used) it means the signing key is empty or has been changed.
You can find it on reports panel. Do you remember some kind of change that could have changed the key?
Stefano.
Hi, this error is strange: you’re connecting to amazon but getting back the certificare another domain.
Error notice: stream_socket_client(): Peer certificate CN=server.insidestory.kr’ did not match expected CN=email-smtp.us-east-1.amazonaws.com’
I suspect your provider is proxying the calls or like. Try to ask them about this error. The MX record is to receive mails not to send, so it’s another story. You should change the MX to the server which is managin your ingoing emails… are you managing them via amazon? Or do you rely on your provider mailing service?
Stefano.
Hi, show this page to your admin http://php.net/supported-versions.php and ask them how it’s possible to run a php version which is unsupported since years. This is why it’s so easy for hackers to comprimise servers and sites. 🙂
Anyway, you can install a previous version of Newsletter from wordpress.org (https://wordpress.org/plugins/newsletter/advanced/ – seer the page bottom). The dashbord won’t work since it had been written for php 5.3.
Stefano.
In your account page: https://www.thenewsletterplugin.com/account
Aren’t you receing the test email? If so, enter the status panel and do a test. If the test reports “ok” but you do not receive the email, the could be a problem with your provider, try to open a ticket to ask if the blog can send emails and why they’re not delivered.
Stefano.
Yes, on main settings and check the status panel as well. Ask the provider about mailing from your blog, spacially about spam filters, limits and so on.
Stefano.
Hi, when emails are marked as sent, it means they have been move to your local mailing service (your server or your SMTP). Then, those services, could drop the emails for whatever reason.
Have you asked the provider? Maybe you went over the provider quota?
Stefano.
try to install the wpusers integration (free on extensions panel) and set the list when ther user is registered. If the custom form and custom registration are well written it should work.
If you want to add the lists in the subscription form, things are more complex.
Stefano.
Do a var_dump of your $request and check its structure. It must be an associatve arrau with at least the “email” key.
Stefano.
