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Hi, that is a bug, the free extensions should download and install. I’ll check that issue asap.
Stefano.
Hi probably your provider is not trusted by google, try to use an external SMTP or ask the provider to give you an SMTP to send emails.
Stefano.
The add api is just an insert into the database, is not a subscription process. You should use the “subscribe” endpoint.
Stefano.
From your account page in this site or from the addons panel inside the plugin (but you need to install previously the addons manager to install directly from the blog).
Stefano.
Hi, if you review the article https://www.thenewsletterplugin.com/ninja-forms-and-wp-forms-integrations you can see the * on the free word with a note on bottom of the article. The addon has been available for many months for free. Now in order to start the sell of single addons (still not available) we make it part of the professional addons.
Stefano.
No, those notices should be fixed by us. Thank you for reporting, I’ll look at them shortly. You can meanwhile disable the WP_DEBUG in your wp-config.php.
Thank you for reporting. Could be a javascript error if the name is enabled as data to be collected but the minimal widget is used. I’ll check it. Can you sgare the page where that error can be replicated?
Stefano.
Hi, the only workaround is to create a footer with the text block. I’ll add it to the options to add to the footer block, thank you.
Stefano.
Hi, those gray boxes should no be there. Probably when the rendering of a block fails they are not removed. Thank you for reporting, I’ll check that issue.
You can convert the newsletter in a HTML newsletter in the panel after the composer.After composing the newsletter, press “next” on page bottom and you can choose few other parameters and send.
Stefano.
You should eventually biuld up a voting system using the subscriber database to check for duplication, but there is not a direct way to do that with Newsletter.
Hi, the missing file reported (admin-ajax.php) is not used by our plugin, hence that is another error not connected to newsletter. Probably that error is due to the prefix /pt/, maybe added by a multilanguage plugin.
You should try to find out an error related to the url https://coinrevolution.com/?na=s which is an action url by newsletter which called directly works perfectly, giving back “invalid” which is correct.
I suspect you have problem with the mailing system. Check from status panel if your blog is able to send emails.Stefano.
Hi, can you send us a screenshot, if you can take it, to better understand the problem?
Thank you, Stefano.
Hi, for gmail do not use our smtp, install a plugin for wordpress which support the gmail authentication like postman: Newsletter will use that plugin to send emails.
Stefano.
You need to change the CSS or possibly you can code a form using pure html and have have full control on it.
Thank you, Stefano.
Hi, there was a bug on first release, but is should have been solved almost suddenly. Check if you’re running the latest 6.0.6.
Stefano.
Hi, about the conversion in HTML I’ll check it, it should not breaks up the preview. I’ve added a scheduler review not base on your report, I think we can review it this week. For posts, a newsletter is generated as HTML while editing, is it now regenerated in sending. If you need an automatic newsletter we have the automated add-ons (will be improved with the composer shortly).
Thank you, Stefano.
Hi, if there is a newsletter reporting the word “Newsletter” repated, could be a recent problem: update Newsletter and then resave it.
About the images, yes, the alignment i missing will be fixed on next release.
Stefano.
Hi, if you already use wp mail smtp in that blog and the smtp is the same you want ot use for newsletter, do not activate the smtp of newsletter since newsletters will be sent using that smtp plugin.
Stefano.
About passwords, you’re right we need to hide them.
Hi, it sounds like you have a conflict with another plugin, there are no reason to have that panel blocked. Are you logged in as administrator?
Hi, when you drag the image block, then, on the left, the config panel should open and on it you can open the media gallery. Isn’t working for you?
Hi i have another user with the same problem, but on my blog it works. I wonder if it’s a particular event content which creates the problem. Can you ask the provider to check your error logs?
Stefano.
Delivery depends on your hosting. Run a test from the status panel, is nothing is actually reaching your mailbox, ask the provider for problems or limits. Ask them an SMTP as a possible alternative.
Stefano.
Hi, generally every theme provided as pure HTML can be used, starting a newsletter with the HTML template and copy inside the HTML source. We have not a method to upload a zipped theme. Remember that images must be uploaded separately and the link to that image fixed by hand since the html themes are mostly containing relative references to images.
Stefano.
Hi, when you’re in the targeting panel, open the preview tab and on bottom you should see the conversion button.
Stefano.
Hi, as I can see in the error log, there is only a problem of authentication (the password is not correct) on port 587. On port 2525 the connection is refused, means your provider is blocking it. 25 and 465 -> timeout, again the provider is blocking them.
Stefano.
The standard importer cannot manage custom formats, we have an advanced import add on which is more flexible (still in beta) where CSV field can be mapped.
I’ll check if it is available to the public.
Stefano.
Hi, thank you for reporting that problem. is the newsletter not showing correctly created with the new composer? Or is it an “old newsletter” or a newsletter created one of the prepackaged themes?
Can you send us a test at test@thenewsletterplugin.com to check the generated code?
Thank you, Stefano.
Hi, it means the link is not conveying information about the subscriber. Usually is could be a problem of server configuration changing the query string or removing it /for example by a caching plugin.
Can you share your blog address?
Stefano.
Hi, we never supported two template for the activation and welcome email messages. Only a single template can be applied and the texts customized from the subscription settings panel.
The custom welcome page can be set on the subscription setting panel if you need to have a specific url loaded after the activation (with double opt in) or after the subscription (with single op in).
Actually we didn’t remove any feature on latest versions.
Stefano.
Hi, we need at least a screenshot to understand which could be the problem. And possibly forward or send at test@thenewsletterplugin.com a not working email so we can check the code as well.
Stefano.
Usually this is due to a security plugin OR security setting at the server level, which blocks the saving of a full HTML page (like it is a newsletter). Try to ask the provider to check that possible problem.
Hi, we have not a setting for registration panel, but maybe you’re running a translation and have not the original english text. The welcome page url, custom, can be configured in the subscription configuration panel.
Stefano.
After a second confirmation a new welcome email is sent: what do you mean with “User will be referring to the old welcome email”?
Stefano.
If you have next gen gallery installed, we have not a fix right now: that plugin inject an editor in our admin pages.
Stefano.
Hi the database charset could not be a problem, even if a more modern encoding could help in storing special characters, like the emoji. The error on mailing I something new to me, you should ask the provider.
Stefano.
You should add custom CSS. You can add them in the main Newsletter config panel, you can ask the designer to create a set of css for you. Or, if that is the standard from rendering, ask the designer to (gelerally) deal with form rendering in the footer.
No, the privacy is accepted, mandatory, during the subscription process. When you have stored the subscriber’s details in your database, you must already have the consent. So asking the privacy in the profile form is not useful. What about if the user uncheck the privacy? You wouldn’t anymore authorized to process his data. But for that case there is the unsubscription.
Stefano.
Hi, you’re using a multilanguage plugin, scwitch to “all language” for rules on form fields.
Stefano.
Hi, check how the url (social) are set on company info panel, maybe they’re not complete url.
Stefano.
Hi, you can use the free wp users integration addon. Find it in your account page on this site.
Stefano.
Hi, that is for sure a problem with another plugin interfering on the composer page. Contact me privately stefano@thenewsletterplugin.com.
Hi, it’s not clear what is that external url. Have you an importer plugin which imports feeds in your blog? If so every imported content, which is a post in your blog, has the natural WP url… the plugin should even intercept that url and send back a redirect.
Stefano.
Hi, use the security panel to block specific domain and activate other spam subscription protections.
Stefano.
Hi, this is a filter problem at the server level. Are you using an SMTP or an external delivery service? Have you check with the provider?
Stefano.
Hi, probably is a server side error, but it’s hard to say. Could you contact me privately to check the problem? stefano@thenewsletterplugin.com
Try from the subscription form configuration panel: there you can translate almost every label.
Stefano.
Every plugin update (by WordPress) deletes the plugin folder. You should not store modification in any plugin folder, but use custom location when provided by plugins. For example, Newsletter make available a special folder for custom themes. See the custom theme page:
https://www.thenewsletterplugin.com/documentation/newsletter-themes
and this post for more details on how WP behaves:
https://www.thenewsletterplugin.com/my-custom-theme-has-been-deleted-after-an-update
Stefano.
Hi, the api key, if you’re talking about our REST API extension, can be set freely by you in the API config panel.
Stefano.
Hi, could you help us to understand precisely which are the problems you’re facing? Of course, the subscription messages are a so basic feature that it must work ot noone would use the plugin.
Could be a recent bug or an incompatibility problem with your blog installation.
Could you share the blog address and the url of your subscription page (the dedicated page create by newsletter during the welcome wizard)?
Hi, we do not add attachments to emails, probably is a mail server problem, you should ask the provider.
Stefano.
Hi, please use the ticket system for support on addons so we can quickly route the request to the right support guy. Anyway, if you planned the delivery the same day, was you planning it for a future time?
The addon could decide to start the scheduling from the day after, to avoid double delivery on the same day when the time is changed.
Stefano.
Using the autoresponder add on you can setup your followup (one or more) addressing it to a list. When a product is purchased you should remove the customer from the targeted list.
If you use woocommerce when have a set of filter you can configure to accomplish the behavior above.Alternatively you need a bit of custom code which is able to set the list_N to zero in the subscriber table for the customer which needs to be removed from the targeted list.
Stefano.
Hi, that is not possible: a deleted newsletter doesn’t exist anymore. Probably there are an email queue still processed by your mail server.
Stefano.
Hi could be a javascript conflict with other plugins. The only way to discover the problem is using the browser debugger in your blog. If you are able to use the debugger you can check errors in the console panel. Otherwise contact me privately at stefano@thenewsletterplugin.com.
Hi, those are not shorcodes but placeholder which works ONLY on newsletters or on configurable texts of Newsletter.
Stefano.
Hi, I don’t know if the problem has already solved, but is it happening with the visual editor (the one that resembles the WP editor)?
There is no option to use the blog memebers as subscribers, just integrate them using the free wp users integration addon.
Stefano.
Hi the license is only required if you paid for the commercial addons. there are no limitations on the free version if the license is not added.
Stefano.
Hi, if you have a translated version of the Newsletter dedicated page (set on main settings), you should get addressed to the /es page version.
Stefano.
All labels can be translated on admin side. Please not that some messages are shown by the browser validation engine, so we cannot control them. Hence you can see them in German while the site is in English.
Stefano.
Hi, check the unsubscription panel, probably there is something worng in the configuration, maybe coming from translations.
Stefano.
You cannot protect that url. The only option to protect a page is to have a login system, we have not one for the subscription/editing process.
Stefano.
No, we have not that option.
If you want to send a special message to all your new subscriber, you can use the welcome email or install the autoresponder addon to create even more complex automated tasks.
Stefano.
Hi, the textual version can be sent ONLY if you use an SMTP or set the “direct mailing” from the Newsletter main settings. There is no options to send ONLY a text email, they will always be an html+text part email, then the email client will choose what to show. Actually, I don’t think there are email clients showing the textual part only and if the case, the will be a really small part.
And, yes, some spam filter are still using the text part presence to lower the spam score… of course I think this practice is almost obsolete.
Stefano.Hi, when we extract the content we remove the shortcodes using the WP provided function, but some themes do not register they shortcodes in the admin context, hence they cannot be removed.
We’re looking on how to deal with that problem (it’s not limited to divi there are some other themes showing the same behavior).
Thank you, Stefano.
Hi, with the woocommerce addon, a special composer block is added which generates sections with products.
Stefano.
Hi, no, the list cannot be modified. To manage paid/not paid you can use the lists, so you can then easily target your subscribers.
We do not support attachments right now.
The third question is not clear, can you explain me better, please?
Thank you!Hi, it seems the english version has been trashed. Check if that page is correctly published.
Stefano.
newsletter_subscription_lists is only the list definition. You can change the definition on list management panel. If a list is missing the label but used it won’t appear, just give it a label.
Stefano.Hi, probably is a problem with the German translation. Check the profile configuration panel as suggested, I’ll try to get in touch with the German community.
Stefano.
Hi, it’s not the plugin deleting your theme is wordpress deleting a plugin folder before updating it. Custom theme should be placed in a different folder, see the themes documentation in this site.
Thank you, Stefano.
You should recode the form to call the action na=ajaxsub instaled of na=s as action parameter (and manage the ajax submission).
Stefano.
Hi, every single message or label can be translated from the subscription, unsubscription, profile or form fields panels. Usually most of those message should be loaded in your blog language if the blog download the translations from WP.org. You can try to use the reset button on those panel to reload the messages.
We have not a cancellation form, the cancellation starts always from newsletters you send.
Stefano.
If you have the plugin installed and active subscriptions may happen, the from is only the frontend element usable by a user but the backend servie is still active. Just deactivate the plugin.
Stefano.
Hi, you can duplicate any already sent newsletter and use it as a template. Or just save one and duplicate when you need to start from that layout.
Stefano.
edit the confirmation email link (in HTML mode) and add the css inline, it is the only way to be sure it will be rendered.
Stefano.
Hi, we actually do not support extended fields for targeting since they are free text fields. But we’rerevisioning the targeting panel, could be we can evaluate to add them in some way.
Stefano.
Hi, the privacy link can be configured in the form fields configuration panel. The archive should work, what’s happening? Are you sent newsletter public?
Stefano.
Hi, configure the lists to be public and shown on the subscription form. Already did that and not working?
Stefano.
Hi, that is not the correct path… it’s strange your path is missing the plugins/newsletter/emails… I check how we get the path (almost surely we use the plugins_url() function of WP that should never fails :-|.
Is the Newsletter plugin folder corresponding to wp-content/plugins/newsletter?
Stefano.Hi, if there is that message it means the scheduler is not activated enough often. Check on status panel details about the cron.
Stefano.
Hi, if they show in a client, your server is ok, setting the folder to 777 is not the right choice. Probably is the mobile client which is blocking the image loading.
Stefano.
Hi, that is not connected with the mailing. First, you have the caching enabled in your wp-config.php but you’re missing the advanced-cache file. If you’re not using a cache plugin, you should disable the caching in wp-config.php. Then check in that file if you’re running in debug mode, setting the constant wp_debug to false.
Then run a mailing test from the status panel of Newsletter.
Hi, addons are regular plugins you can delete them form the plugins management panel of your blog. Once deleted they cannot show up as active. Which addon is still active even if deactivated?
Hi, if you’re using a professional add on like automated (or the old feed by mail) you have the option to send an automated newsletter, otherwise the plugin does not send automatically email on new posts added to the blog.
Stefano.
Can you explain me better you needs? You can pause a newsletter and change the targeting, if you want, of course sent email cannot be deleted.
Mi puoi mandare un piccolo estratto del CSV a stefano@gmail.com per controllare il formato? Hai provato anche con l’estensione “advanced import”?
Hi, check the newsletter list where the tracking column should be reported. Is it set to yes or not? The newsletter default is just the default setting when the newsletter is created the first time, but if you set the specific newsletter to no it is kept as no… and if you duplicate a newsletter with no tracking active it keep the no tracking setting (even if it can be changed).
There was a reason to set the tracking to “no” and maybe that choice has been “propagated” duplicating an old newsletter to create the new ones?
The “sending” status last until all the targeted subscribers have been processed. On the newsletters list panel you should see the progress. Even the status panel should report some useful information.
Hi, nl[] if for lists and they should be configured and enabled in the list configuration panel.
Stefano.
Hi, it’s not clear your case. If you delete a subscriber all data about that subscriber is delete. If there is a new subscription with the same email address the usual subscription process should be started (with single or double opt in as configured).
Stefano.
Hi, if you composed a newsletter on top of the config panel for that newsletter you should have the sending button. Can you share a screenshot?
Stefano.
Hi, that is a proper encoding, here the problem is in your email client of the delivery service in your blog hosting changing the correct encoding. Try to change the default encoding on main Newsletter settings.
Stefano.
Hi, the problem is Aruba, not the best choice to send newsletters. Use the Aruba SMTP if you have a mail service with them or ask them to unblock your email sending and/or remove their spam filters. Of course they’ll reply there are no blocks in place, everytime we got that response… but using and external delivery system proves the plugin can send emails.
Stefano.
Check on top of the panel IF you’re in a specific language context and switch to “all language”.
Stefano.
The subscriber list is actually empty? Or there are subscribers and the ones your importing are already there?
Hi, another plugin is intercepting the saving and blocking it. Could be even a security module on your server.
Stefano.
actually I can see them, is the newsletter marked as private? I would like to reproduce the problem.
The wp registration works IF the custom registration forms uses the standard WP user creation functions, as it would AND the request contains a field named “newsletter” set to any value.
If it’s not working it means you need to code the integration by hand.
Stefano.
Hi, probably we’ll add a template engine, it would be easy and more flexible than define a new template language. Hope soon.
Stefano.
It’s planned, but it could be a problem with profile field, which are free text, that are not collected limiting the user input.
Stefano.
The plugin already created a subscription page automatically, if you followed the welcome wizard. Now add, ad suggested in the wizard, a subscription widget. The plugin is already working, you can navigate between the admin page to twick your setup and follow the documentation in this site to get the most of Newsletter.
Stefano.
Check this page for more documentation on forms.
https://www.thenewsletterplugin.com/documentation/newsletter-forms
Stefano.
Hi install the new addon manager you can find in your account page in this site. It requires a manual download and install. This is a requirements from WP.org.
Stefano.
Hi, the standard generated form can be configured in the “form fields” panel, under the “list building” menu. If you want to create custom form you can use the shortcode described in our documentation page:
https://www.thenewsletterplugin.com/documentation/subscription-form-shortcodes
Always in the documentation section there are explanations on how change the CSS and how to hand code forms for who need to have full control of the HTML.
Stefano.
Hi, if you delete the plugin folder (wp-content/newsletter) no code of our plugin is executed so the 500 error cannot originate from our plugin.
Stefano.
Hi, you should ask a developer to code a simple plugin which, for each subscriber get the connected wp user (by the wp_user_id field), check the membership status and set a list on that subscriber.
So you get a list where all the members in a specific condition are collected.
Stefano.
Hi, the new image block let you to specify an image size. Since outlook it’s the only one email client in the world not using the css 2 specification, forcing the size should solve the problem (for example you can specify 600).
We are working on a solution to set the image size when it is over 600px just for outlook.
Stefano.
Hi, we have not support for that right now, since there are people creating custom forms and we need to have the code always handy ready.
But you can disable the css injection and inject it only on specific pages. As well you can dequeue the javascript and queue it on specific pages.
Stefano.
Probably there is a problem with the cron. But if you need to fully migrate the subscribers table (and the destination blog has an empty subscriber table), you should dump the wp_newsletter table from the first blog and report it on the second one.
Can you share a screenshot of the page reporting that percentage?
Stefano.
Detailed link clicking are collected and reported using the reports add-on. if you need to know if a specific link was clicked by a specific user, you should look into the database, we have not a so detailed report (even if could be useful).
it’s just a matter of check for a specific user or to start subsequent actions?
Stefano.
Hi, it’s not clear about your “bulk copy” request. What do you mean? About pagination, I’ll add it to the improvement list for archive add-on.
Thank you, Stefano.
Hi, under “list building” you have an entry to configure the form fields.
More can be found in our documentation area to build forms with custom short-codes and other solutions.
Stefano.
If with “graph” you means images, we just send the newsletter text as you can see while composing. Maybe the provider is blocking the image loading from email clients. or your email client is blocking the media because it does not trust the originating domain.
Stefano.
There is no way actually to remove from a list when they buy, but it’s a good idea, I’ll submit it to the team. There is a similar implementation on “rules by category” panel, we could extend the concept to the generic “buy” action.
Stefano.
Hi, no we do not support per subscriber customized newsletters. With automated you can create some channels deciding which groups of contents one can subscribe.
Stefano.
Ciao, installa l’addons manager dalla pagina account di questo sito e il problema si sistema.
Stefano.
Hi, install the wp users integration you can find for free in your account page (or install our addons manager, from the account manager so you can then later install all free addons directly from your blog – see the newsletter addons panel).
Check out the documentation page as well to better understand how to use the wp user integration addon.
Thank you, Stefano.
Hi I really don’t know how that theme is creating the form and why it reverted, anyway the email field should not display such text, but something different. The “subscribe (to) our newsletter” is good for a form title, not for a field placeholder.
Stefano.
Hi, the captcha is on a second step during the subscription, not in the form.
Your version is anyway really old, you should upgrade.
Stefano.
Hi, the popup addon is at end of its lifecycle, you can use the leads addon. You can find it on your account page in this site.
Stefano.
E’ necessario installare il nostro addons manager (da qualche settimana per rispettare alcune regole di wordpress). Lo trovi nella pagina account di questo sito.
Stefano.
Hi, can you explain that better? Are something related to the dedicated page regenerated on plugin update (if this is the case, it’s a bug).
Stefano.
Yes, I know, and I have a handful of line codes to integrate with that calendar solution. But the documentation lacks a bit and it’s not so easy to get out the correct information from that plugin. The problem is not the meta data but the correct query to extract events in the right order.
Stefano.
You should install the wp users integration addon. Find it in your account page in this site or directly on addons panel in the Newsletter installation admin area.
Stefano.
Edit the newsletter, reach the targeting panel (save and preview for the composer) and you have the send button on top of the configuration panels.
Stefano.
Hi, we use the sender address set on Newsletter main settings. Check if you have an SMTP plugin installed and configured to overwrite the sender address.
Stefano.
Hi, the connection timeout is a sign of a connection block between the two server (the site server and the exchange server). Could be a firewall rule, you should check with the provider.
Stefano.
Hi, it’s a bit tricky to have an immediate delivery by the autoresponder, for technical reason, anyway I understand that could be a interesting feature. I’ll see with the team if it can be easily implemented (the autoresponder is an indipendent engine, it’s not linked to the subscription event right now).
Stefano.
Hi, with which email did you pay? You should have received an email with the contract details.
Try to recover the password using that email.
Or send me the date of the payment so I can find it for you (privately at stefano@thenewsletterplugin.com)
Stefano.
If you don’t need a dedicated page you can change the setting on main newsletter settings. If you want to remove the notice about the short code use the “X” in the notice itself.
Stefano.
Hi, the visural editor (not the drag and drop composer) can strip some code when not perfectly formatted. The editor is a tinymce version (the latest one) and usually it does not strip avay the code.
Which kind of formatting is it removing?
Stefano.
Hi, the final delivery is accomplished by your provider mailing system. If it accepts the message but later is not able to deliver to gmail or Google does not trust the provide and drop the messages, we cannot do much more.
You can try to use an external SMTP, if your provider provides even mailboxes to you, you can try to use its SMTP.
Stefano.
Hi, not we have not the “private” flag conditioned by time, you should set it manually at database level.
Stefano.
Hi, we add special code to avois that, on outlook (and ms mail), try to use the latest version, anyway I’ll check the problem.
Stefano.
Hi, the retargeting options of our reports extension lets you to add who did not interact with the newsletter to a list so you can send a specific message.
Stefano.
If a constant is not set the default values are used. The 60 second could be too low, since we cannot use the full 5 minutes of the batch.
The scheduler not triggered can be solved using an external trigger, see the documentationpage on this site: there are few options you can consider.
Stefano.
Ok, we added more html structure recently to better deal with outlook, maybe you were using outlook as client?
Stefano.
