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You should add custom CSS. You can add them in the main Newsletter config panel, you can ask the designer to create a set of css for you. Or, if that is the standard from rendering, ask the designer to (gelerally) deal with form rendering in the footer.
No, the privacy is accepted, mandatory, during the subscription process. When you have stored the subscriber’s details in your database, you must already have the consent. So asking the privacy in the profile form is not useful. What about if the user uncheck the privacy? You wouldn’t anymore authorized to process his data. But for that case there is the unsubscription.
Stefano.
Hi, you’re using a multilanguage plugin, scwitch to “all language” for rules on form fields.
Stefano.
Hi, check how the url (social) are set on company info panel, maybe they’re not complete url.
Stefano.
Hi, you can use the free wp users integration addon. Find it in your account page on this site.
Stefano.
Hi, that is for sure a problem with another plugin interfering on the composer page. Contact me privately stefano@thenewsletterplugin.com.
Hi, it’s not clear what is that external url. Have you an importer plugin which imports feeds in your blog? If so every imported content, which is a post in your blog, has the natural WP url… the plugin should even intercept that url and send back a redirect.
Stefano.
Hi, use the security panel to block specific domain and activate other spam subscription protections.
Stefano.
Hi, this is a filter problem at the server level. Are you using an SMTP or an external delivery service? Have you check with the provider?
Stefano.
Hi, probably is a server side error, but it’s hard to say. Could you contact me privately to check the problem? stefano@thenewsletterplugin.com
Try from the subscription form configuration panel: there you can translate almost every label.
Stefano.
Every plugin update (by WordPress) deletes the plugin folder. You should not store modification in any plugin folder, but use custom location when provided by plugins. For example, Newsletter make available a special folder for custom themes. See the custom theme page:
https://www.thenewsletterplugin.com/documentation/newsletter-themes
and this post for more details on how WP behaves:
https://www.thenewsletterplugin.com/my-custom-theme-has-been-deleted-after-an-update
Stefano.
Hi, the api key, if you’re talking about our REST API extension, can be set freely by you in the API config panel.
Stefano.
Hi, could you help us to understand precisely which are the problems you’re facing? Of course, the subscription messages are a so basic feature that it must work ot noone would use the plugin.
Could be a recent bug or an incompatibility problem with your blog installation.
Could you share the blog address and the url of your subscription page (the dedicated page create by newsletter during the welcome wizard)?
Hi, we do not add attachments to emails, probably is a mail server problem, you should ask the provider.
Stefano.
Hi, please use the ticket system for support on addons so we can quickly route the request to the right support guy. Anyway, if you planned the delivery the same day, was you planning it for a future time?
The addon could decide to start the scheduling from the day after, to avoid double delivery on the same day when the time is changed.
Stefano.
Using the autoresponder add on you can setup your followup (one or more) addressing it to a list. When a product is purchased you should remove the customer from the targeted list.
If you use woocommerce when have a set of filter you can configure to accomplish the behavior above.Alternatively you need a bit of custom code which is able to set the list_N to zero in the subscriber table for the customer which needs to be removed from the targeted list.
Stefano.
Hi, that is not possible: a deleted newsletter doesn’t exist anymore. Probably there are an email queue still processed by your mail server.
Stefano.
Hi could be a javascript conflict with other plugins. The only way to discover the problem is using the browser debugger in your blog. If you are able to use the debugger you can check errors in the console panel. Otherwise contact me privately at stefano@thenewsletterplugin.com.
Hi, those are not shorcodes but placeholder which works ONLY on newsletters or on configurable texts of Newsletter.
Stefano.
Hi, I don’t know if the problem has already solved, but is it happening with the visual editor (the one that resembles the WP editor)?
There is no option to use the blog memebers as subscribers, just integrate them using the free wp users integration addon.
Stefano.
Hi the license is only required if you paid for the commercial addons. there are no limitations on the free version if the license is not added.
Stefano.
Hi, if you have a translated version of the Newsletter dedicated page (set on main settings), you should get addressed to the /es page version.
Stefano.
All labels can be translated on admin side. Please not that some messages are shown by the browser validation engine, so we cannot control them. Hence you can see them in German while the site is in English.
Stefano.
Hi, check the unsubscription panel, probably there is something worng in the configuration, maybe coming from translations.
Stefano.
You cannot protect that url. The only option to protect a page is to have a login system, we have not one for the subscription/editing process.
Stefano.
No, we have not that option.
If you want to send a special message to all your new subscriber, you can use the welcome email or install the autoresponder addon to create even more complex automated tasks.
Stefano.
Hi, the textual version can be sent ONLY if you use an SMTP or set the “direct mailing” from the Newsletter main settings. There is no options to send ONLY a text email, they will always be an html+text part email, then the email client will choose what to show. Actually, I don’t think there are email clients showing the textual part only and if the case, the will be a really small part.
And, yes, some spam filter are still using the text part presence to lower the spam score… of course I think this practice is almost obsolete.
Stefano.Hi, when we extract the content we remove the shortcodes using the WP provided function, but some themes do not register they shortcodes in the admin context, hence they cannot be removed.
We’re looking on how to deal with that problem (it’s not limited to divi there are some other themes showing the same behavior).
Thank you, Stefano.
Hi, with the woocommerce addon, a special composer block is added which generates sections with products.
Stefano.
Hi, no, the list cannot be modified. To manage paid/not paid you can use the lists, so you can then easily target your subscribers.
We do not support attachments right now.
The third question is not clear, can you explain me better, please?
Thank you!Hi, it seems the english version has been trashed. Check if that page is correctly published.
Stefano.
newsletter_subscription_lists is only the list definition. You can change the definition on list management panel. If a list is missing the label but used it won’t appear, just give it a label.
Stefano.Hi, probably is a problem with the German translation. Check the profile configuration panel as suggested, I’ll try to get in touch with the German community.
Stefano.
Hi, it’s not the plugin deleting your theme is wordpress deleting a plugin folder before updating it. Custom theme should be placed in a different folder, see the themes documentation in this site.
Thank you, Stefano.
You should recode the form to call the action na=ajaxsub instaled of na=s as action parameter (and manage the ajax submission).
Stefano.
Hi, every single message or label can be translated from the subscription, unsubscription, profile or form fields panels. Usually most of those message should be loaded in your blog language if the blog download the translations from WP.org. You can try to use the reset button on those panel to reload the messages.
We have not a cancellation form, the cancellation starts always from newsletters you send.
Stefano.
If you have the plugin installed and active subscriptions may happen, the from is only the frontend element usable by a user but the backend servie is still active. Just deactivate the plugin.
Stefano.
Hi, you can duplicate any already sent newsletter and use it as a template. Or just save one and duplicate when you need to start from that layout.
Stefano.
edit the confirmation email link (in HTML mode) and add the css inline, it is the only way to be sure it will be rendered.
Stefano.
Hi, we actually do not support extended fields for targeting since they are free text fields. But we’rerevisioning the targeting panel, could be we can evaluate to add them in some way.
Stefano.
Hi, the privacy link can be configured in the form fields configuration panel. The archive should work, what’s happening? Are you sent newsletter public?
Stefano.
Hi, configure the lists to be public and shown on the subscription form. Already did that and not working?
Stefano.
Hi, that is not the correct path… it’s strange your path is missing the plugins/newsletter/emails… I check how we get the path (almost surely we use the plugins_url() function of WP that should never fails :-|.
Is the Newsletter plugin folder corresponding to wp-content/plugins/newsletter?
Stefano.Hi, if there is that message it means the scheduler is not activated enough often. Check on status panel details about the cron.
Stefano.
Hi, if they show in a client, your server is ok, setting the folder to 777 is not the right choice. Probably is the mobile client which is blocking the image loading.
Stefano.
Hi, that is not connected with the mailing. First, you have the caching enabled in your wp-config.php but you’re missing the advanced-cache file. If you’re not using a cache plugin, you should disable the caching in wp-config.php. Then check in that file if you’re running in debug mode, setting the constant wp_debug to false.
Then run a mailing test from the status panel of Newsletter.
Hi, addons are regular plugins you can delete them form the plugins management panel of your blog. Once deleted they cannot show up as active. Which addon is still active even if deactivated?
Hi, if you’re using a professional add on like automated (or the old feed by mail) you have the option to send an automated newsletter, otherwise the plugin does not send automatically email on new posts added to the blog.
Stefano.
Can you explain me better you needs? You can pause a newsletter and change the targeting, if you want, of course sent email cannot be deleted.
Mi puoi mandare un piccolo estratto del CSV a stefano@gmail.com per controllare il formato? Hai provato anche con l’estensione “advanced import”?
Hi, check the newsletter list where the tracking column should be reported. Is it set to yes or not? The newsletter default is just the default setting when the newsletter is created the first time, but if you set the specific newsletter to no it is kept as no… and if you duplicate a newsletter with no tracking active it keep the no tracking setting (even if it can be changed).
There was a reason to set the tracking to “no” and maybe that choice has been “propagated” duplicating an old newsletter to create the new ones?
The “sending” status last until all the targeted subscribers have been processed. On the newsletters list panel you should see the progress. Even the status panel should report some useful information.
Hi, nl[] if for lists and they should be configured and enabled in the list configuration panel.
Stefano.
Hi, it’s not clear your case. If you delete a subscriber all data about that subscriber is delete. If there is a new subscription with the same email address the usual subscription process should be started (with single or double opt in as configured).
Stefano.
Hi, if you composed a newsletter on top of the config panel for that newsletter you should have the sending button. Can you share a screenshot?
Stefano.
Hi, that is a proper encoding, here the problem is in your email client of the delivery service in your blog hosting changing the correct encoding. Try to change the default encoding on main Newsletter settings.
Stefano.
Hi, the problem is Aruba, not the best choice to send newsletters. Use the Aruba SMTP if you have a mail service with them or ask them to unblock your email sending and/or remove their spam filters. Of course they’ll reply there are no blocks in place, everytime we got that response… but using and external delivery system proves the plugin can send emails.
Stefano.
Check on top of the panel IF you’re in a specific language context and switch to “all language”.
Stefano.
The subscriber list is actually empty? Or there are subscribers and the ones your importing are already there?
Hi, another plugin is intercepting the saving and blocking it. Could be even a security module on your server.
Stefano.
actually I can see them, is the newsletter marked as private? I would like to reproduce the problem.
The wp registration works IF the custom registration forms uses the standard WP user creation functions, as it would AND the request contains a field named “newsletter” set to any value.
If it’s not working it means you need to code the integration by hand.
Stefano.
Hi, probably we’ll add a template engine, it would be easy and more flexible than define a new template language. Hope soon.
Stefano.
It’s planned, but it could be a problem with profile field, which are free text, that are not collected limiting the user input.
Stefano.
The plugin already created a subscription page automatically, if you followed the welcome wizard. Now add, ad suggested in the wizard, a subscription widget. The plugin is already working, you can navigate between the admin page to twick your setup and follow the documentation in this site to get the most of Newsletter.
Stefano.
Check this page for more documentation on forms.
https://www.thenewsletterplugin.com/documentation/newsletter-forms
Stefano.
Hi install the new addon manager you can find in your account page in this site. It requires a manual download and install. This is a requirements from WP.org.
Stefano.
Hi, the standard generated form can be configured in the “form fields” panel, under the “list building” menu. If you want to create custom form you can use the shortcode described in our documentation page:
https://www.thenewsletterplugin.com/documentation/subscription-form-shortcodes
Always in the documentation section there are explanations on how change the CSS and how to hand code forms for who need to have full control of the HTML.
Stefano.
Hi, if you delete the plugin folder (wp-content/newsletter) no code of our plugin is executed so the 500 error cannot originate from our plugin.
Stefano.
Hi, you should ask a developer to code a simple plugin which, for each subscriber get the connected wp user (by the wp_user_id field), check the membership status and set a list on that subscriber.
So you get a list where all the members in a specific condition are collected.
Stefano.
Hi, the new image block let you to specify an image size. Since outlook it’s the only one email client in the world not using the css 2 specification, forcing the size should solve the problem (for example you can specify 600).
We are working on a solution to set the image size when it is over 600px just for outlook.
Stefano.
Hi, we have not support for that right now, since there are people creating custom forms and we need to have the code always handy ready.
But you can disable the css injection and inject it only on specific pages. As well you can dequeue the javascript and queue it on specific pages.
Stefano.
Probably there is a problem with the cron. But if you need to fully migrate the subscribers table (and the destination blog has an empty subscriber table), you should dump the wp_newsletter table from the first blog and report it on the second one.
Can you share a screenshot of the page reporting that percentage?
Stefano.
Detailed link clicking are collected and reported using the reports add-on. if you need to know if a specific link was clicked by a specific user, you should look into the database, we have not a so detailed report (even if could be useful).
it’s just a matter of check for a specific user or to start subsequent actions?
Stefano.
Hi, it’s not clear about your “bulk copy” request. What do you mean? About pagination, I’ll add it to the improvement list for archive add-on.
Thank you, Stefano.
Hi, under “list building” you have an entry to configure the form fields.
More can be found in our documentation area to build forms with custom short-codes and other solutions.
Stefano.
If with “graph” you means images, we just send the newsletter text as you can see while composing. Maybe the provider is blocking the image loading from email clients. or your email client is blocking the media because it does not trust the originating domain.
Stefano.
There is no way actually to remove from a list when they buy, but it’s a good idea, I’ll submit it to the team. There is a similar implementation on “rules by category” panel, we could extend the concept to the generic “buy” action.
Stefano.
Hi, no we do not support per subscriber customized newsletters. With automated you can create some channels deciding which groups of contents one can subscribe.
Stefano.
Ciao, installa l’addons manager dalla pagina account di questo sito e il problema si sistema.
Stefano.
Hi, install the wp users integration you can find for free in your account page (or install our addons manager, from the account manager so you can then later install all free addons directly from your blog – see the newsletter addons panel).
Check out the documentation page as well to better understand how to use the wp user integration addon.
Thank you, Stefano.
Hi I really don’t know how that theme is creating the form and why it reverted, anyway the email field should not display such text, but something different. The “subscribe (to) our newsletter” is good for a form title, not for a field placeholder.
Stefano.
Hi, the captcha is on a second step during the subscription, not in the form.
Your version is anyway really old, you should upgrade.
Stefano.
Hi, the popup addon is at end of its lifecycle, you can use the leads addon. You can find it on your account page in this site.
Stefano.
E’ necessario installare il nostro addons manager (da qualche settimana per rispettare alcune regole di wordpress). Lo trovi nella pagina account di questo sito.
Stefano.
Hi, can you explain that better? Are something related to the dedicated page regenerated on plugin update (if this is the case, it’s a bug).
Stefano.
Yes, I know, and I have a handful of line codes to integrate with that calendar solution. But the documentation lacks a bit and it’s not so easy to get out the correct information from that plugin. The problem is not the meta data but the correct query to extract events in the right order.
Stefano.
You should install the wp users integration addon. Find it in your account page in this site or directly on addons panel in the Newsletter installation admin area.
Stefano.
Edit the newsletter, reach the targeting panel (save and preview for the composer) and you have the send button on top of the configuration panels.
Stefano.
Hi, we use the sender address set on Newsletter main settings. Check if you have an SMTP plugin installed and configured to overwrite the sender address.
Stefano.
Hi, the connection timeout is a sign of a connection block between the two server (the site server and the exchange server). Could be a firewall rule, you should check with the provider.
Stefano.
Hi, it’s a bit tricky to have an immediate delivery by the autoresponder, for technical reason, anyway I understand that could be a interesting feature. I’ll see with the team if it can be easily implemented (the autoresponder is an indipendent engine, it’s not linked to the subscription event right now).
Stefano.
Hi, with which email did you pay? You should have received an email with the contract details.
Try to recover the password using that email.
Or send me the date of the payment so I can find it for you (privately at stefano@thenewsletterplugin.com)
Stefano.
If you don’t need a dedicated page you can change the setting on main newsletter settings. If you want to remove the notice about the short code use the “X” in the notice itself.
Stefano.
Hi, the visural editor (not the drag and drop composer) can strip some code when not perfectly formatted. The editor is a tinymce version (the latest one) and usually it does not strip avay the code.
Which kind of formatting is it removing?
Stefano.
Hi, the final delivery is accomplished by your provider mailing system. If it accepts the message but later is not able to deliver to gmail or Google does not trust the provide and drop the messages, we cannot do much more.
You can try to use an external SMTP, if your provider provides even mailboxes to you, you can try to use its SMTP.
Stefano.
Hi, not we have not the “private” flag conditioned by time, you should set it manually at database level.
Stefano.
Hi, we add special code to avois that, on outlook (and ms mail), try to use the latest version, anyway I’ll check the problem.
Stefano.
Hi, the retargeting options of our reports extension lets you to add who did not interact with the newsletter to a list so you can send a specific message.
Stefano.
If a constant is not set the default values are used. The 60 second could be too low, since we cannot use the full 5 minutes of the batch.
The scheduler not triggered can be solved using an external trigger, see the documentationpage on this site: there are few options you can consider.
Stefano.
Ok, we added more html structure recently to better deal with outlook, maybe you were using outlook as client?
Stefano.
Hi, we have not support for the author role, only for the editor role on newsletter main settings.
Stefano.
Hi, no we have not an integration with costant contact. Which kind of integration are your thinking of?
Stefano.
Hi, on main Newsletter settings, you can disable totally the plugin styles.
[newsletter] and [newsletter_form] produce exactly the same form if you’re not using [newsletter_form] to display a custom coded form.
Stefano.
Hi, a 404 could be issued if the newsletter dedicated page has been removed. Check the main setting for the dedicated page.
Stefano.
Hi, translated press is used only to translate the subscription process. Newsletters cannot be translated since the are sent directly to your subscribers and they cannot “switch language”.
You should write a newsletter for eqach language and send it to your subscribers selection them by language. The segnmentation by language is by list associated to the language, see the lists panel and out multilanguage documentation on this site.
Stefano.
Hi, there is not an sunsubscription to setup, when you send emails with Newsletter an unsubscription link is usually added, so the user can subscribe.
Stefano.
Hi the Automated extension can send autogenerated newsletters
https://www.thenewsletterplugin.com/automated
more details on how it work on our documentation section.
Stefano.
Hi, the error is generated by Divi:
Call to undefined function et_fb_enabled() in /usr/www/users/XXX/wp-content/themes/Divi/includes/builder/framework.php:
so you should try to report that problem to them so they can understand why it is reaised.
Stefano.
Hi, that line of code reported is for sure not part of Newsletter. Are you sure it is related to our plugin?
Hi, can you explain better your problem? When you have that error code? 401 is not returned in any case by our plugin.
Thank you, Stefano.
Hi, check the subscription configuration panel: the deutsche translation had a problem in the past and you’ll find a double {subscription_form} in the subscription text option. Remove one of the two.
Then be sure the dedicated page for newsletter selected on main setting contains only the [newsletter] shortcode.
Stefano.
Hi, we have NOT an integration with shopify. Where did you find mention of such integrationn? Could be a third party solution.
Are you already synchronizing the shopify customer into your blog?Hi, no there is not such feature even if, I should admit, it’s a long time request. I’ll try to speed it up.
Stefano.
We should review the block, I’ll add this request in the block improvement list.
Thank you, Stefano.
No, it’s a cron problem. Check the page https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine and setup an external cron call. You can check if the problem is the cron from the status panel.
Did you make a test from that panel? The delivery is generally ok?
Stefano.
Hi, where did you see those “contacts” count? After the newsletter is composer click the save and preview and you can select the targeting.
Stefano.
Newsletter tries to set it self the execution limits to an higher value when required, of course if the execution limit can be changed. The max required is 300 seconds, but only when it is delivering the emails (and it depends on how many email per hour has been configured).
The cron must be triggered every five minutes. Please check the delivery speed documentation page on this site for more details and tips.
Stefano.
What do you suggest? Would you like to see a specific extension free or do you prefer a lower price and the possibility to purchase a single extension?
Stefano.
Check if in the status panel the cron is working correctly in your site. If not check the delivery engine speed page on our documentation.
https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engineStefano.
There should be a check via javascript already active and the html 5 check as well. I’ll review the code, may be there is a bug.
Stefano.
It’s actually not possible even if for long time myself faced with that problem. I’ll check with the team. Of course it cpuld not be a shortcode, I mean, it should be a general configuration of automated which can be recalled with a placeholder.
Stefano.
Hi, even if the link are changed to tracking link (they are not obfuscated, actually) they shoud not break your newsletter. What is exactly happening?
Stefano.
The unsubscribe link works automatically if the user open the webview from his received original email.
Stefano.
Hi that is by a custom CSS of your theme:
.tnp-multiple .tnp-submit {
color: #fff;
padding: 10px 17px;
width: 100%;
}try to add this in the custom CSS code configuration (main newsletter settings):
.tnp-multiple .tnp-submit {
width: auto!important;
}Yes, we know, we started to work on an AMP compatible set of form, but they require a strict integration with amp plugin since the AMP form feature must be loaded and the form need to make ajax posts and few other little things.
We hope to be able to release a specific extension for AMP (or we can all hope AMP will die :-).
Stefano.
Hi, actually the changes should not be lost if you don’t reconfigure the blocks, even if the composer needs a special HTML structure. I’ve changed many time the code generated by the composer without loosing it on subsequent editing sessions.
Try to to use the back button, be change from html editor to view mode and then use the edit button un top of the preview which reopen the composer.
Stefano.
Hi, you should code a custom theme, our themes does not support an “offset” to extract older posts.
Here the documentation on how themes work: https://www.thenewsletterplugin.com/documentation/newsletter-themes
If you’re using the composer with the post block, there is not an option to create a block with the old posts.
Stefano.
Hi, tes, I’ve this topic on my list of new developments. Actually we should block direct visits of the link, since that request is transformed in a post. We need, to implement the feature above, manage to bypass some checks if there is a direct post.
Stefano.
Hi, is the form configured to link te privacy label? check on subscription form fields panel.
Stefano.Emails cannot contain video (at least the number of clients supporting them is very limited and for sure not with iframes). Add apicture and link a page containing the video.
Stefano.
