Forum Replies Created
-
Posts
-
Hi, there should be only ONE transient with that json, which is used to check the addons versions. Are you finding more than one transient with the same name?
Hi, the SMTP interface is implemented in a provided library by WP. So, if you specify tls as protocol that library should use the better one.
As alternative, install an SMTP plugin which may use a different library.
Let me know.
No SMTP is required if your hosting provider provides a mail service for your blog (usually they do). About limits you should ask your provider. The sender email address can be configured on Newsletter main settings.
Stefano.
Hi, you’re right, the faulty merge created problem in the posts and image block.
Already fixed for the coming release.Adding an url to the image (even using the #) is a temporary workaround.
Stefano.
When sending the user email should be used. Propagating is not immediate, even if we should implement it, because the email address is unique in the subscribers table and the new email con conflict with a second subscription.
Stefano.
Hi, check if you have some kind of filter set in the targeting of your newsletter, there is no reason for the plugin to limit the number of targeted subscribers.
Hi, you should check if you added filter in the newsletter you’re sending and to have at least some confirmed subscribers.
Hi, if sometime it works and sometime not you should ask the provider which provides the email delivery subsystem.
Stefano.
That is a know bug even if rarely triggered by people (since they usually does not open two newsletter creation page at the same time). On Monday we release a new version to manage the themes in different ways (they can be registered by WP themes or plugins) and that should save even that bug.
Stefano.
Hi, actually not, but if the have a SMTP service you can use it to send emails from Newsletter.
Stefano.
Hi, when the plugin call the mailing system, if it accepts the mail we mark it as sent, since there are no way to know if they’re blocked, dropped or like.
If a test from the status panel works but a test newsletter not, you should ask the provider about spam filters.
Stefano.
On admin pages of Newsletter you can change almost everything. Check out the subscription configuration page, the profile page, the unsubscription page and so on.
Thank you.
Hi, it’s not clear which service you want to cancel. Have you bought a license and want a refund? If you have a license, you can simply contact as using the support service and opening a ticket.
Thank you.
The license is about support and updates and yes, those services expire after one year. Downloaded addons continue to work.
Stefano.
Hi, that transient (cff_p_1372278263153101372278263153104mede) is for sure not from Newsletter plugin, since we user in the name “newsletter” for each options table entry (being it a transient or an option).
Does cff remember you a plugin name?
Hi, can you share a screenshot of the lists configuration and mark which are added even if not active?
Hi, there is nothing spacial to do, you probably need to configure the SMTP setting of Newsletter with the parameter godaddy gave you and ask them if your site can connect to their smtp server.
Stefano.
Hi, have you setup a wp-cron.php call as expl,ained in our documentation? Probably the cron is not triggered for whatever reason (for example the domain cannot be resolved by the hosting server).
Stefano.
go to the profile config page, from the Newsletter top menu and check if there is a double {profile_form} tag in the text.
Hi, the plugin can store as many subscriber as you want, state you have no limit on your hosting plan on the database. The number of email you can send depends on limits of your provider, you should ask them.
Stefano.
Hi, I’ve tested on my blog with your form and I’m correctly redirected to the confirmation url page.
Hi, can you address me to the website with the form to check the generated html?
Thank you, Stefano.
Hi, if you want to use the gmail smtp I can suggest to use an smtp plugin which uses the oauth 2. For example Post SMTP or wp mail smtp.
Hi, if the plugin does not see anymore the “get” variables, could be a server configuration or a plugin removing them. For example an optimizer or a cache. Could you check if you have one of those plugin and could you try to disable them?
The newsletter dedicated page (/newsletter in you case) contains only the [ newsletter ] shortcode?
Stefano.
Hi it seems a php error not related to Newsletter (where is it shown? In a newsletter admin page?). Try to contact the provider and check which php version are you running and if it is configured correctly.
Stefano.
Hi, there is no support right now for the translations on company profile panel, but you’re right, they should. I’ve just adding it the improvements list.
Hi, there’re not such kind of “shortcodes”. You can make your customer “editor” to use dome of the functionalities of the plugin.
Stefano.
Hi, check the template for messages and remove the part betwee the html comment start and end signs (or reset the message template with the reset button.
Hi, ask your provider to check is your server is now blacklisted and if they correctly setup they email configuration (for example the SPF record).
Stefano.
Hi, try to not use anymore the SMTP. Go daddy is not exactly reliable about email sending, open them a ticket and ask which is the better way to send email from your hosting plan.
Let me know, Stefano.
Hi, our extended blocks addon has support for generic post types. Specialized post types by some plugin (like woocommerce of events manager) are supported by other addons.
No, there is still not this possibility. You can keep an email as unsent as use it as template by now.
Stefano.
Hi, that background is not from our plugin probably it is the theme, you should ask the theme author.
Stefano.
Hi, if you have a multilanguage plugin, the name shown in the admin side is the main neutral name.
Stefano.
Hi, check if your site is configured to use relative url, for example forcing the wp URLs in the wp-config.php file. Newsletter needs the absolute urls.
Stefano.
Hi, the speed should be set asking before the max capability your provider has enabled for you. I would set 450 emails per hour, not more and ask the provider if they have a daily limit.
Stefano.
Hi, you get “success” when you run a test from the status panel, ask the provider if there are blocks on outgoing emails.
Stefano.
If the WP-ID is there, Newsletter will get user related info from the user (email, name, …) and you can even address the newsletter targeting only subscribers which are connected to a wp user.
Stefano.
Hi, we have a professional addon which integrates with wp forms. You cannot add shorcodes with generated a second form inside the main wp-forms form.
Stefano.
Hi, which theme are you using to create a newsletter? The default theme? Do you see an error? Or can you find an error on the error logs?
If you use a custom theme, you should add it to a special folder, please refer to the documentation, otherwise WP will delete it on every update.Stefano.
Uhm, that is a variable containing the cron stasts, probably it has not been setup correctly. Try to wait a but. Meanwhile I’ll check the problem.
Stefano.
Hi, that is not from us. You have a plugin or something else intercepting the email text and changing it. Maybe even during the newsletter creation. We link images directly.
Stefano.
Hi, what do you means with “registrars”? WP users? If they’re wp users you need the free addons “wp users integration” to import them as subscribers.
Stefano.
Hi, if your customer are even wp users (it depends if you use or not the gust checkout), you can use the wp users integration addon (free) to import all users.
Stefano.
Hi, opens are tracked using and embedded image. Hence or gmail has not loaded that image or the tracking was disabled. If you add test@thenewsletterplugin.com address in your subscriber list ans send us a newsletter we can check.
Stefano.
Hi guys, I’m sorry if you’re experiencing those subscription spam problems. I would recap how we protect the blog from spam subscriptions and how they try to use the subscription to spam.
First, they subscribe using as first name or last name an URL or something which resemble an URL (word[dot]word[dot][word). Email clients to help people automatically transform those texts which ARE NOT link in our email in active links.
So, first of all, you should remove the {name} and {surname} tags from your confirmation and welcome emails. Anyway, subscription are not accepted when the first name or last name contains “http://”. Of course the security option “antibot” should be enabled. Almost surely in next release we made those checks required.
After those checks we do an antiflood check to avoid multiple subscriptions from the same IP address. Then we send all subscription data to akismet to have a spam rating.
Again, all those check are applied if the security panel has the antibot option active (and yes, you’re right, the wording needs absolutely to be reviewed!).
The subscription is accepted only if it is and HTTP POST and there is an intermediate hidden form with a nonce.
So, to help us in fighting those spammer, update to the latest Newsletter version, check the security panel settings and look at the spam subscriptions: the should be very limited.
We’re even introducing a subscription block on names pattern like the one above (word[dot]word[dot]word).
Thank you for your collaboration, Stefano.
Hi, with GMAIL the best option is to install an SMTP plugin which support oauth2 authentication, you can find a couplein the wp repo. Then Newsletter will use that plugin and you can disable the SMTP feature of Newsletter.
Stefano.
Hi, ask your provider if you can make SMTP connections from your website and which is the correct SMTP server address.
Stefano.
Hi, you should create a custom block which acts like the standard posts block but generates only a list. Then the posts blocks should be changed to have a unique ID for each post.
A note: the anchor does not work on many email clients or at least we noted unwanted behavior in many online and offline clients. Hence the index could create a bad use experience.
Stefano.
Hi, on plugin admin pages you can set all kind of messages, see the subscription configuration and the form configuration. But it’s not clear which is your problem… which kind of messages are messed up?
Hi, see the shortcodes {unsubscription_url} and {unsubscription_confirm_url}. The latter cancels the subscription directly.
Stefano.
Hi, thank you for reporting, i’ll check it. Please, for addons support open a ticket to have the right tech guys assigned to your quickly. Thank you, Stefano.
Hi, we do not set explicitly any permission on file system, we always use standard WP function to create folders. Hence I don’t know why you’re experiencing that strange behavior.
I’ll check the /./ folder, again it’s not something we add, we use the standard resize function of WP. We cannot use the original image in a newsletter, otherwise it would be totally scrambled (not all email client support the resize or the CSS media queries). Some time we need to crop them as well. Anyway thumbnails should be created in a standard way inside the wp uploads folder… I’ll try to check what could be wrong.
Stefano.
If you have a paid license, you can get it from your account page in this site or directly from the Newsletter addons page (in this case you need to firstly install our addons manager).
Stefano.
Hi, the reports addon lets you to retarget the subscribers from the single newsletter stats.
Stefano.
Hi, can you help me to better understand? Do you use the sendgrid addons? And can you show me an example of that unsubscription link?
Stefano.
Hi, we never use the admin email. Have you an SMTP plugin installed which changes the sender?
Stefano.
Hi, but are you using our integration? Would you be so kind to open a support ticket so a tech can take it in charge?
Thank you.
Hi, it’s not easy to find an answer. They could be fake subscription or the activation email is not correctly delivered or the subscribers finally forget to confirm.
I possible send them something interesting in the welcome email and let them know, so they probably take the full path till the confirmation.
Stefano.
Hi, try to enable the captcha on security page and/or filter by ip or by domain name if they are using the same email address domain.
Stefano.
Hi, check out our documentation here https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine
The question is not clear, can you explain me better what you need to accomplish?
Thank you very much, Stefano.
Hi, is the automated channel was disabled BUT a newsletter has already been generated, it continues going out.
Stefano.
Hi, the connection failed could be a problem of your provider blocking it. Try to open a ticket. You can even try to use an SMTP plugin just to see if something changes, but our SMTP implementation is standard, it should work.
The connection failed sounds to be a network problem.
Stefano.
Hi, smtp connect failed means the smtp values are not working but we do not changed the SMTP integration. Can you check the SMTP settings? Are you using even an SMTP plugin?
Stefano.
You should use an SMTP (ask your provider for that, if they provide even the mail service). Or use and external email delivery service (like sendgrid, amazon ses, mailgun, …).
The problem is usually the server which hosts your site which is not considered reliable.Stefano.
Hi the subscription text can be set on out subscription configuration panel… if the theme is using that value. Which theme are you using with embedded Newsletter?
Thank you, Stefano.
Can you share a screenshot or send it to me stefano[at]thenewsletterplugin.com?
Which version of Outlook are you using? Desktop? Mobile?
Two possibilities: or the wp-cron.php is generating an error (try to call it with a browser) or the external cron call is blocked (even if you changed the file name).
How did you setup the external trigger?
Uhm, that is odd since on backend we load only what is needed and in our admin pages. It sounds like if something is running and is reaching a timeout.
I’ll check the code to see if in the startup something is ran which should not.
Hi, that should not happen. Can you enable the debug log level on main settings, add test@thenewsletterplugin.com as a subscriber (so if we receive the newsletter we can check togheter the headers)?
Could you even contact me privately to exchange the logs at stefano@thenewsletterplugin.com?
Thank you.
Hi, the authentication attempt from your smtp plugin is not working, you should check the configuration of that plugin.
The SERVER: EHLO http://www.mywebsite.it line is a bit strange.
Stefano.
Hi, version 6.3.2 should solve the problem. If the issue is still there, can you check on the status page which mailer is reported?
Thank you, Stefano.
Hi, looking at the error code, the smtp plugin you’re using has not the correct credentials. You should be sure the smtp plugin is able to send email, otherwise even Newsletter is blocked.
Stefano.
Hi, the custom theme is the most immediate option. But you can even register a custom composer block (we have not published the specifications on how the block should behave to interact with automated, but if you look into the “posts” block it should be easy to find it out.
Last alternative is to ask us to implement more controls on the custom block… ideas are always welcomed!
Stefano.
Hi, for Automated addon, please open a support ticket.
BTW the theme preview is simply a generic preview of what the theme could generate. The newsletter preview is what it would be included in the newsletter IF it is generated in that moment (since the generated newsletter depends on the new content).
If there is new content and the filter selection on automated should get it out but it doesn’t happen, there could be a bug or a problem into the theme.
Which version of automated are you using? Version 4.4.2? Which theme are you using? The default one or a custom one? Please note: the “theme” is not the blog theme, but the automated newsletter theme.
Stefano.
Hi, the “students_emails” attribute is the list of people which received the email?
Anyway you should query and build a serializable structure (array of arrays or objects) getting all email from wp_newsletter_emails table and for students using the sent table.
Stefano.
Hi, we have not such an option, at least not explicitly coded. You should code it on your own, using the Newsletter PHP Api (you can find the documentation on this site).
Stefano.
Hi, the version you have could be the free one and it is still working. So you can use it without upgrading to a paid account.
Stefano.
Hi, the system uses a token stored in a cookie which identifies the subscriber. If it is valid the content is unlocked. There is no per list option or like.
When a user follow a tracked link or confirms the subscription to cookie is set.
Stefano.
Hi, under subscribers/profile config panel, you should be able to set a different url for the profile page. In that page you should add the [newsletter_profile] shortcode.
Stefano.
Hi, feed by mail is no more supported, but you can ask someone to run a query to set the feed by mail to all subscribers:
update wp_newsletter set feed=1 where feed=0;
Hi, the 1×1 image is the tracking image. The “data” block is not by us, it means something (or in the blog or in the mail server) is transforming the linked image to an embedded one. BUT that kind of embedding, as far as I know, is not well support by email client.
Have you a plugin which manipulate the email sent from your blog?
Stefano.
Hi, in the account page? You can use the one in the premium page, meanwhile I’ll check the problem.
Stefano.
If no errors are returned, please contact your provider and ask a check to their mailing system.
Stefano.
Hi, it seems you have issues with WP scheduler which is not running properly. This even, nxs_hourly_event, is not by Newsletter but that means the scheduler is not triggered.
You can change the WP setup and/or use an external trigger, see this page: https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine
Probably even Newsletter is showing a notice in the admin side of the blog and/or in the status panel.
There could be even an error in the cron, to check it we need to know the blog address.
Stefano.
Hi, no all those actions are available but on subscriber management panel you can find some of them.
Stefano.
Uhm, that sequence of BR tags is rather strange. Can you share a screenshot? If you drag a block, that space stays there?
Stefano.
Hi, the wp integration acts ONLY on standard registration page of wp. It anyway intercepts the creation of a new user so if you set the addon to subscribe every new registered user it should work (only when the customer is registering not for guest checkouts).
The woocommerce addon, instead, interacts even with the registration form of woocommerce.
Stefano.
Uhm… yes we check if a user is an administrator OR has one of the roles listed in the main settings. Can you give yourself the administrator role as well?
Stefano.
ps: version 6.2.0 has not changes in the access controlHi, check if with Newsletter 6.2.0 the issue is solved. Alternatively you can remove it and reinstall it, the configuration won’t be lost.
Hi, check if the double quotes are the regular ones, since from your code they seems not (but could be a forum problem).
Stefano.
Hi, translations are provided by the community at translate.wordpress.org. The french one should be there and downloaded automatically.
Stefano.
Hi, did you created the newsletter using the raw html template so you can just insert freely your code?
i can see in your code, but it is not related to your issue, you’re linking a boostrap css: that is not allowed on newsletters, usually it doesn’t work.
Stefano.
Hi, the server upgrade this week created some issue, we’re solving them.
The automated is part of our premium license, with all other addons, hence you can get the license from the automated page or from the premium page, it doesn’t matter.
Thank you, Stefano.
Hi, a newsletter created as a single entity has no relation with previous newsletter so it will include the number of posts you set on configuration or block configuration. Automated is an addon which generates autonomously newsletter using a scheduled plan and the content available.
Hi, links inside an email are just links, i don’t know why you have such a message. Never seen a warning like that and I don’t know how to reproduce it. Have you a gmail extension active, a popup blocker, a chrome extension or like?
When you resubscribe, what is happening? Have you enabled the repeated subscription on subscription config panel?
Stefano.
Hi run test from the status panel and check if there are warnings on that panel. Ask the provider about their mailing service, if there are limits and/or blocks.
Stefano.
Hi, editors cannot access all pages, for example the main setting page is not allowed to editors. Which pages are you looking to open to editors?
Stefano.
Check on status panel IF the wp_content_url is set to a relative uri and not a full uri. Newsletters require to have images generated by WP with a full url.
Stefano.
Please check this documentation page: https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine
The only thing I can imagine is to have as many channels as many are the regions you have and create the relative lists so the user can choose what receive. Then you need to configure a theme for each channel to extract the correct news, maybe you need to code a special theme for that.
Stefano.
Yes, we know, with the new blocks it is a bit more challenging to implement that, but it’s the next task we’re working on.
Stefano.
Hi, meanwhile you could suggest your customer to simply add a link to the attachment in the welcome email.
Thank you, Stefano.
Contact who is hosting your site and report them the problem. The filter can be at your hosting provider side or at the receiving domain side.
Stefano.
Hi, but in the newsletter page you linked, which is the content? You should see only the [newsletter] shortcode.
With Automated extension you can automatically create newsletters using the blog contents. Automated channels are connected to lists, so you should create as many lists as many subscription options you’re offering.
Stefano.
Hi, can you explain me better what you’re trying to get? If you’re subscribed, you’re just registered in a database, not logged in in a site. You can access the profile form when you click on the {profile_url} on newsletters you receive.
Stefano.
Hi, can you share a screenshot? Would you like to contact me at stefano@thenewsletterplugin.com for a debug session?
Stefano.
Hi, the speed is limited by your provider speed and limits. Using an external delivery system you may get better results.
Of course be sure to have a correct cron setting checking the status panel for warnings and delivery statistics.
Stefano.
With the Automated add-on you can set an automatic newsletter generation on a scheduled plan (daily, for example).
Stefano.
Hi, no it’s not possible, the email address is considered an unique identification field. If the mailbox of your users supports it, they can user the format username+variant@domain.com, where the “+variant” does not actually change the email address which remains username@domain.com but for Newsletter they are different email addresses.
Stefano.
The second, the delay is referred to the previous email. We release next week an updated version of autoresponder which should be able to send the first email (if set with 0 delay) immediately.
Stefano.
Hi, the screenshot is not accessible.
To style the “service” messages you should change the “messages template” in the dedicated configuration panel.
Stefano.
Hi for Automated support you should use the tickets. Anyway, automated can work with a theme (packaged or custom) or with the new composer.
Very specific styles can only be applied coding CSS rules.
Stefano.
Hi, as shown by your cron manager the events are all “in queue” which is not a good condition. It means the internal scheduler of WP is not working. Have you setup a cron trigger (see our documentation for some ideas). Which is the blog address? I can try to call the cron trigger to check if any error is reported.
Stefano.
Hi, the “read more” is a link in a newsletter? Maybe that subscriber has cancelled his subscription.
Stefano.
Hi, can you share a screenshot of the configuration and the blog address where the issue can be see?
Stefano.
The question is not clear. The contact form 7 integration for the Newsletter plugin, just intercepts the form submission and add a subscription to your blog Newsletter subscriber list.
We do not create referrals, affiliations, commissions, …
Stefano.
Hi, they added a redirect from http://www.inexh.com.br to inexh.com.br breacking the form submission, since in the form there is still the www version.
Stefano.
La guida che hai usato imposta il cron su 30 minuti, devi impostarlo ogni 5, per il resto sarebbe corretta. Guarda anche la nostra su questo sito che utilizza PHP invece di wget che è migliore.
Hi, you cannot send the welcome email, but you can import them associating a list and send a newsletter to that list.
hi, the access should be, of course, limited to the roles activated, I’ll check that, maybe the old setting, even if not visible, is still working.
what you see in the status panel is what is returned by php, there is no cache, so that is the actual PHP version and server ip. You should check with your provider. If you moved the domain, could be your computer is still accessing the old site since the DNS has not already updated.
Stefano.
Hi, which is the address whisch shows the 404? Maybe in the main settings the dedicated page is not selected?
Stefano.
Hi, yes, automated DOES NOT send a newsletter is there is no content (if that behavior is not changed by configuration or by a custom theme).
If you need to send out immediately, there is a “run now” button which immediately creates and sends the newsletter. Of course at the scheduled time, if there is not new content, nothing is sent.
Stefano.
Yes, it means you should receive an administration notice when there is new confirmed subscriptions.
Hi, your theme has a style rule “-webkit-appearance: none;” which breaks it. I don’t know in which file since you have autoptimize which is merging the css files. Try to ask the theme author about it.
Stefano.
Hi, actually not, there isn’t a subject placeholder. I’ve added it to the next-to-implement.
Stefano.
Hi, that is a provider problem black listed by google. Ask godaddy about your problem, if an email is delivered to your mailbox it means the plugin is correctly moving it to your provider mailing service.
Stefano.
Hi, the add API is reserved to server-to-server use otherwise you expose your secret api key! You should use the subscribe endpoint as explained in our documentation and, more, the add.php is a legacy file which is there only for compatibility, don’t use it.
Stefano.
A questo punto, siccome la modifica all’html potrebbe poi impedire il corretto funzionamento del composer, devi andare nel database e cambiare la colonna “editor” da 1 a 2 della newsletter in questione.
Stefano.
Hi, to get support please open a ticket so we can check the automated configuration. And don’t worry for your money, if you’re not satisfied or the addon cannot work in your blog for any reason, you can have a refund (within 30 days).
I’ll wait for a ticket so we can deeply check the problem.
Thank you, Stefano.
There are no impacts only the updates of the addons won’t be available directly from your blog, but you can always download them from your account page in this site.
The connection timeout should be analyzed by your provider to understand is there is a block on your side.
Stefano.
Hi, the autoresponder in this version send the email usually within 5 minutes, but we’re arranging to modify it to be able to send the first email if set with sero delasy, immediately.
Stefano.
Hi download it from your account page in this site and install, select to add a new plugin in your blog and upload the zip file.
Stefano.
Hi, if the test from the status panel is working, it means Newsletter correctly move the message to your provider mailing system. If some emails are sent and other not, it’s a provider filter/block. Try to ask them with a support ticket.
Stefano.
Hi the license is not connected directly to your domain, get it from the account page and check it is not expired.
If it is ok but your blog does not validate it probably your blog cannot contact our server, you should have a warning in the status panel.
Stefano.
Hi, probably is a style of your theme, which is different between text and email fields. You should ask the theme author. An analysis of CSS could reveal where the problem lies.
Stefano.
Hi, there was a bug on our side. It should be solved now. Meanwhile you can get the addons from the account page in this site.
Stefano.
Hi, thank you for reporting. Probably the ghost block is there when a rendering problem occurs. We’ll check it.
Stefano.
Hi, usually this is due to security modules active on the webserver or security plugins. Try to check for them.
Stefano.
Hi, using the classes you mentioned you should be able to customize the text. But it could depend on the CSS order. Where are you adding your custom styles?
Stefano.
