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Hi, probably the import had problems. Update the subscriber using this query:
update wp_newsletter set status=’C’.
How did you import the subscribers?Please, see the email I sent you: your license is associated with a different email than the one the account used to participate to the forum.
Thank you, Stefano.Hi, the license is associated with another email from you. Please contact me privately at stefano [at] thenewsletterplugin.com. I try to write to that alternative email, but could be you cannot read it if you didn’t receive the licence.
Hi, I think you should code something specific like a custom block able to extract from different sites.
Stefano.If Gmail is blocking the images, you should see a notice on Gmail (web or android) to enable the image loading. As you observed, we can do nothing at the Newsletter plugin level, unluckily.
Hi, you should share a screenshot of what is happening on your phone: I can only see a picture in your request.
If the welcome email has been changed to have only one image, sometimes email readers block the image loading (and they should show a notice).Please be sure the “dedicated” page set on Newsletter main settings is properly configured:
https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/#dedicated-pageYou can read that page where some ideas are described. Usually, the best option is to use a professional delivery service.
https://www.thenewsletterplugin.com/documentation/delivery-and-spam/spam-issues/Hi, the newsletter page needs to have only the [newsletter] shortcode not the one you used.
if you need a custom form, use one page for Newsletter and the other one for the form.
Stefano.Hi you should define the lists in our lists management panel, then, when importing, setting the lists you want for the imported subscribers.
When you create a newsletter you can target by list with many combinations.The shortcode is showing on the page or does nothing appear?
Can you send me a link to the page with the shortcode?Hi, the right shortcode is [newsletter_form] without any parameter. Nested shortcodes can be used to build a “custom” form. [newsletter] should better used only on Newsletter dedicated page.
If the shortcode is not working and it is shown on the page as written, it means your theme is not executing the shortcodes (rather a rare condition) or the plugin is not active on the frontend. Are you using optimization plugins that disable Newsletter on the frontend?
Check the System>Status panel, when possible we detect them.If you send a test using a test address in the “test popup”, that is not a real subscriber and cannot unsubscribe, It is not matched to the real subscriber list.
Stefano.If you use woocommerce or easy digital download we have addons that integrates with those plugin. See
https://www.thenewsletterplugin.com/woocommerce
https://www.thenewsletterplugin.com/easy-digital-downloads
Stefano.Hi, actually instasend does not support a template to be used on each newsletter creation, we have this improvement on queue, but I cannot grant a release date.
Stefano.Hi, contact your provider to whitelist the saving action by Newsletter in mod_security, which is usually the reason for that error.
Hi, please check on amazon ses config panel if there are warning about another plugin loading the Amazon SDK, since the error is related to a missing class of the Amazon SDK and cannot be connected to WP 5.9.1 (or at least there are no clear reasons).
No, it’s not possible since the newsletter is a full HTML page. It would be possible to use iframes, but it requires a specific implementation on your site by a coder.
You should create a specific list to collect that consent a show the list option on your subscription forms. If you send only marketing newsletters, you can state in the subscription form that data collected is for marketing explicitly, hence you don’t need specific consent.
Hi, you can export all subscribers and then filter them from the exported file looking a the column “status” with value C.
For the autoresponder, I think it is not the right method: you can create a newsletter, select the targeted list and send it on a future date. Subscribers are extracted respecting the list filter at the sending moment, not when you create the newsletter or plan the future sending date.Hi, you should contact your provider. Are you using an SMTP to send emails from your blog? Check if you have configured our SMTP addon (or just the SMTP options for old installation) or if you have an SMTP plugin. If so, check the SMTP host set and ask that provider what is happening or what they changed.
To me, the message is actually almost clear: the SMTP used (could be an SMTP configured into the server and not in your blog) is used without authentication and now they added stricter rules to use it.
Stefano-Hi, it is not possible to include a file as an attachment, but you can change the welcome email (see the subscription config. page) and add to it a link to the PDF uploaded in your site.
Enter your acount page in this site and get the zip package directly. The plugin cannot “ask for a password” that is a feature of WP.
Non è una cosa che può fare il plugin. La cosa migliore è provare a scegliere un provider per il delivery delle email che si occupa di star fuori dalle liste spam. Sendpulse è buono ed economico o uno di quelli che sono integrati con i nostri addon. sendinblue anche non è male.
La maggior parte delle PEC accetta mail not PEC in realtà, ma non è una cosa controlabile dall’esterno ed è per questo che spesso anche la pubblica amministrazione chiede un indirizzo NON pec alle persone…
There are a lot of task the plugin does, not only sending email. Anyway that task is ultra light if there is nothing to do, for sure lighter tan a single page visit, so it should not be a problem.
You should copy the subscription form HTML in a widget or page in the subdomain. Anyway the welcome page will be shown on the main domain.
Hi, if you’re setting up a specific block, you can change the HTML with an inline style with your own font. The standard block makes available only the font you can select in the block configuration.
Note that web font (like Exo 2 and so on) des not shows up on most email clients.Hi, when the excerpt is missing, the block should extract from the content: is that excerpt missing?
Hi, for CF7 integration, please open a support ticket. Just a note: check the lists exposed with CF7, they need to be “public”.
The exported list should be limited only to subscriber which resulted in an error, probably the error explanation is missing from the export, I’ve asked to check.
Hi,usually that is not a problem, is means the blog cannot call itself (and probably the WP scheduler could not work properly). You can ask the provider to allow the blog to auto call its pages.
Hi, for support with Amazon SES Addon, please open a ticket so you can get answered by a technician.
Thank you, Stefano.Hi, it means that the plugin is activating its own amazon SDK or its own library Guzzle which then conflicts with the amazon SDK we include in our addon to connect with amazon ses. The only solution is to ask that plugin author to activate the library ONLY when needed and not at the plugin startup. We already do that at our side: we load the library exactly when needed (when we have to deliver an email via amazon).
This is a common problem of PHP and context where different software work together, it’s not the fault of one of the other plugins.
Try to contact those plugin authors and we’re here to collaborate with them to solve the problem.Hi, be sure you set the speed on main Newsletter settings and not have admin notices about the corn system not working. See the system panels for more diagnostic.
Hi, on the welcome message, you can display the profile form where the subscriber can give you more data. Just edit the welcome page and add the {profile_form} tag.
https://www.thenewsletterplugin.com/documentation/how-to-setup-a-subscription-flow-to-ask-more-details-after-sign-up/Hi, subscribers are different than users but they could be connected (see the wp user id on a subscriber profile). They can be connected using our wp users integration addon.
Hi, that is not provided by subscribe on comment you should ask the developer to code a custom behavior in to your comment system.
La prima cosa da fare è un test di delivery dal pannello System e controllare che non ci siano errori. Se non ce ne sono è il provider che sta “bloccando” le email in origine.
Hi, there was a problem in a specific version using the rapid SSL plugin, the last update should work correctly.
Hi images could be blocked by your email reader (it should show a notice on top of the email, or by your blog. Check the first option or send a test newsletter to test AT thenewsetterplugin.com so I can check.
Hi, the progress update is not live, you need to refresh. But the delivery happens in background. If it seems to be stuck the WP scheduler is not triggered, you can setup an external trigger:
https://www.thenewsletterplugin.com/documentation/delivery-and-spam/newsletter-delivery-engine/Save th option selecting the unstyled page, then a button should show up to create the page and Newsletter will set the option automatically.
With the latest update icons has been moved to the images folder and there is two sets, one colored and one monochrome. Please do not change the icon in the plugin since on update they will be replaced. Possibly register a custom block.
Hi, you should use the lists. Configure them as public and changeable from the subscriber’s profile page.
Use them to send different content to different subscribers.Hi, you should use the lists. Configure them as public and changeable from the subscriber’s profile page.
Use them to send different content to different subscribers.Hi, sometimes there are problems with the connection between providers. Just download the addons from your account page and install them as regular plugins.
Hi, sometimes there are problems with the connection between providers. Just download the addons from your account page and install them as regular plugins.
Here is more about the spam problem. Is not something that can be solved by Newsletter, it depends on the delivery system you have.
https://www.thenewsletterplugin.com/documentation/delivery-and-spam/spam-issues/Hi, this is not possible since not only a single list can be assigned during subscription. You can specify the confirmation_url in the form shortcode and that will be the page shown after the subscription (it acts as welcome page in single optin mode).
Hi, it sounds like a conflict with another plugin. Contact me privately at stefano@thenewsletterplugin.com so we can set up a debug session.
Stefano.Sorry, I was referring to the plugin detail link. Did you save the Newsletter main settings?
After that, you can (or not) see an update notice in your plugin list panel, and the update should work.Hi, there was a version number mismatch, could you try again? Please, enter the Newsletter main settings and save before check for updates: that resets the version cache.
Thank you!
You should ask the provider for the account information, we cannot know them. They should be able to provide that data.
Hi, you should contact the provider and ask to check the mailing subsystem. Newsletter “moves” the messages to that subsystem and cannot control what is happening after (and those systems do not return errors most of the times).
Hi, the custom CSS are available to customize the subscription form, they do not act on Newsletter (usually it’s best to add the CSS style inline on email).
Usually any popup plugin works, just use the [ newsletter_form ] shortcode with them. wp popup make is integrated, you can find the free integration on wordpress.org.
Hi, you should use our API addon (free) to collect subscribers from external systems. The webhook addon is available to SEND subscriptions to other systems.
Hi, you should provide some more information. -For example, on which site is possible to see the widget?
Hi, use the System panel to do some tests: maybe there are errors reported which can help to understand.
You can edit the general template for welcome and other messages in the Messages template panel, or change the content of a single kind of message in the subscription panel.
Hi, be sure to have Newsletter sending using wp_mail(). Then the delivery is made by SMTP plugins, if present, Newsletter does nothing else. Probably your installation has the SMTP configured in Newsletter.
Hi, blocks need to be stored in a plugin or in your child theme and then registered, see the blocks documentation page on this site. Themes and plugins are totally “reset” by WP on update.
H, the permission error comes from your server, you need to ask the provider to correct the file permissions.
You are probably using the german translation: check the profile configuration page, and remove one of the {profile_form} tag.
Hi, try to get the package from the account page in this site and upload it from your plugins panel. It that does not work, you need to check with the provider the error reason.
Actually not, you should send the subscriber to the profile page to disable the lists he doesn’t want anymore.
Hi I really don’t know what “Target map already exists” means, anyway subscribers or other data are not lost when you reinstall.
Hi, I have not a version of divi here to test, maybe they have a problem with WP 5.8, have you check for an update of divi?
You need to delete the table accessing your database. See here:
https://www.thenewsletterplugin.com/documentation/developers/backup-recovery/
The subscriber’s self-service panel can be accessed via a link available in the newsletters, there is not “form” that can be published in the site.
Is the sender set on Main setting is not respected or you have a plugin forcing it or the provider is forcing it to a different value.
Hi, you should define the extra profile 1 on form fields panel and then use the advanced import addon in update mode. You can just set in the file the email and the extra field.
Actually not, you should code a custom block able to extract the most read posts, which is not a default feature of WP, probably you have a custom theme or plugin tracking that.
You can have different welcome pages using the confirmation_url attribute:
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/Hi, we do not support multisite, even if the plugin, activated in a subsite, should working in that context.
Hi, we need to see a newsletter example with the unsubscribe list. Can you add test @ thenewsletterplugin . com as test subscriber and send a test?
Have you tried the minimal form?
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/Using offline ses you globally send emails from your blog with amazon, so even Newsletter will use automatically that service.
Our addon is a direct integration with amazon, adding the bounces and complaints checks.Note: since offline ses includes the amazon sdk, it could be in conflict with our addon which includes the amazon sdk as well. It strictly depends on how ossline ses is loading that component, we do our best to include it only when needed .
Hi, the reports addon has many more details, but for delivery debugging you can enable the log level to debug on main settings.
You should try to change the cron interval constant:
https://www.thenewsletterplugin.com/documentation/developers/dev-newsletter-constants/
Hi, the posts block just use the order in your blog, there is no way to have a different order, or you need to add as many blocks as the articles you want to include.
Of course there are many tags you can use: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
you should play with CSS rules in your site or use the shotcodes to build a custom form:
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/
Hi, you should use our filter to inject a per customer link with custom code:
https://www.thenewsletterplugin.com/documentation/developers/dev-newsletter-hooks/
The woocommerce addon for newsletter can track the purchases and list the customer to related lists.
You can use widgets or our shortcodes.
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/Hi, if you use our advanced import addon, logs panel under status, you can find the reason for errors. For example the field separator is a common import problem.
Hi, actually I don’t know what is happening. It sounds like a system is surfing the unsubscribe links or like, massively in all your emails.
Hi, the message template is a pure HTML template configurable from the admin side, so you should be able to use one of those email themes.
Hi, there is a problem in your site or theme, since the privacy field is required and focusable by default.
Id mailkitchen provides and SMTP access you can send email with them adding to your blog an smpt plugin, for example.
Hi, if you use a delivery system integrated with one of our addons, the bounce management is automatic. Otherwise you can try the bounce addon but is more complex to configure and not as reliable as other professional systems.
No, we have not a integrated connection with ultimate membership. Of course if you use our WP Integration, all registered users can be accounted as subscribers.
You can reimport it in update mode updating only partially the fields and the matching field is of course the email address.
Hi, check your WP main setting for the provided url or your wp-config.php which could have the url specified and forced with the wrong protocol.
Hi, you should play with CSS addind rules to your site to make the button and text field “display: block”.
Hi, not it is not possible. Of course you can reach the “old” themes panel with the “legacy themes” link you can see when you start a new newsletter.
Hi, you can install one of the many SMTP plugins to integrate with amazon ses. If you use our addon, the integration is made using the amazon api with bounce detection.
Hi, since you’re already registered in this site, in the account page you can find the license and the link do get the addons manager.
Hi, actually background images are not supported.
(about moderation sometime akismet blocks topics without apparent reason, sorry)
Newsletter stores the options on wp_options as every other plugin, and subscribers, newsletters, logs, …, on custom tables. So your publishing system is probably publishing even those custom tables.
Hi, if you have not an SMTP plugin or a plugin which modifies the way WP send emails, you should report that problem to your hosting provider.
Hi, can you share a screenshot? Please check in the main Newsletter settings is a dedicated page is set.
Please check on status panel if you can see any logs from the import addon. Let me know if there are entries n those files.
At bottom of page where you’re composing the newsletter, you can move to the targeting page and use the send button to start the delivery.
Hi, it sounds like your blog has a block at firewall level when connecting to http://www.thenewsletterplugin.com. Ask the provider to check, if possible. Let me know!
In you staging env. probably you create a channel with the old classic theme. If that is not the case, please open a support ticket so a person can take care of you issue.
Thanks!
That time depends on your mailing system (in the webserver or the external service if you use an SMTP), changing the PHP ram has no effects (and giving to every single PHP process 4G of ram is not a good idea).
Hi, there are not bugs that we can reproduce on our side. Let us know if the problem persist even on latest version.
Hi, that allows access to all functionalities with exception for (usually one time) administration configuration (SMTP, Company info, …)
About the undefined index, is reported even the line of code? About opcache, someone configured it in an aggressive mode, the provider can change that setting. Again, the latin1 database is a very old encoding, ask the provider to migrate it to utf8mb4 enconding.
The redirect is always sent back, so for the first question there is not an option. About custom forms which redirect to different pages, check out the shortcodes attributes here https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/ (confirmation_url).
Hi, on main settings, set the newsletter page as “unstyled”, save, and you should see a button to recreate it. Or create a page, add the [ newsletter ] shortcode in its content and use it as dedicated page on main settings panel.
Hi, install our integration for buddypress, https://wordpress.org/plugins/newsletter-buddypress/. If you use a membership plugin you can try to add to their signup page a checkbox named “newsletter” and install our wp users integration addon to intercept the registration.
Hi, if you use wpml or polylang, you can use the standard form and translate the single labels from the subscription fields panel. You can even use our shortcodes to create forms: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/
Hi, see my email at your address (the one you use with the account “yesweb”) with details of your third account associated with the license.
Stefano.
Hi,use the advanced import extension (see the addons panel) ot the basic import feature of the plugin.
Hi, in Automated you can use the same blocks used on standard newsletter (the posts block has more options under the Automated context), so, yes, you can use them.
Hi, all email sent by Newsletter (activation and welcome which are transaction and campaign, which are marketing) are sent via Amazon, but we do not redirect other emails sent from your blog via Amazon.
Newsletter is made to send mail marketing campaigns, it does not sent blog updates. But using the Automated addon you can create an automatic newsletter channel (or more than one).
The unsubscribe link can be created with a text block, adding a regular link with the destination {unsubscription_confirm_url} (it’s a tag which is then replaced by Newsletter).
See in that page:
https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/
how to name the fields to be added on a form. Ignore the first part where is explained how to store the custom form, check only the part with the HTML fields explanation.
You should change the form styles.
https://www.thenewsletterplugin.com/documentation/customization/subscription-forms-style/
