Forum Replies Created
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AuthorPosts
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July 16, 2022 at 2:28 pm in reply to: How can I select the newsletters lists for the archive page? #287682
Stefano
KeymasterThe archive addon does not support list filtering since a newsletter is not associated with a list, but can contain many list-related filters.
Stefano
KeymasterYou can install an SMTP plugin, connect it to mailgun and all emails go through it, even the one by Newsletter. In that case, do not activate the SMTP option/addon of Newsletter or the Mailgun addon.
Stefano
KeymasterWhen you import you can assign the list in the mapping panel, the list cannot be specific on the CSV.
Stefano
KeymasterActually not, it is not possible. We prepared the code to deal with different size, but it is not fully ready (there are blocks computing some values based on the standard 600px width – they’ll get messed up).
Stefano
KeymasterHi, when you define extra fields, they’re available in the targeting panel for a newsletter but only if they’re of type “list” (a set of values).
All tags that can be used in a newsletter are listed here:
https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
The snippet is shown only by Gmail, as far as we know.July 16, 2022 at 2:18 pm in reply to: Text form field – where are subscribers’ text inputs stored? #287675Stefano
KeymasterHi, check the name of the text input field, probably it is wrong and Newsletter does not recognize it. Be sure that extra profile field is public as well: you can configure the extra profile fields on “subscription forms” panel.
Stefano
KeymasterHi, did you set a list filter while sending? Try to check the targeting panel of that newsletter to see if there are filters active.
Stefano
KeymasterHi, check your wp-config.php file for conditional definition of HOME_URL and SITE_URL, probably there is code forcing the IP address under some contexts.
Stefano
KeymasterTry to install or free addon to integrate with translatepress: we create the switcher and you should be able to translate the messages.
Stefano
Keymasterplease, send me (stefano @ thenewsletterplugin.com) one of the not working url so I can see if there is something wrong with the format.
Thanks!Stefano
KeymasterHi, if you have such an error, and the link is the personal link of that subscriber, it means it has already been canceled. If it has been resubscribed, the secret token changes and the old link does not work anymore.
How do you test the link? If you send a test newsletter, that newsletter could have “fake” link since it is not linked to a real subscriber.May 26, 2022 at 7:28 am in reply to: Newsletter plugin not send welcome page with contact form 7 #286112Stefano
KeymasterHi, do you mean the welcome email?
Try to test the email deliverability from the system/delivery panel, could be the blog has some problems sending emails.Stefano
KeymasterHi, we have not a user role integration addon, can you address me to a page of that component?
Stefano
KeymasterIs the subscriber present and not already unsubscribed (or bounced)?
Stefano
KeymasterProbably you created a form using the shortcodes, adding profile 1 as a field but it is not marked as “public”. Can you check that, please?
Thank you!Stefano
KeymasterTry to download the package from your account page in this site and install it as a zip file from your blog plugins management panel.
Stefano.Stefano
KeymasterHi, you can install an SMTP plugin and connect the blog with that service.
Stefano
KeymasterThe hot link protection is something configured in your server, you should ask the provider to remove that protection.
Stefano.Stefano
KeymasterYes, enable it on the subscription configuration panel.
Stefano.Stefano
KeymasterHi, try to go to the profile configuration panel in Newsletter and save: it seems an internal option is not initialized.
Stefano
KeymasterHi, images are extract from your WP media library, probably a plugin is watermarking them.
Stefano
KeymasterIt is not possible to change the block rendering by subscriber, once the newsletter is created it is sent to all user in the final rendered format.
S.Stefano
KeymasterAt moment we have no plan to add it.
S.Stefano
KeymasterHi, you should carefully check if the subscriber in list 8 is even in list 10, a subscriber can be part of more than one list. You should even check those options:
– a list can contain unconfirmed or canceled subscribers which are not included while delivering
– other filter can have been applied
Anyway, the targeting panel of a newsletter should report the exact number at the moment of sending.
S.April 27, 2022 at 8:33 am in reply to: Can I use Newsletter plugin to send wordpress posts daily? #285090Stefano
KeymasterYes, using the Automated addon.
https://www.thenewsletterplugin.com/automated
S.Stefano
KeymasterIf by error you mean you get back a delivery error message, that kind of message can be only managed with our bounce addon or if you use a delivery service, with an integration addon for that delivery service. Again, if you use a delivery service, that can provide a list of bounced addresses that you can import as bounced using the free advanced import addon.
Those errors are not triggered while we’re sending, but later with that bounce message (more correctly a DSN message).
S.Stefano
KeymasterThere is not such a feature in Newsletter, you should use the Autoresponder addon to send a specific email when subscribed. Anyway, the welcome email is sent, you can change the content of that message.
S.Stefano
KeymasterActually not.
S.Stefano
KeymasterHi, check on System Logs for a store-xxx.txt file to see if the error is reported. Most times that error is due to unicode characters and a database not supporting them. You can even try, if available, to convert the tables to utf8mb4 from the system-status panel.
S.April 27, 2022 at 8:27 am in reply to: Non-static method BasicSEO::init_menu() should not be called statically #285085Stefano
KeymasterHi, that is not a method called by Newsletter, probably it is activated when Newsletter extracts the posts. You should ask the developer of that plugin or the developer of the site.
Stefano
KeymasterHi, you should try to use the bounce addon: https://www.thenewsletterplugin.com/documentation/addons/extended-features/bounce-extension/
To manage bounces is anyway recommended to use a delivery service that is more precise in detecting and returning the bounces.
S.Stefano
KeymasterHi, are you talking about the API?
Stefano
KeymasterWhen in the targeting panel, you should have a button to convert in HTML or better to edit it as HTML.
Stefano
KeymasterCould be a limitation of the minimal layout, I’ll check.
Stefano
KeymasterThanks for sharing!
Stefano
KeymasterHi, it is not possible to have an email sent to an address with those links inside.
S.Stefano
KeymasterHi, on WP left side menu you should have the Newsletter entry (with a red envelope). If not probably it is disabled by something else in the blog (a plugin or by a conflict).
s.Stefano
KeymasterHi, it is not possible to send non-transactional emails with Sendinblue when used as an SMTP service. They can be sent only from their platform OR sending a template and a list of contact via API – creating a campaign (but this is something we cannot do with Newsletter).
S.Stefano
KeymasterHi, you should simply create a page and add in it the [newsletter_form] shorcode. When installed, Newsletter already create a “service” page with a shortcode to shoe service message but even the subscription form. Look at your WP pages, it should be there.
S.Stefano
KeymasterActually not, I added this request to our internal proposal list.
S.Stefano
KeymasterHi, see the tags documentation page for more, anyway the tag is {profile_X} where X is the profile number.
April 27, 2022 at 8:11 am in reply to: Automatically send welcome email on new user registration #285072Stefano
KeymasterHi, try to install our free wp users integration addon that can intercept the registration and start a sunbscription. Be sure in that addon the welcome email is not disabled. It could work, if the social registration plugin just call the standard WP functions to register a new user.
S.Stefano
KeymasterHi, when you import you can set the status, probably you set it to “unconfirmed”. Use the subscriber maintenance panel to change massively the status to confirmed.
Stefano
KeymasterHi, probably the import had problems. Update the subscriber using this query:
update wp_newsletter set status=’C’.
How did you import the subscribers?Stefano
KeymasterPlease, see the email I sent you: your license is associated with a different email than the one the account used to participate to the forum.
Thank you, Stefano.Stefano
KeymasterIt is something by GMail there are no things we can do as far as I know.
April 7, 2022 at 7:24 am in reply to: After buying the plugin I didn’t receive any mail regarding account #284412Stefano
KeymasterHi, the license is associated with another email from you. Please contact me privately at stefano [at] thenewsletterplugin.com. I try to write to that alternative email, but could be you cannot read it if you didn’t receive the licence.
Stefano
KeymasterCheck if the newsletter page contains only the [newsletter] shortcode.
Stefano
KeymasterHi, I think you should code something specific like a custom block able to extract from different sites.
Stefano.Stefano
KeymasterIf Gmail is blocking the images, you should see a notice on Gmail (web or android) to enable the image loading. As you observed, we can do nothing at the Newsletter plugin level, unluckily.
March 29, 2022 at 11:47 am in reply to: Newsletter welcome email not showing image in Iphone #284095Stefano
KeymasterHi, you should share a screenshot of what is happening on your phone: I can only see a picture in your request.
If the welcome email has been changed to have only one image, sometimes email readers block the image loading (and they should show a notice).Stefano
KeymasterPlease be sure the “dedicated” page set on Newsletter main settings is properly configured:
https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/#dedicated-pageStefano
KeymasterHi, no, we have no support text messages (SMS for Eu readers).
Stefano
KeymasterYou can read that page where some ideas are described. Usually, the best option is to use a professional delivery service.
https://www.thenewsletterplugin.com/documentation/delivery-and-spam/spam-issues/Stefano
KeymasterHi, if you set a profile field as “private” it is not shown.
Stefano
KeymasterActually not.
Stefano
KeymasterHi, the newsletter page needs to have only the [newsletter] shortcode not the one you used.
if you need a custom form, use one page for Newsletter and the other one for the form.
Stefano.Stefano
KeymasterOn Newsletter main settings.
March 17, 2022 at 5:28 pm in reply to: Can I send emails with the options I had defined in extra fields #283542Stefano
KeymasterHi you should define the lists in our lists management panel, then, when importing, setting the lists you want for the imported subscribers.
When you create a newsletter you can target by list with many combinations.Stefano
KeymasterThe shortcode is showing on the page or does nothing appear?
Can you send me a link to the page with the shortcode?Stefano
KeymasterHi, the right shortcode is [newsletter_form] without any parameter. Nested shortcodes can be used to build a “custom” form. [newsletter] should better used only on Newsletter dedicated page.
If the shortcode is not working and it is shown on the page as written, it means your theme is not executing the shortcodes (rather a rare condition) or the plugin is not active on the frontend. Are you using optimization plugins that disable Newsletter on the frontend?
Check the System>Status panel, when possible we detect them.Stefano
KeymasterIf you send a test using a test address in the “test popup”, that is not a real subscriber and cannot unsubscribe, It is not matched to the real subscriber list.
Stefano.Stefano
KeymasterYes, it’s possible, just set the email address on the subscription configuration panel.
Stefano
KeymasterIf you use woocommerce or easy digital download we have addons that integrates with those plugin. See
https://www.thenewsletterplugin.com/woocommerce
https://www.thenewsletterplugin.com/easy-digital-downloads
Stefano.Stefano
KeymasterHi, actually instasend does not support a template to be used on each newsletter creation, we have this improvement on queue, but I cannot grant a release date.
Stefano.February 28, 2022 at 3:11 pm in reply to: ERROR 403 Forbidden Access to this resource is denied on the server! #282635Stefano
KeymasterHi, contact your provider to whitelist the saving action by Newsletter in mod_security, which is usually the reason for that error.
Stefano
KeymasterHi, please check on amazon ses config panel if there are warning about another plugin loading the Amazon SDK, since the error is related to a missing class of the Amazon SDK and cannot be connected to WP 5.9.1 (or at least there are no clear reasons).
Stefano
KeymasterHi, no, actually we do not have single addon licenses.
February 19, 2022 at 3:43 pm in reply to: How to embed the “view online” into wordpress layout #282253Stefano
KeymasterNo, it’s not possible since the newsletter is a full HTML page. It would be possible to use iframes, but it requires a specific implementation on your site by a coder.
February 18, 2022 at 3:12 pm in reply to: “Error while installing” message when installing Advanced Import #282210Stefano
KeymasterThe error message is from WP, we cannot change it 🙁
February 16, 2022 at 11:49 am in reply to: How to add the checkboxes YES/NO for marketing email consent? #282086Stefano
KeymasterYou should create a specific list to collect that consent a show the list option on your subscription forms. If you send only marketing newsletters, you can state in the subscription form that data collected is for marketing explicitly, hence you don’t need specific consent.
Stefano
KeymasterHi, you can export all subscribers and then filter them from the exported file looking a the column “status” with value C.
For the autoresponder, I think it is not the right method: you can create a newsletter, select the targeted list and send it on a future date. Subscribers are extracted respecting the list filter at the sending moment, not when you create the newsletter or plan the future sending date.February 10, 2022 at 7:39 pm in reply to: FAILED (SMTP Error: The following recipients failed: … #281892Stefano
KeymasterHi, you should contact your provider. Are you using an SMTP to send emails from your blog? Check if you have configured our SMTP addon (or just the SMTP options for old installation) or if you have an SMTP plugin. If so, check the SMTP host set and ask that provider what is happening or what they changed.
To me, the message is actually almost clear: the SMTP used (could be an SMTP configured into the server and not in your blog) is used without authentication and now they added stricter rules to use it.
Stefano-Stefano
KeymasterHi, no, there is not a date-based filter.
Stefano.Stefano
KeymasterHi, how are you calling the api?
Stefano
KeymasterHi, it is not possible to include a file as an attachment, but you can change the welcome email (see the subscription config. page) and add to it a link to the PDF uploaded in your site.
Stefano
KeymasterHi, the posts block has the category filter, you can use that option to get only specific posts.
January 24, 2022 at 5:05 pm in reply to: Sending email through GMail SMTP server sending copy to sending address inbox #280904Stefano
KeymasterCheck if you set wp mail smtp to send in bcc every email, it is not something by Newsletter.
Stefano
KeymasterEnter your acount page in this site and get the zip package directly. The plugin cannot “ask for a password” that is a feature of WP.
Stefano
KeymasterAARGHH! There is a hard-coded 2021, I’ll release a patch ASAP.
Sorry!
Stefano
KeymasterThe tag id is still replaced with the user id, maybe not in test newsletters?
Stefano
KeymasterNon è una cosa che può fare il plugin. La cosa migliore è provare a scegliere un provider per il delivery delle email che si occupa di star fuori dalle liste spam. Sendpulse è buono ed economico o uno di quelli che sono integrati con i nostri addon. sendinblue anche non è male.
Stefano
KeymasterLa maggior parte delle PEC accetta mail not PEC in realtà, ma non è una cosa controlabile dall’esterno ed è per questo che spesso anche la pubblica amministrazione chiede un indirizzo NON pec alle persone…
November 27, 2021 at 11:01 am in reply to: Why is a cron event running every 300 seconds : Newsletter->hook_newsletter #278807Stefano
KeymasterThere are a lot of task the plugin does, not only sending email. Anyway that task is ultra light if there is nothing to do, for sure lighter tan a single page visit, so it should not be a problem.
Stefano
KeymasterYou should copy the subscription form HTML in a widget or page in the subdomain. Anyway the welcome page will be shown on the main domain.
November 27, 2021 at 10:59 am in reply to: Automated Newsletter design set font-family of links and Last posts rm button #278805Stefano
KeymasterHi, if you’re setting up a specific block, you can change the HTML with an inline style with your own font. The standard block makes available only the font you can select in the block configuration.
Note that web font (like Exo 2 and so on) des not shows up on most email clients.Stefano
KeymasterNo, there is not.
Stefano
KeymasterUhm, it’s not clear: where that error message is appearing? In this forum?
Stefano
KeymasterHi, when the excerpt is missing, the block should extract from the content: is that excerpt missing?
Stefano
KeymasterHi, it seems a lot of WP functions are missing. Which WP version are you using?
November 27, 2021 at 10:53 am in reply to: Contact Form 7: subscriptions to multiple lists not working #278800Stefano
KeymasterHi, for CF7 integration, please open a support ticket. Just a note: check the lists exposed with CF7, they need to be “public”.
Stefano
KeymasterThe exported list should be limited only to subscriber which resulted in an error, probably the error explanation is missing from the export, I’ve asked to check.
Stefano
KeymasterActually not.
Thank you, Stefano.November 27, 2021 at 10:50 am in reply to: Blog Post block just with post from 2 of 3 languages, #278795Stefano
KeymasterThat’s weird, we list the languages return by the multilangiage plugin. Which plugin are you using?
Stefano
KeymasterHi,usually that is not a problem, is means the blog cannot call itself (and probably the WP scheduler could not work properly). You can ask the provider to allow the blog to auto call its pages.
Stefano
KeymasterSee the subscripton tab.
Stefano
KeymasterHi, for support with Amazon SES Addon, please open a ticket so you can get answered by a technician.
Thank you, Stefano.Stefano
KeymasterAre all the 700 subscribers confirmed? You can check totals on subscriber statistics panel.
Stefano
KeymasterHi, it means that the plugin is activating its own amazon SDK or its own library Guzzle which then conflicts with the amazon SDK we include in our addon to connect with amazon ses. The only solution is to ask that plugin author to activate the library ONLY when needed and not at the plugin startup. We already do that at our side: we load the library exactly when needed (when we have to deliver an email via amazon).
This is a common problem of PHP and context where different software work together, it’s not the fault of one of the other plugins.
Try to contact those plugin authors and we’re here to collaborate with them to solve the problem.Stefano
KeymasterHi, be sure you set the speed on main Newsletter settings and not have admin notices about the corn system not working. See the system panels for more diagnostic.
Stefano
KeymasterHi, on the welcome message, you can display the profile form where the subscriber can give you more data. Just edit the welcome page and add the {profile_form} tag.
https://www.thenewsletterplugin.com/documentation/how-to-setup-a-subscription-flow-to-ask-more-details-after-sign-up/Stefano
KeymasterHi, subscribers are different than users but they could be connected (see the wp user id on a subscriber profile). They can be connected using our wp users integration addon.
Stefano
KeymasterHi, that is not provided by subscribe on comment you should ask the developer to code a custom behavior in to your comment system.
October 14, 2021 at 10:29 am in reply to: Problema Ricezione newsletter degli utenti registrati #276575Stefano
KeymasterLa prima cosa da fare è un test di delivery dal pannello System e controllare che non ci siano errori. Se non ce ne sono è il provider che sta “bloccando” le email in origine.
October 14, 2021 at 10:27 am in reply to: Updating a preset template removes the subject line #276574Stefano
KeymasterThank you for reporting, I’ll ask the devs to check.
Stefano
KeymasterYes, but be sure your provider has no limits on max mail per day as well (usually they have).
Stefano
KeymasterHi, there was a problem in a specific version using the rapid SSL plugin, the last update should work correctly.
Stefano
KeymasterHi images could be blocked by your email reader (it should show a notice on top of the email, or by your blog. Check the first option or send a test newsletter to test AT thenewsetterplugin.com so I can check.
Stefano
KeymasterHi, the progress update is not live, you need to refresh. But the delivery happens in background. If it seems to be stuck the WP scheduler is not triggered, you can setup an external trigger:
https://www.thenewsletterplugin.com/documentation/delivery-and-spam/newsletter-delivery-engine/Stefano
KeymasterSave th option selecting the unstyled page, then a button should show up to create the page and Newsletter will set the option automatically.
Stefano
KeymasterWith the latest update icons has been moved to the images folder and there is two sets, one colored and one monochrome. Please do not change the icon in the plugin since on update they will be replaced. Possibly register a custom block.
Stefano
KeymasterHi, no actually we do have not a search function.
October 14, 2021 at 10:15 am in reply to: Let subscribers chose which newsletter to subscribe or cancel in subscription #276562Stefano
KeymasterHi, you should use the lists. Configure them as public and changeable from the subscriber’s profile page.
Use them to send different content to different subscribers.October 14, 2021 at 10:15 am in reply to: Let subscribers chose which newsletter to subscribe or cancel in subscription #276561Stefano
KeymasterHi, you should use the lists. Configure them as public and changeable from the subscriber’s profile page.
Use them to send different content to different subscribers.Stefano
KeymasterHi, sometimes there are problems with the connection between providers. Just download the addons from your account page and install them as regular plugins.
Stefano
KeymasterHi, sometimes there are problems with the connection between providers. Just download the addons from your account page and install them as regular plugins.
Stefano
KeymasterHere is more about the spam problem. Is not something that can be solved by Newsletter, it depends on the delivery system you have.
https://www.thenewsletterplugin.com/documentation/delivery-and-spam/spam-issues/Stefano
KeymasterHi, in which kind of messages? The single newsletters (header block) or on welcome message?
Stefano
KeymasterHi, this is not possible since not only a single list can be assigned during subscription. You can specify the confirmation_url in the form shortcode and that will be the page shown after the subscription (it acts as welcome page in single optin mode).
October 14, 2021 at 10:05 am in reply to: Autoresponder (set all current subscribers to completed) #276553Stefano
KeymasterHi, you should use a different list to be assigned to new subscribers.
Stefano
KeymasterHi, it sounds like a conflict with another plugin. Contact me privately at stefano@thenewsletterplugin.com so we can set up a debug session.
Stefano.Stefano
KeymasterHi, please, can you translate your request to English?
Thank you!Stefano
KeymasterSorry, I was referring to the plugin detail link. Did you save the Newsletter main settings?
After that, you can (or not) see an update notice in your plugin list panel, and the update should work.Stefano
KeymasterThat is ok since the plugin is not hosted on WP.org.
Stefano
KeymasterHi, there was a version number mismatch, could you try again? Please, enter the Newsletter main settings and save before check for updates: that resets the version cache.
Thank you!
Stefano
KeymasterYou should ask the provider for the account information, we cannot know them. They should be able to provide that data.
Stefano
KeymasterCheck the wp users integration addon, probably it is set to not send emails.
Stefano
KeymasterHi, you should contact the provider and ask to check the mailing subsystem. Newsletter “moves” the messages to that subsystem and cannot control what is happening after (and those systems do not return errors most of the times).
August 19, 2021 at 3:10 pm in reply to: How can I increase the number of emails per trigger, which is 8? #274563Stefano
KeymasterHi, check the stats on System panels, probably you have a timeout on PHP or an SMTP slowness.
Stefano
KeymasterHi, there are not limitations, you should check for filter or for unconfirmed subscribers.
Stefano
KeymasterYou should change the form with a custom form adding the attribute “target=”_tab””
Stefano
KeymasterHi, the custom CSS are available to customize the subscription form, they do not act on Newsletter (usually it’s best to add the CSS style inline on email).
Stefano
KeymasterUsually any popup plugin works, just use the [ newsletter_form ] shortcode with them. wp popup make is integrated, you can find the free integration on wordpress.org.
Stefano
KeymasterHi $posts or $row[x] is a post, so you need to use the WP functions to get the post’s meta data.
Stefano
KeymasterHi, you should use our API addon (free) to collect subscribers from external systems. The webhook addon is available to SEND subscriptions to other systems.
Stefano
KeymasterHi, you should provide some more information. -For example, on which site is possible to see the widget?
August 19, 2021 at 3:00 pm in reply to: I am unable to send new Newsletters with my free version #274545Stefano
KeymasterHi, use the System panel to do some tests: maybe there are errors reported which can help to understand.
Stefano
KeymasterYou can edit the general template for welcome and other messages in the Messages template panel, or change the content of a single kind of message in the subscription panel.
Stefano
KeymasterHi, be sure to have Newsletter sending using wp_mail(). Then the delivery is made by SMTP plugins, if present, Newsletter does nothing else. Probably your installation has the SMTP configured in Newsletter.
Stefano
KeymasterHi, blocks need to be stored in a plugin or in your child theme and then registered, see the blocks documentation page on this site. Themes and plugins are totally “reset” by WP on update.
August 19, 2021 at 2:55 pm in reply to: Subscriber page not showing subscriber info / Subscriber not logged in #274538Stefano
KeymasterH, the permission error comes from your server, you need to ask the provider to correct the file permissions.
Stefano
KeymasterYou are probably using the german translation: check the profile configuration page, and remove one of the {profile_form} tag.
August 19, 2021 at 2:53 pm in reply to: Archive list is showing but the single Newsletters don’t #274533Stefano
KeymasterClicking on the detail link I can see it from the archive page.
August 19, 2021 at 2:51 pm in reply to: “Error while installing” message when installing Advanced Import #274528Stefano
KeymasterHi, try to get the package from the account page in this site and upload it from your plugins panel. It that does not work, you need to check with the provider the error reason.
August 19, 2021 at 2:50 pm in reply to: Newsletter Plugin, when active, shows two updates in update core? #274526Stefano
KeymasterHi, which plugins? Probably our addons that, for the update notice, need Newsletter active.
Stefano
KeymasterYes, it’s possible, send me some details at stefano @ thenewsletterplugin . com
August 19, 2021 at 2:47 pm in reply to: Technical Question: Link to unsubscribe from single Newsletterlist #274522Stefano
KeymasterActually not, you should send the subscriber to the profile page to disable the lists he doesn’t want anymore.
Stefano
KeymasterHi, that flow is too bit articulate to implement with our addons, even if it could be possible.
Stefano
KeymasterHi I really don’t know what “Target map already exists” means, anyway subscribers or other data are not lost when you reinstall.
Stefano
KeymasterHi, I have not a version of divi here to test, maybe they have a problem with WP 5.8, have you check for an update of divi?
Stefano
KeymasterWith a specific layout or settings combination? We have not that problem in our test blogs.
Stefano
KeymasterIf possible use the designer with Automated, not the old mash theme.
Stefano
KeymasterIs out API addon installed?
Stefano
KeymasterYou need to delete the table accessing your database. See here:
https://www.thenewsletterplugin.com/documentation/developers/backup-recovery/
Stefano
KeymasterThe subscriber’s self-service panel can be accessed via a link available in the newsletters, there is not “form” that can be published in the site.
Stefano
KeymasterYes, configure them on security panel.
Stefano
KeymasterThere is an option “enabled” in the SMTP settings. If you use our smtp addon, just remove it.
Stefano
KeymasterOr they are blocked by your server (hotlink protection) or by the email client.
Stefano
KeymasterIs the sender set on Main setting is not respected or you have a plugin forcing it or the provider is forcing it to a different value.
Stefano
KeymasterNo, APIs do no manage the referrer. I’ll set it on our fixes list.
Stefano
KeymasterHi, with Automated addon you can send twice a day the latest published articles.
Stefano
KeymasterHi, you should define the extra profile 1 on form fields panel and then use the advanced import addon in update mode. You can just set in the file the email and the extra field.
Stefano
KeymasterNo, it’s not possible with the standard message, you can use the Autoresponder addon.
Stefano
KeymasterHi, should be fixed on the latest version.
Thank you.Stefano
KeymasterActually not, you should code a custom block able to extract the most read posts, which is not a default feature of WP, probably you have a custom theme or plugin tracking that.
Stefano
KeymasterThank you for reporting!
Stefano
KeymasterYou can have different welcome pages using the confirmation_url attribute:
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/Stefano
KeymasterThe extra fields, if you used them, are usually limited to 250 chars.
May 27, 2021 at 4:38 pm in reply to: Multisite: Newsletter installed in main site, register from subsites? #272087Stefano
KeymasterHi, we do not support multisite, even if the plugin, activated in a subsite, should working in that context.
Stefano
KeymasterHi, we need to see a newsletter example with the unsubscribe list. Can you add test @ thenewsletterplugin . com as test subscriber and send a test?
Stefano
KeymasterHi Marco, what do you mean? Newsletter is made to send an email to a list of subscribers.
Stefano
KeymasterHave you tried the minimal form?
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/Stefano
KeymasterHi, try to save the Newsletter main options and let me know if that solves the problem.
Thank you!
Stefano
KeymasterHi, out plugin is at version 7.0.9, which plugin are you using?
Stefano
KeymasterUsing offline ses you globally send emails from your blog with amazon, so even Newsletter will use automatically that service.
Our addon is a direct integration with amazon, adding the bounces and complaints checks.Note: since offline ses includes the amazon sdk, it could be in conflict with our addon which includes the amazon sdk as well. It strictly depends on how ossline ses is loading that component, we do our best to include it only when needed .
March 25, 2021 at 3:33 pm in reply to: How to create subcribtion forms to go to different lists #268882Stefano
KeymasterYou can use the lists attribute in the outer shortcode.
March 25, 2021 at 3:22 pm in reply to: Extended Composer Blocks – Can I add custom posts to Lasts Posts block? #268877Stefano
KeymasterHo, you need the CPTs block part of the extended composer blocks.
Stefano
KeymasterHi, the reports addon has many more details, but for delivery debugging you can enable the log level to debug on main settings.
Stefano
KeymasterNo, it’s not possible.
Stefano
KeymasterYou should ask your hosting provider which limits it applies.
Stefano
KeymasterYou should try to change the cron interval constant:
https://www.thenewsletterplugin.com/documentation/developers/dev-newsletter-constants/
Stefano
KeymasterYou should use the lists for that.
Stefano
KeymasterHi, the posts block just use the order in your blog, there is no way to have a different order, or you need to add as many blocks as the articles you want to include.
Stefano
KeymasterOf course there are many tags you can use: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
Stefano
KeymasterHi, we’re not able to reproduce that problem. are you using a multilanguage plugin?
Stefano
Keymasterwp smtp is ok, if you have spam problem, you should ask the smtp provider to check for it.
Stefano
Keymasteryou should play with CSS rules in your site or use the shotcodes to build a custom form:
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/
Stefano
KeymasterHi, you should use our filter to inject a per customer link with custom code:
https://www.thenewsletterplugin.com/documentation/developers/dev-newsletter-hooks/
Stefano
KeymasterHi, we’re not able to reproduce the problem, is it still present on latest version?
Stefano
KeymasterThe woocommerce addon for newsletter can track the purchases and list the customer to related lists.
Stefano
KeymasterYou can use widgets or our shortcodes.
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/Stefano
KeymasterHi, if you use our advanced import addon, logs panel under status, you can find the reason for errors. For example the field separator is a common import problem.
Stefano
KeymasterHi, probably it is an old newsletter which is not compatible with the composer.
Stefano
KeymasterHi, actually I don’t know what is happening. It sounds like a system is surfing the unsubscribe links or like, massively in all your emails.
Stefano
KeymasterHi, the message template is a pure HTML template configurable from the admin side, so you should be able to use one of those email themes.
Stefano
KeymasterHi, there is a problem in your site or theme, since the privacy field is required and focusable by default.
Stefano
KeymasterId mailkitchen provides and SMTP access you can send email with them adding to your blog an smpt plugin, for example.
Stefano
KeymasterHi, if you use a delivery system integrated with one of our addons, the bounce management is automatic. Otherwise you can try the bounce addon but is more complex to configure and not as reliable as other professional systems.
Stefano
KeymasterNo, we have not a integrated connection with ultimate membership. Of course if you use our WP Integration, all registered users can be accounted as subscribers.
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