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Hi, the autoresponder is not lmited to only one series. Please open a support ticket so we can setup a debug session. It sounds like an incompatibility with other plugin. Could it be you’re creating the autoresponder using the old theme system?
Hi, the form send the data to your homepage with parameter ?na=s. If the page just reload and you see that parameter there is a problem with a caching plugin or like.
About the confirmation URL, try to use a full URL instead of the relative one, but it should no be a problem.Hi, it’s the mail server refunsing to accept it. Unluckly even the mail validators and not uniform and that address can “pass” the validation when collected but not the validator of the mail service.
Hi, this is rather weird, probably there is another plugin injecting some kind of code in our pages… try to deactivate other plugin and check it again until you find, if possible, the one that is creating the issue.
Hi, you should run a query at the database level. Take a list not in use, suppose list number 3.
Run a query to add the list 3 to all *outlook.com addresses in your database:
update wp_newsletter set list_3=1 where email like ‘%@outlook.com’
you can run that query for other addresses, like outlook.fr and so on.
Then when you send a newsletter, you set the targeting to exclude everyone on list 3.
Hi, to have support for paid addons, please open a ticket in the support area. For this specific issue, it could be a problem of the theme and the javascript used. Try to set the addon to work with the alternative popup library and see if that changes things.
Hi, no, it is not correct and it is neither possible. When a newsletter is sent, the contacts are extracted always filtering by their status and it must be “confirmed”.
What sometime happens is this: the email is sent to A, A forward to B and B generate a bounce.
What you can try to do is to check the returned email and see if it contains the original message. Using the link to manage the profile, open the profile edit page and check which contact has originally received the email.
One case I saw, the original address was a mailing list forwarding the email to some other addresses (some of them were subscribers as well!).
Hi, the notice means you selected, on that newsletter targeting, to send the email to not confirmed subscribers, usually you want to send only to confirmed. That option is used to resend a request for activation to who never activated the subscription.
Hi, it’s not possible to selected a timeframe, all future events with the specified number limit are selected right now. A custom block could probably be coded by a coder (is pretty easy) state that the are ways to ask the Events Calendar plugin to filter by dates (otherwise the implementation can be a bit more complicated).
Mailserlite is a mail marketing platform, is not a delivery service, so we have not an addon for them. If they provide an SMTP interface (I don’t think, anyway), you can use an SMTP plugin to send via mailerlite the emails generated by Newsletter.
Hi, actually it’s not possible from the admin interface, you should work at database level, but it’s something more technical.
Yes it works this way: when in the template there is a block of posts (with its filters), the block can be configured to “stop” the newsletter generation is there are no new posts (after the last delivery date). So, if no other posts with tag “1000” are added, the generation should be skipped.
Just pay attention to the right configuration of the posts block. The “skip” options are available only when the block is used to create an Automated template.Hi, it’s a bug of the version 1.3.8: please save the Newsletter main options and then you should be able to update to version 1.3.9.
Thank you!
Hi, please check on the System panel the mean time to send a single email, could be the mail server is very slow. Could be the link to the stats are wrong, check the System/Status and in particular the “Send details” block of data.
Hi, it was a bug on version 1.3.8. Please update to version 1.3.9 (saving the main newsletter options refresh the version cache, if the 1.3.9 is not available).
Thank you!
Hi, please check if it is present on the admin menu of Newsletter under Subscribers/Advanced import.
Thank you, Stefano.
Hi, it’s not clear what is that snippet, we didn’t change our newsletter format, could you share a screenshot of that snippet?
Hi, as far as I know, is not possible, at least we do not provide a public version on packagist of that addon.
Hi, we do not store the contact on that service, we just use it to send emails, so only the number of email per month/day should apply. Not sure about that, you should ask them.
Hi, you should ask the theme authors, I don’t know how they integrated it. Probably they have a contact/subscription form that adds subscriber into the Newsletter plugin database.
Hi, from the error it seems the plugin is missing a lot of files, can you reinstall it or check if the wp-content/plugins/newsletter is present?
Could be the plugin folder has been renamed?Hi, if you have a license, please open a ticket so you’ll be addressed to the right support person.
If the job is a custom post type, you should used Automated and compse a newsletter with the CPT block, available with the extended composer blocks.Sorry, I said the wrong thing: the shortcode should be executed per subscriber, are the shortcodes enabled on Newsletter’s main settings? If so and still they’re not executed, it means they’re not registered in the admin context… they would work on a real delivery since the delivery is executed in the “scheduler” context, but the code sample is even more “secure”.
Hi, that behavior is correct, shortcodes are executed once not per subscriber. But with this little code sample, you can add a filter to get the code executed per subscriber:
https://github.com/TheNewsletterPlugin/newsletter-codesamples/blob/master/subscriber-coupon.php
Hi, the dedicated page for the Newsletter plugin, needs to have only the [newsletter] shortcode it is still not integrated with the form designer.
We should deal with that integration on the next release.Hi, if you have no errors in the diagnostic panel, it means emails are moved to the delivery service and there something happens.
See this article that explains how the delivery happens in WP.
https://www.satollo.net/how-email-delivery-works-in-wordpress-and-why-it-can-fail
Are you using an SMTP plugin or a delivery addon?Hi, the first line needs to be the labels to identify the columns when mapping the data, and it’s not imported.
Hi, the emails generated by a designed newsletter are all identical (apart from the personal link to unsubscribe), the plugin never translates or changes the content. I imagine this is happening elsewhere for example by the delivery system you’re using… really I don’t know. Can you share a couple of examples?
Could they have been translated by GMail (which sometimes offers that option?Hi, no we do have not a trial version, but we have a 30 days refund policy, no questions asked. There is even an offer running right now.
Hi, thank you for reporting, for sure it is an unwanted defect of the new design, probably we miss to include some style rules.
Hi, you can use the shortocdes to build a form directly inside a WP page, and all other elements ca be inserted directly with the WP editor (classic or Gutenberg). See the shortcodes documentation here:
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/Hi, you should open the “subscription form fields” panel and set which fields should be visible. Probably on your staging site, the configuration is different the on production.
Hi, all emails are basically delivered, since errors are returned with a special message to the email address used to send (or the one set as “return path” (on the Newsletter main settings, for example).
If you receive those messages, you can use our Bounce addon which is able to analyze them. But to have pro-level management of those “errors”, you should use a delivery service.Hi, the SMTP addon can be used to connect to any SMTP service, we do not provide a delivery service. Anyway, you can choose from a big number of services, starting from Amazon SES, Mailgun, Mailersend, Mailjet, Sendgrid, and so on. Every one of those services has usually a basic free plan and you can use them from your blog installing an SMTP plugin, like Fluent SMTP.
Hi, are they not showing on Apple Mail? If one client shows them, it means they’re correctly referred in the email body: probably the provider is blocking some clients. Try to send a test email using the “System/Delivery” test option and if one of the two included images is shown, it means the provider is blocking the loading of the other one (the one shown should be the one served from our servers).
Uhm, usually a cache plugin never blocks the wp-cron.php, so probably the provider has not added the cron call correctly.
Hi Ursula, that’s weird we never got problems with Amazon SES (we use it and configure it for many customers). Try to select a new region and ask them to get out of the sandbox for that region. Usually you can select the region you prefer, what do you mean they refused due to the “wrong region”?
Hi, if you try to send a test email from the System/Delivery page and no errors are shown but the email is not delivered almost surely it’s a problem with your hosting provider and you should contact them.
Let me know the test results, thank you.Thank you very much for sharing all those interesting ideas! We’ll try to include what’s possible in next versions.
Hi, you should code a custom block, duplicating the one provided and changing the layout. See how to code a block (it’s pretty easy) here: https://www.thenewsletterplugin.com/documentation/developers/dev-composer-blocks/
Hi, the opt-in mode is present in the subscribe/subscription configuration page (on Newsletter top menu, under List Building).
Hi, we support the direct connection to mailjet with our addon, probably you have the option with your provider to use directly mailjet. In this case, there is nothing the plugin should do, since the “switch” to mailjet is made by your provider.
You can send a test email from our System/Delivery page and verify it is delivered to your inbox. Usually, for example with Gmail, the email header report the delivery provider.If you send a test to test @ thenewsletterplugin . com I can check it.
Hi, the plugin feedzy-rss-feeds-pro is including the library guzzle which is even part of the amazon SDK we need to include to use amazon ses. We care to activate the library only when we need to use it, probably the feedzy-rss-feeds-pro plugin loads it every time and the two versions conflict.
Unfortunately, there is nothing that can be done that not to use one of the plugins.Hi, the plugin feedzy-rss-feeds-pro is including the library guzzle which is even part of the amazon SDK we need to include to use amazon ses. We care to activate the library only when we need to use it, probably the feedzy-rss-feeds-pro plugin loads it every time and the two versions conflict.
Unfortunately, there is nothing that can be done that not to use one of the plugins.Hi, the block is shown when data is submitted or directly in the browser email field? The problem is actually the validation of IDN domains: they’re valid but it’s required specific code to correctly manage them (and sometimes email services does not accept them).
Hi, thank you for sharing. There is an average speed on System pages (usually when one or more newsletters are going out to get an idea of how long it would take). Actually, we probably have not information on a specific newsletter, anyway I’ll check it.
Will be added on next release. If you want to manually run a query, just run:
update wp_newsletter set status=’C’ where status=’B’If you reimported them, they get a new ID, so the autoresponder, when it tries to send the email, won’t find the subscriber and skip it.
Hi, if you have a local development env. it depends on how you configured it. For example, XAMPP provides a mailing system. If you have a mail service with an SMTP, you can install an SMTP plugin to connect the site with that service.
There are so many ways to set up a dev. env. that is hard to answer… probably is simpler to get a cheap hosting with a real domain where everything is already working.Hi, we never tried that plugin and I suspect that is not possible. When getting a product by ID we simply ask WC to get it and we display what is returned: if nothing is shown it means WC is returning an empty content.
Uhm, you gave me the idea to simply add the option to select more than one column to that block, actually… should not be a problem. I’ll talk with devs.
Hi, have you created the template for your newsletter? There should be a posts block (at least one) configured to get the latest post (when used in the Automated context it has a few more options).
Hi, you’re missing all the newsletter plugin tables. Try to deactivate and reactivate it. If the tables are not created it means the database user set in your wp-config.php file has not the “create” permission.
Hi, no, we do not support background images. Usually set one via CSS is not enough, you need to use even a table with an old-style background attribute.
Hi, we count one open per subscriber or better, how many subscribers of the contacted ones opened the email.
The opening is tracked with an image and the client could load the amazon one and not ours, for example (different domains). We count as an opening even a click, of course.
Counting how many times an email is opened could have some interest, but…Hi, the language shown should be relative to the language of your profile as a subscriber: try to check if you have the English language set.
Hi, I’ve created a task for devs, thank you!
Possibly you can add a div with a class around the messages editing them on subscription, profile, and cancellation configuration pages.Hi, you need to activate the shortcodes on Newsletter’s main settings but pay attention that banners inserted via javascript and not pure images, won’t work on email clients.
Hi, the only solution that comes to my mind, not exactly knowing how the system is working, is to use the newsletter_message filter to change the content of the message when it is sent to each subscriber. See the developer section in the documentation area.
The filter is invoked with the message object and the subscriber object. The message can contain a placeholder that can be replaced in the filter implementation.
About the name of a subscriber, it can be referenced with the {name} tag.
Note: we’re talking about subscribers, not wp users.Hi, if you have a subscriber’s ID you can get the full object (matching the table fields wp_newsletter) using Newsletter::instance()- >get_user(subscriber id)
Hi, if you’re using the sendinblue mailing list, you probably do not need the Newsletter plugin, since you then should send emails directly from their console (even the welcome email). Our integration with sendinblue is only to send emails via their delivery service.
Hi, saving the Newsletter main settings, you should see an update notice for the Woocommerce Addon: the new block has an improved layout (spacing) and the control of the price font. Some elements are generated by wooc directly we’re looking at how to control them.
Hi, if you find out which device but particularly on which email client we can try to check the problem. Some old email clients do not use the responsive rules and try to fit a “large” email zooming out.
gmail when used to read emails from non-gmail accounts can ignore the responsive rules, for example.
The newsletter has been created with the composer?Note: using the free text block you need to set the colors of the link directly in the editor, since the global style are not always applied by email clients (for example by gmail when showing emails for a non-google account).
Hi, if you use a free text block, be sure to select the text and set the font using the top selectors. When it starts the editor does not apply correctly the styles.
If possible send a test to test@thenewsletterplugin.com so I can check the email source: every paragraph should have its own inline style.Hi, to use the SMTP you need an SMTP service. Your provider has this service if it provides event the mailboxes for your domain, or it can be bought from Mailgun, Mailjet, Sendgrid, and so on.
About the speed, probably even the SMTP service of your provider performs better than the “native” email capability provided with the simple hosting, you should just try.
To use an SMTP, install an SMTP plugin, like wp mail SMTP: it is more flexible than our SMTP addon, and ALL emails sent by your site are delivered via the configured SMTP.That is a problem. Reimport the same subscribers in update mode and set a new temporary list to them all so you can easily identify them.
Delete those subscribers using the Subscribers/Maintenance panel, filtering by the new temporary list.
Reimport with the correct list.Hi, the mobile device is an iphone? Can you send yourself a test from the System/Delivery panel of the Newsletter plugin and check if the images are shown?
Ciao, non è possibile che un sottoscrittore in stato “unsubscribed” riceva le email, il sistema di spedizione lo filtra in origine. Da cosa avete dedotto questo comportamento? E’ importante per noi capirlo per trovare eventuali problemi.
Hi, tracking is connected to the subscriber (by its id), so if you change the lists of that subscriber without deleting it, the tracing continues to work. Lists in the Newsletter plugin are not containers but are more like “options” of the subscribers.
The native ones can generate complex HTML, without online styles (Gutenberg has tons of styles for its native blocks). I think it would be an incredible effort and, the main problem is the maintenance. 🙁
Hi, Google does not allow anymore the use of POP3. You should use a dedicated mailbox provided by your provider and the best choice is to use a mailbox in the same domain as the sender address.
Hi, there is not placeholder for that field. Anyway, note that is an unreliable field: the city is computed from the IP address and mobile IP can result in a city hundreds of kilometers away from the subscriber.
We have an internal discussion about removing it. 🙂Actually not, we’re going to add this feature as part of the Forms Designer Addon. Instead of having a custom message per list (since a form can be connected to more lists), the message can be customized per subscriber flow.
Hi, the number reported in the lists management panel counts even the unsubscribed, unconfirmed, and so on, probably that list has only 2000+ subscribers which are confirmed.
Yes, the number reported should be more clear in the lists panel. Try to check the number on the “subscriber statistics” panel, so we can see if the problem is the subscribers’ status.Hi, thank you for reporting, it’s a bug. Please update the addon to version 1.2.2 (save the Newsletter General settings if you do not see the update notice).
If possible, for issues like that one, open a ticket so we can see it immediately and can solve the problem asap.
🙂Hi, we need some more details to try to help. How do you determine only 10% of the contacts are processed? When you prepare the email and set the filters, how many contacts are counted?
Hi, no the cron service is reserved for customers, anyway, you can use the corn from the panel of your provider, if available, or other corn services as well. Here you can fine some possible solutions: https://www.thenewsletterplugin.com/documentation/troubleshooting/newsletter-delivery-engine/
Yes, here there is the documentation on field names to collect even extra profile fields. Remember to reference the profile by number and to be sure the profile field is defined as “public” to be collected from a form.
https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/
Hi, it’s correct, unconfirmed is when a subscriber subscribes but does not complete the subscription activating it (when the double opt-in is active) while unsubscribed is when it asks to not receive newsletters anymore.
Both the unconfirmed and unsubscribed DO NOT receive the newsletter, there is a main filter to avoid that.
When someone clicks the unsubscribe link, it is directed to the dedicated newsletter page the one configured in the Newsletter main settings,a nd that page needs to contain only the [newsletter] shortcode otherwise the messages are not shown correctly.Hi, that is a problem with the German translation directly from translate.wordpress.org. Simply, enter the profile configuration panel of Newsletter and delete the double {profile_form} code you should see.
We have the Contact Form 7 addon to capture the form submission to register the data as subscribers. Or you can write a bit of code to use the CF7 hooks and get the data to be registered into the Newsletter plugin database.
Hi, check if the new addon version resolves the problem, please. To see it, save the Newsletter plugin main options and then you should have an update notice for our addon.
Thank you!
With the collaboration of another customer using the pro version of Events Calendar, we asked for support directly to Tribe to understand why the same code on the free version is ok and on the pro version it is not.
If you want to send a support request to solicit an answer, open a ticket so I can share it with you the support request to send.Hi, probably it’s a spam filter on that domain, you should ask them to check the spam folder to see if, at least, the email is received. If not, it is probably dropped. There is not much you can do if they have your domain or sending IP in their blacklist.
You can try to use an SMTP service if your provider gives you the mailboxes for your domain or a delivery service like SendGrid, Amazon SES, Mailgun, …
See more here: https://www.thenewsletterplugin.com/documentation/troubleshooting/Hi, no it is not possible right now, you should code a custom block: https://www.thenewsletterplugin.com/documentation/developers/dev-composer-blocks/
A note: it could be possible to use the Gutenberg technology and activate specific customized blocks yo build a newsletter (another known plugin seems to work this way ;-).
Hi, we evaluated it initially, but Gutenberg was continuously evolving and changing. Anyway, the real problem is this: blocks designed for web pages do not work on emails. Emails need a lot of tables the keep the formatting on every email client, so using Gutenberg means reprocessing all blocks to make the email-ready (if possible, I don’t know).
Not only: all the custom blocks from themes and plugins won’t work on email clients (structure, missing CSS, and so on)… it would be a disaster 🙂Hi, the default should not be that long, usually, 20 words are enough. Probably it is 200 characters, or we made a mistake setting the default values.
An email address can be part of multiple lists, so yes, it is possible. When someone registers with an already present email address, the profile is updated. Having different forms “connected” to different lists can be a way to proceed.
Of course, multiple subscription option must be enabled on the subscription configuration panel.Hi, every Automated channel has a button to see the list of sent newsletter and for each you have the stats panel as for regular emails.
With release 7.6.0 we addressed that problem and tried to “bypass” that false positive of mod_security.
I can confirm we’re already working on a total redesign of the admin side. I don’t know right now how much time we need to make the new design stable, but I hope in mo more than two months.
It is not “stored” the addons register themself to be used as mailer. Of course, only one is used by Newsletter.
If you want to enable just one, automatically, the best option is to keep only one active at time, using for example wp-cli to deactivate and activate the respective plugins.You can set the max speed on Newsletter main settings. It’s not possible to say the max speed you can reach, it depends on how much time is required to send a single email via PHP.
Hi, it’s the pro version of tribe calendar, we don’t know why it is happening. A few users opened a ticket with them, but no answers by now.
Hi, there is no way to control how gmail decides to classify emails. Probably removing the “bulk” from the header can help, but is a way to be classified as spam when many newsletters are sent.
Try to install our addon for office 365 which removes all the headers, maybe it helps.Hi, the page reloads with blank content could be due to the “mod_security” component of your hosting space, sometimes we experienced that. The mod_security blocks the saving believing that content is a hack attempt (of course it is not).
This week we release an update to try to address that problem.
A note: the mod_security does not block always the saving, it depends on the newsletter content, so that problem can appear randomly.Hi, the main plugin, Newsletter, freely available from wp.org, has no license bindings so you can get updated forever from wp.org when we publish them. Commercial addons can be updated for the time related to your license (we have yearly licenses and three years renewal licenses, right now – but it’s subject to change, of course).
All that is clearly stated on the pricing page where is even specified we do not apply for automatic recurring payments, but for any doubts, we are here to support before the purchase (and after, of course!).That is just a commercial choice: there are marketplaces where you get a license valid forever, there are companies that ask for recurring monthly payments, and so on. Maybe we can change in the future by offering a lifetime license, we’ve already discussed that.
Thank you, Stefano.Hi, those “report” is a diagnostic report, probably the data cannot be stored or has been deleted. Try to use the reset button to restore the dataset and then it should start to collect delivery stats once again.
Hi, I suppose you’re referring to the Automated addon. I can suggest opening a ticket if you’re using that addon.
Anyway the “posts block” has options to use all the articles it finds without filtering by date: it shows them when used in the Automated template configuration panel.There is not a specific backup option in the plugin (the dataset could be very very large and involves many tables). Here are some directions: https://www.thenewsletterplugin.com/documentation/developers/backup-recovery/
Hi, the integrations with wp registration and buddypress do not offer a way to add lists on the registration form, and even if those fields are added they won’t be processed.
Hi, the premium version is actually a set of plugins that add new functionalities, so you can activate them just in the subsites of interest.
Probably the provider is forcing it to a specific value OR you have an SMTP plugin changing it on outgoing emails. Newsletter always uses the one set inside the main settings or the one set on the single newsletter configuration.
Hi, thank you for reporting and for your willingness to fix the translations. They’re managed by the community at translate.wordpress.org, everyone can participate!
That is a problem harder to solve. DIVI registers those shortcodes only under some contexts. When the newsletter is generated, those shortcodes are not registered and WP is not able to clean them up.
If they are present in your excerpt, let me know, since we try to cleanup the excerpt of the “posts block” from those shortcodes (not always that works…).Hi, no, we do not change the link or the tracking code and they should work. Probably something else is changing the UTM: are you sure they come from links in newsletters? If someone uses your links adding UTM they can scramble your Analytics data, there is no way to protect yourself from those kinds of bad actions (no one can…).
If the provider has a copy of your site and database (usually they keep a copy for a while), you can ask them to get it and try to restore elsewhere the database.
The composer has not a “theme”, just some preset with some blocks and colors. Maybe you’re using the old themes?
Non è generalmente un problema di requisiti dell’hosting, ma del servizio di spedizione email. Se si usa direttamente quello di chi ospita il sito, va chiesto quali siano i limiti del servizio (normalmente una servizio base è incluso per le normali email inviate dal blog), ma se si devono spedire parecchie email conviene utilizzare un servizio esterno.
Hi, probably it is a layout problem when rendered on those devices. The background has been set for the whole newsletter?
Hi, that could be a block by Google on your domain or sending address, there no much you can do. Usually, the best solution is to move to an external mailing system, like an SMTP (your hosting provider probably provides even an SMTP server for the email address connected to your domain).
You can connect your blog to that SMTP service using, for example, wp mail smtp, a free plugin.Yes, with our wooCommerce addon: https://www.thenewsletterplugin.com/woocommerce
Abbiamo una integrazione con the events calendar e events manager che sono due plugin sia in versione free che pro. Per ognuno serve un addon in grado di estrarre gli eventi.
Hi,
that kind of alignment (CSS float) does not work on email clients (not in everyone at least) so it should not be used.Hi,
with “form=1” you’re calling a hand-coded form, other attributes are ignored. You need to add a hidden field:
Hi,
please check on Newsletter main settings if you enabled the plugin management even for the subscriber role.Are you using the wp-crontrol plugin? If nothing is reported, it could have been a temporary problem.
Please check even the “site health” panel of WP to see if it is reporting “late scheduled tasks”.I’ve received the test and the links are ok. They lead the subscriber to the /newsletter page on your site but apparently, that page does not contain the [newsletter] shortcode, so the messages are not shown.
Please check if that page is correctly configured, it should contain only the [newsletter] shortcode.Hi, those kinds of links must be generated “per subscriber” since they contain the subscriber’s token. What kind of link is received when you send the newsletter? Can you create a newsletter, and add test @ thenewsletterplugin . com as “test” subscriber and send a test to that address?
Hi, if you’re sure you lost them, you can restore the backup on a different database and copy only the tables wp_newsletter*. Before doing anything, check if in your current database, there are those tables and check if they’re empty or not.
I think it is more simple to set the opt in mode (see the subscription configuration) as “single opt” in so confirmation is immediate.
If you have a fatal error by WP, it is usually logged in the server error logs. WP usually sends an email to the admin address with the error details, but probably in your case is the email action triggering the fatal condition. Check the error logs (possibly ask the provider how to access them).
Hi, thank you for reporting. If possible open a request to that plugin support asking to inject their JS code only on their own admin pages.
Thank you!Hi, if you use the composer to create the automated template you can add, for example, an image as the top element. If you’re using an old theme for Automated, you should switch to the composer creating a new channel.
Hi,
here you can find some instructions: https://www.thenewsletterplugin.com/documentation/developers/backup-recovery/#deleting-newsletterHi, if you’re testing the template in Automated, links are not active since the template is not a real email. They work when a real newsletter is generated.
So, you can set the speed on the Newsletter plugin’s main setting to a value that is compatible with that limit.
Stefano.Hi, it is actually not possible with the standard block. It should be modified by changing the set of filters prepared for WP_Query which is the WP service to get the posts. The post_status filter should be changed to include “publish” and “private”.
Hi, the number of emails you can send in a day or per hour depends on your provider. You do not need to split the sending, just set the speed allowed by your provider in the Newsletter main settings and that speed will be respected.
Hi, your provider has the mod_security active blocking the saving of newsletters since they contain a full HTML page. Ask them to try to disable it at least for the admin side of WP.
Actually not, but when you send a newsletter you can set it to be sent to all subscriber in list A and all subscriber in list B.
You can use the tags: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
Since the subscribers are added “at the end” of the full subscribers’ database, they’ll receive the newsletter if the newsletter is still in “sending” status.
It’s correct, the notification of bounce and complaints is implemented only in our amazon addon and sending with the amazon API.
Puoi usare un plugin di SMTP e i parametri SMTP di Amazon. Amazon EC2 sono i loro server a pagamento, non c’entrano con il modo in cui si spedisce.
No, there are no settings on the Newsletter plugin. That is a bahavior of Apple, we cannot change or control it.
Hi, the account “Sieste” used to write this support request is not associated with a license. Probably it has been associated to another email address.
Can you write me privately at stefano [at] thenewsletterplugin.com so we can find out which is the correct account?
Thank you!Hi, images cannot be pasted into a newsletter (like when you send an email with your email client). The composer has a block to add an image that needs to be stored in your blog.
Hi, can you explain better point 1? The Newsletter plugin needs the media library of WP, what is happening in your installation? Is the media manager not appearing when you need to pen it from the composer to select an image?
Simple, move to the “lists” panel in our admin side and define the lists you want to be selectable during the subscription, or assigned automatically.
Simple, move to the “lists” panel in our admin side and define the lists you want to be selectable during the subscription, or assigned automatically.
Hi, try to change the configuration of the form in our main admin page Subscription/Subscription form fields.
But the widget could be part of the theme, in that case, it could not work and you should ask the theme developers.That is a provider block, ask it to remove the mod_security and white list the admin side of the blog.
Hi, get the addon from this site, account page, as a zip and upload it in your site adding a new plugin and selecting the upload method.
It’s google, the only thing you can do is to verify your provider configured the SPF record to allow your site server to send emails with your domain. This is usually the main problem.
Check if you have a plugin to decorate the standard wordpress emails (like the password recovery, new users and so on).
That error means the provider does not allow the connection to the pop3 service, you should ask them to unlock that connection.
Everything can be translated from the admin panels, see the subscription and subscription form fields panel.
Get the addons from your account page on this site. Download the ZIP file for the selected addon, and upload it from your blog plugins panel.
If you imported the password as extra field, why not use the {profile_1} tag, assumed the password has been assigned to the profile number 1?
How, can you share what is reported in the logs that give evidence of the undelivered emails? Just to understand if it’s an SMTP limit, for example.
The autoresponder addon can be used to create an email series (possibly with only one email) and configured to send the first email just after the subscription.
Hi, the limit is dictated by your server and mail delivery service. As an example, I manage a customer site with 300.000 subscribers and there is a weekly newsletter sent via Amazon SES.
Hi, the “footer” block has the ubsubscription link (actually a tag that is replaced with the correct URL different to each subscriber). Where are you seeing only the blog URL?
The archive addon does not support list filtering since a newsletter is not associated with a list, but can contain many list-related filters.
You can install an SMTP plugin, connect it to mailgun and all emails go through it, even the one by Newsletter. In that case, do not activate the SMTP option/addon of Newsletter or the Mailgun addon.
When you import you can assign the list in the mapping panel, the list cannot be specific on the CSV.
