[Stefano]

Hi, it seems not related to the TLS protocol, but something else. Where that message is shown?

[Stefano]

Yhe message means the mailing system cannot deliver the message, probably because the destination is wrong (email address does not exist, the domain is wrong, and so on). The involved subscriber can be identified in this case by the id 8683. Usually those message should return the original message as attachment where the subscriber email is reported.

[Stefano]

Hi, we need some more information to understand the problem. Are you sending with our amazon ses addon? Or have you connected the blog with an SMTP plugin?

[Stefano]

Hi, on the Subscribers/Profile page panel you can configure how the profile editing form is shown.

S.

[Stefano]

Hi, when that happens is not a problem with the plugin, but another plugin injecting code in our pages (when it shouldn’t). Sometimes even a theme does that.

If possible try to deactivate temporary other plugin to see if you can identify the one creating problems.

[Stefano]

Hi, recently that seems connected to “addressive” spam checkers and email scanners. If look at the details of that subscriber, on its log panel you can find the IP address from which the unsubscription has been started. Could you report it so we can check on Maxmind?

An help to avoid this problem is to enable the double steps unsubscription, those spam scanners usually do not go so deep in surfing the blog links.

We’re studying a solution to block those scanners but they simulate perfectly a regular browser, of course they don’t want to be blocked.

[Stefano]

Hi, your site is converting the pages to the AMP format, and the form is not converted in the right way to be compatible with AMP. I don’t know of possible solutions right now.

[Stefano]

Not, is not possible.
(the number of posts is determined by the posts block – one or more – so that information is not available on other blocks)

[Stefano]

The cheapest one is amazon ses, but it is a bit tricky to configure (and to be approved). Sendgrid id widely used by our customers.

[Stefano]

You can use the last activity “filter” on the maintenance panel to delete subscribers who didn’t interact for a specific period of time. We have not a filter based on the last not opened emails.
The cited filter is already part of the free plugin.

[Stefano]

You can change one subscriber a time, or work directly at the database level. There is no way from the admin side to “select” 200 subscribers.

[Stefano]

Hi, could you share the site where there is the subscription form? The submitting… word is not part of our plugin, maybe there is a custom form.

[Stefano]

Hi, there was no changes on Newsletter, I can suggest to force the double step unsubscribe. What’s happening, 99%, is a spam scanner following the unsubscribe links.
Go to the details of a test subscriber, select the logs panel: you should see recorded the unsubscribe with an IP address: we can check the source of this IP address to get some info.

[Stefano]

Hi, but how you identify those subscribers?

[Stefano]

Hi, it has been fixed on version 8.1.1.

Thank you, Stefano.

[Stefano]

Hi, please check if you created the Automated channel with the top button on the channel list or the “create channel with obsolete theme”, which is there just for compatibility with old installations.

I kindly ask to open a ticket from your account page in this site so a technician can help.

Tnx.

[Stefano]

Hi, the best way to migrate is to dump the wp_newsletter_emails table and restore it on the new site. This way you preserve all your newsletters and templates.
More, it would be recommended to dump all the wp_newsletter* tables and restore them on the new site.

[Stefano]

Hi, the problem is not completely clear. Your provider is limiting the sending “speed” to 100 emails per day? You should consider to use an SMTP service with a free plan with higher limits, look at mailjet, sendgrid, mailgun, elasticemail, sparkpost for the one that offer a free plan. They’ll give you the SMTP parameters that can be used with an SMTP plugin.

[Stefano]

Hi, you can grant general access to the plugin from the plugin’s main settings. Some panels are anyway reserved to the administrator role.

[Stefano]

Hi, the resubscription doesn’t have a specific email, nothing is sent if the subscriber reactivates the subscription after unsubscribing. The text message, instead, is configurable always in the same panel.
We don’t suggest sending a good bye email, it is no longer considered a good practice, specially starting from 2024 with the new Google and Yahoo rules.

Happy new year (a bit late) to you!

[Stefano]

Hi, the HTML code you reported is not from our plugin, the ml-embedded and the data-form are not something we use.

When you add a widget, you should find two specific widgets by the Newsletter plugin (the standard one and the minimal one).

With the new WP widget system, you can even add a “shortcode widget”, if available in your installation, and use the Newsletter shortcodes like [newsletter_form] and its variants:

https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/

About the importing, I can suggest to try to use the copy and paste with a small sample: then you should select the field separator and then mapping your CSV data to the subscriber data on the import configuration panels.

If you have a specific issue and/or you can share a screenshot, I can be of more help.

[Stefano]

Hi, it seems you’re using the old theme system of Automated, I can suggest moving to the new one where the template is created with the composer.

Anyway, I’ve forwarded the problem to our devs to check.

[Stefano]

Hi, please, try to get the zip package of automated from your account page and install directly the zip adding a new plugin and uploading it from the WP admin side.
If that works it could be a connection problem between your blog and our download service.
Kindly, open a support ticket from your account page so a technician can look at the issue and help to solve the problem.
Tnx.

[Stefano]

Hi, the form shortcode should include automatically the current language and it should be stored in the subscriber profile. That language is then used to show the messages.

Could you kindly check if the subscribers registered, for example, by the german form have the german set as language?

The opt-in is global: try to save the subscription setting for every language, even if the opt-in option is not shown: could be there is a stale configuration saved on the per language setting.

[Stefano]

Hi, usually this is a problem with the javascript “select 2” library. It happens when another plugin, or the theme, injects its code into our admin pages.

Please contact me at stefano [at] thenewsletterplugin [dot] com so I can try to setup a debug session to find out more.

[Stefano]

No, we’re not aware of secure methods to block them. We already have in the code some filters to block the known bot, but most of the time they load the content using “user agents” that cannot be distinguished from standard browsers.

Event the IP addresses are not easy to identify.

[Stefano]

Hi, the best way to get this kind of content inside a newsletter is to create a custom block that randomly extracts your listing. You can start from the posts block and just change the posts extraction, inheriting all the posts block settings and layouts:

https://www.thenewsletterplugin.com/documentation/developers/dev-composer-blocks/

[Stefano]

Hi, templates are manageable from the Newsletters panel, on top there is a menu entry to access the template list.

The deletion of the plugin does not delete your data, config or templates: this behavior is too dangerous, generally. It’s a design choice, otherwise an unwanted deletion can destroy precious data (newsletters, subscribers, and so one, it’s not only a set of configurations that risk to get lost).

About the tables, if you need to manage them directly they are all the ones starting with wp_newsletter*.

[Stefano]

Ok, thank you for reporting! Probably the HTML widget does not executes shortcodes (or it was executing them only with Elementor Pro installed).

[Stefano]

Hi, which version of the Autoresponder addon are you using? Is it updated to the latest version?
Could you kindly open a ticket to pour support staff (from your account page) so a tech. can check the problem?

[Stefano]

Hi, 0/0 means the filters set on that newsletter do not extract any subscriber: could you kindly review them?

[Stefano]

Hi, could you kindly share a screenshot to better understand what’s happening?

[Stefano]

Hi, try to go to “System/Logs” and check for a “store…txt” file. If not present, set on Newsletter’s main settings the log level to info or error and save again: the log file should be generated with some details.

[Stefano]

Hi, could you forward to test@thenewsletterplugin.com a not-working newsletter? The link in the welcome email and the link on newsletter, for the same subscriber, should be identical.

[Stefano]

Hi, it’s not clear which code you pasted. The html code of a subscription form?

[Stefano]

It could be a cache problem, try to deactivate the cache for the Newsletter’s dedicated page.

[Stefano]

Hi, that is probably a limit due to the single email processing and network timing, there is not much you can probably do. Are you using a plugin to connect to Amazon SES? You should even pay attention to the per second limit of amazon ses.

[Stefano]

Hi, you’re doing the right thing… have you a multilanguage blog? With WPML or Polylang?

[Stefano]

Hi, I’m not sure I understood the problem, but when you’re on the page with the newsletters list, on top of the page you can see another entry to access the template list where templates can be created and modified.
Is that page you’re looking for?

[Stefano]

Hi, thank you for reporting us that problem. It could be a bug, tomorrow I’ll ask the devs to check. Probably that new welcome email is blocked if you set to not send the standard welcome message, the configuration should be revised to avoid this double setting.

[Stefano]

Hi, if you have the contacts on brevo you need to export them and import into the Newsletter plugin. To import, install the free Import addon.

[Stefano]

When you add a link, for example with a button, you can use the #xxx as the URL. To create the anchored point, you can add an html with just a div with the correct id for example.

[Stefano]

Hi, support for the Autoresponder addon is provided via our ticketing system. You can find it on your account page. Tnx.

[Stefano]

Hi, are you talking about custom fields? Could you check if the problem persists and you have the latest Newsletter version? 8.0.6
Thanks.

[Stefano]

Usually that is a block at network level. I can suggest to get the addon package directly from your account page on this site and then upload it using the “add new plugin” in your site. That procedure will update the addon.

[Stefano]

Hi, please update to version 8.0.6 it was a bug of the antibot.

[Stefano]

Hi, a blank page from the server is usually a fatal error: you should check the error logs of the server (ask the provider) for some fatal error: there we can find an explanation.

Please, run a test from the System/Deliery panel: the fatal error could be a problem in your mailing system.

[Stefano]

Hi, you can install the import addon and you can upload and map your csv.

[Stefano]

Hi, the plugin can work only when installed in the newsletter subfolder of the wp-content/plugins. It’s not clear what the programmer did, but the plugin is not a standalone software that can be installed in a custom folder.

[Stefano]

Uhm, it seems the addon is not able to extract the correct fields from the Gravity form. The addon is part of the professional suite: please open a ticket so the support staff can help with this problem.

Thank you!

[Stefano]

Could you share your site address so we can make some tests?

[Stefano]

Ok, I start suspecting you have a cache plugin that is serving the page ignoring the URL has some parameters. Can you check for it?

[Stefano]

Hi, please check if the page is containing exactly the [newsletter] shortcode and not the [newsletter_form] shortcode.

Looking at your URL, the page should show the request to confirm the subscription. That message is the one configured on Subscribers/Unsubscribe panel: what’s in that configuration?

Tnx.

[Stefano]

Hi, when it reports the subscriber is no longer there it means it has already unsubscribed. If you see the subscription form, probably your dedicated page for the Newsletter plugin (see the main settings) does not contain the [newsletter] shortcode but something else, maybe the [newsletter_form] shortcode.

[Stefano]

Hi, check if the lists are cofigured to be preset in the lists management panel. Forms cannot set private lists.

[Stefano]

Hi, if you add a footer to your newsletter the subscriber can unsubscribe. Then you can regularly delete the unsubscribe contacts, there are no other options right now.

[Stefano]

If you set the newsletter as “private”, the link works only if it is associated with a valid subscriber (every subscriber receives inside the email a personal link to view the newsletter online).

[Stefano]

So, try to save the form options, probably there is a stale configuration. Anyway I added a check on our code, so next version should not show that warning.
Probably your blog has the WP_DEBUG constant defined to true on wp-config.php and is showing all the PHP warnings.

[Stefano]

Check if the shortcode used to reate the form is referencing a list number no more active or try to save the form option on the Subscription/Form panel.

[Stefano]

Hi, send him to the profile url where he can select the list he wants to be part of OR unsubscribe directly from that page.

[Stefano]

Hi, have you installed the Addons Manager (see the download link on your profile page on this site). Once installed you can install every addon directly from your blog.

[Stefano]

A note: we do not provide a delivery service, the plugin sends the emails using the WP mailing functionality which, in turn, uses your provider hosting services.

[Stefano]

Hi, it’s your provider blocking the email functionality of the server. You should ask them the reason.

[Stefano]

Create a newsletter and set it to be sent to not confirmed. In that newsletter you need to add a button with link {subscription_confirm_url} (it’s a placeholder) so that button, once clicked, will confirm the specific subscriber.

[Stefano]

Yes, it’s correct, the import just updates the database. You can import on a specific list and then create an email to send a welcome message or a request for confirmation.

[Stefano]

Argh, the packaging procedure missed to include the icons! Give me a few days to release the correct package.. sorry.

[Stefano]

After approval you should retrieve the subscriber ($subscriber = Newsletter::instance()->get_user_by_wp_user_id(…)) and than change and save the subscriber:
$subscriber->list_4 = ‘1’;
Newsletter::instance()->save_user($subscriber).

[Stefano]

Hi, that error is generated by WP when it tries to update a table. It happens because you are using an old WP version with PHP 8.1. This version triggers exceptions on database errors that are not managed by your WP version.
Consider to downgrade the PHP version to 7.x since those fatal errors can be generated by other plugins and WP itself on update.

[Stefano]

Hi, you should check the delivery speed set on “main settings” and then the System/Scheduler panel to see if your WP scheduler is working correctly.

[Stefano]

Hi, please check on lists management panel if that list is set as “preset”, probably that is the problem.

[Stefano]

Are you using WP Mail SMTP Pro with the link tracking active? If so, disable the links tracking, that plugin change the encoding to the wrong one when tracking is on.

[Stefano]

Hi, the subject encoding is made by the phpmailer library included in WP. Are you using an SMTP plugin?

[Stefano]

Hi, is the lists section on the form configuration panel? If you enter the lists panel, you should able to define one or more lists.

[Stefano]

Hi, the {post_title} works only with the automated addon, for regular newsletters it is not active.

[Stefano]

You can import a list of bounced addresses using the import addon. Or, as you saw, using the mailgun addon, the bounces are managed automatically.

[Stefano]

Hi, all data is stored in the WP database, there is nothing in the files.

[Stefano]

Probably the process is stopped by your provider or the database reaches the max number of queries allowed. Ask your provider if there are error logs to check.

[Stefano]

It’s not clear what is the problem, if you share a screenshot or a detailed description of what is broken we can help.

Tnx.

[Stefano]

Salve, le icone nel blocco social sono state aggiornate forse usate un tema vecchio?

[Stefano]

You can import them in a list as unconfirmed and send a newsletter to not confirmed (see the newsletter targeting filters) with inside a link to confirm (you can use a button with link
{subscription_confirm_url}
that is then replaced with a real link specific for each subscriber. Who remain unconfirmed simply won’t receive emaila in the future (you can delete them).

Or simply import them as confirmed and send a newsletter where it’s clear why they receive that newsletter and if they want to opt-out they can use the link in the email footer… you probably lost fewer subscribers this way.

[Stefano]

Hi, do you mean the welcome email or a newsletter sent to three lists? A newsletter addressed to three list is sent only one time if a subscriber is connected to all the lists (the subscriber is unique).

[Stefano]

just to know: Does your WP has the WP_DEBUG set to true? You can check it on your wp-config.php file or in the Tools/Site health panel (should be reported as a warning since it is not recommended on production sites).

[Stefano]

Hi, please upgrade to version 7.9.7, the problem should have been solved.

[Stefano]

Hi, we’re releasing a fix, it’s a problem with deactivated lists. Just save the form configuration on the Subscription/Form panel.

[Stefano]

Hi, enter the Subscription/Form configuration and save: is seems due to a stale lists setting.

[Stefano]

Hi, the reply-to is not involved in the bounce management. The return path address is used to notify where the bounces should be reported. Anyway, the server mail system can change it to something else. It can just be set to the same value as the sender.

[Stefano]

Ni, it’s not possible but you can try to use pure HTML mixed with the shortcodes. Probably it works just by adding a “select” with the name “nl[]” and for each option the value set to the number list and the option text as the list name (of course what matters is just the list number).

[Stefano]

Hi, on which log files? Are the ones stored under wp-content/logs/newsletter?
Those files can be deleted from our System/Logs panel, but if the logging level is set to none on the main Newsletter settings only fatal error should be logged.

[Stefano]

Hi, the addon has some options to change the checkbox position, have you tried them? Could be the form is created in a different way by your plugin, but we have no control on it, we can just “inject” on a few places triggered by WC.

[Stefano]

The speed is kept at the value you sent and newsletters are sent in sequence, one after the other.

[Stefano]

Hi, if you set the newsletter as private it should not show in the archive.

[Stefano]

Hi, we contacted the authors to get some information since I was not able to find tech details on their site.

[Stefano]

Hi, you can create a template from a newsletter using the new button on the newsletter lists, and there is even a new panel where you can manage and create templates (on top of the newsletter list panel).

[Stefano]

You can send a test directly from the composers, using the test button and selecting to send to test subscribers.

[Stefano]

The correct way is to duplicate it. And yes, to send it you should enter the edit and then the targetin panel.

[Stefano]

Hi, if you delete them, your subscriber won’t be able to see them in the email. But note that most of the pictures are processed by Newsletter and the resized version stored on wp-content/uploads/newsletter, so if you don’t delete that folder they continue ti be visible in sent emails.

[Stefano]

Hi, if blocks are set to use the default font (or empty size/color/weight), they’ll be updated, but if blocks are already configured, they keep the original values.

[Stefano]

Hi, it means the maintenance plugin is not executing the shortcodes. But probably even the subscription process will be blocked…

[Stefano]

Hi, you can install an SMTP pugin, like fluent SMTP, or use our free SMTP addon (you can get it from your account page in this site or if you installed our addons manager, you can activate it directly from the addons page in the Newsletter plugin admin panel).

Our addon is just for the Newsletter plugin, it does not send all WP emails via the configured SMTP.

[Stefano]

Have you defined some lists as “public” and set, on subscription form configuration” which ones should be shown?

[Stefano]

Hi links are changed to be tracked, and if clicked they bring to the final correct URL. If this is not happening, probably you have a cache which is removing the URL parameters. What URL do you see when you click a link?

[Stefano]

Hi, the blocks preheader and footer already add a link to the online version (actually they add a link with a tag, {email_url}).

[Stefano]

Hi, all packages are available on your account page:

https://www.thenewsletterplugin.com/account

there you have the active and expired licenses. License has not “levels”, every addon can be download if it is active.

Looking at the account you’re using for this forum, the license has been expired on oactober, 2022.

[Stefano]

Yes, the bounce addon is a premium feature.

[Stefano]

Il plugin è stato disattivato e poi riattivato in modo che il database si aggiorni?

[Stefano]

Hi, you have a third-party plugin injecting its code into our page, this is 99.9% the reason. Try to check which plugin you recently installed, sometimes the theme itself creates those kind of problems.

[Stefano]

Which link is not working? The “view details”? If so it’s ok, since the addons are not hosted by WP.org. If you need to check the packages before installing them, please get them from your account page on this site.

[Stefano]

Hi, try the placeholder {date_Y}

[Stefano]

You can enable the notificaiton on the “subscription” configuration panel.

[Stefano]

Actaully not, it is not possible.

[Stefano]

Hi, the page not found could be related to the dedicated page not correctly configured. But before check that, link below, are you verifying those link from a test newsletter? A test newsletter couldn’t have an associated subscriber and to they won’t work.

https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/#dedicated-page

[Stefano]

Hi, the “method not allowed” does not seem a response from our server, but something limited in the way your blog can connect to our server (maybe something set by your provider?).
Everyday we have hundreds of automated downloads, so it is not a general problem.

You can download the addons from your account page on this site if the automatic update is not working.

The problem is limited to only two addons and other are working? Since they’re premium addon, could you kindly open a ticket?

[Stefano]

On this page https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/ there are some tips on how to change the form style or to code a form from scratch.

[Stefano]

Hi, there was a problem, that should have already been solved.

[Stefano]

Hi, I don’t know why this is happening, maybe another plugin changing something in our admin pages?

[Stefano]

Hi, thank you for your report, the problem should be addressed on version 7.9 (it will be released this week).

[Stefano]

Ciao, il messaggio arriva completamente distrutto. Il contenuto non è quello che usiamo come test, quindi da qualche parte viene modificato.

La prima cosa da verificare è se ci sono plugin installati che possono cambiare il contenuto delle email, se il problema non si verifica nel blog, allora è nel sistema di spedizione del provider.

Sembra che, del contenuto di test, venga estratta (malamente) la parte testuale e poi inviata quella con qualche “paragrafo” aggiunto alla bene e meglio.

Nel pannello System/Delivery sono elencati i filtri che sono “attaccati” alla spedizione di mail di WP, è il punto di partenza: puoi verificare cosa è trovi?

[Stefano]

It’s actually not possible since a newsletter is a full HTML page, cannot be embedded in a regular page. The only possibility is to user an iframe (but typically it is not so easy to make it responsive.

[Stefano]

Hi, if you are logged in when looking at the content, it could be displayed, since you’re a user hence considered “registered”, try to open the content with a private browser window.
You should even check if there is a cache active which is serving the full content previously cached.

[Stefano]

Hi, the error message is about the template test, but it does not affect the emails’ content (thank you for reporting, I’ll look at it asap).
About the text part only, try to send a test form System/Delivery panel, possible send a test to me at

test at thenewsletterplugin com

Are you using an SMTP plugin or like?

[Stefano]

Hi, is list 2 defined with a list name?

[Stefano]

Hi, in your code it is clearly trying to save data for the list number 100 and that is only possible if the max number of lists has been customized. Check your wp-config.php. If you can’t find the define that changes the number of lists, you should check the functions.php of your theme, which is activated before all plugins.

Newsletter creates 40 lists on installation.

[Stefano]

Hi, looking at the error, the man number of lists has been changed with a define in your wp-config.php to raise the number to 100, but the plugin needs to be deactivated and reactivate to update the database.

[Stefano]

Yes, you can enable it on our subscription configuration panel.

[Stefano]

Hi, which version of the newsletter reports addon are you running? Can you update to the latest version?

[Stefano]

Hi, you can see all the contact in the subscribers management panel, filtering by status, or just export all them, open in Excel and filter the status column. P are the complained, U the subscribed.

[Stefano]

Hi, check the email address where you should have received out notification, probably you’re logging in with the wrong address.
Anyway you can contact me at stefano at thenewsletterplugin dot com.

[Stefano]

Probably another plugin is injecting javascript code in that page, making the “select 2” component not working. Usually this is what is happening when that selection does not work.
Find which plugin is not that easy without trying to deactivate the one by one.

[Stefano]

List are “fixed”, you should simply empty the name.

[Stefano]

Those headers are added by default (if not disabled), but not always Google shows the unsubscribe “button”.

[Stefano]

Hi, that is a shortcode, it should work online, not while editing since it is replaced with different content during the subscription step and cancellation steps.

[Stefano]

Yes, see the {date} placeholder on this documentation page: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/

[Stefano]

Hi, those headers are not valid for authentication. You should use a basic auth header (https://en.wikipedia.org/wiki/Basic_access_authentication) or just use the client and secret as query string parameters (easy way).

The API key should’ve generated from the API addon admin panel.

https://www.thenewsletterplugin.com/documentation/developers/newsletter-api-2-authentication/

[Stefano]

Hi, thank you for reporting. Translations of the free Newsletter plugin, are managed on translate.wordpress.org by the community, I check if I can submit your correction.

[Stefano]

Hi, the welcome email is sent only on confirmation. Are ALL welcome emails sent immediately or only when you test it? A possible problem could be antivirus softwares activating the link inside the activation email.

[Stefano]

Hi, all older versions are available on WP.org, on the plugin page (select the advanced view from the right side menu).

[Stefano]

Hi, it can be triggered via HTTP, not problems usually, just set the corn call to https://yoursite.com/wp-cron.php.

Here we collected some tips: https://www.thenewsletterplugin.com/documentation/troubleshooting/newsletter-delivery-engine/

[Stefano]

Hi, on our “System” panel there should be some information about the “scheduler” and the “delivery” process, can you check for them?
To which value is set the delivery speed on main Newsletter settings?

[Stefano]

Ok! 🙂

[Stefano]

Hi you probably have an object cache plugin which is not refreshing the cache options. Try to deactivate the newsletter plugin removing the folder an purge the object cache. Then reinstall the plugin.

[Stefano]

Hi, the custom email is set on Newsletter main settings and/or on the single newsletter? I’m trying to understand which config. is not pick up, it seems a bug.

[Stefano]

Uhm, another check: newsletters can have custom email and name for the sender, could be your newsletters have that option active?

[Stefano]

Hi, you mentioned an SMTP provider, are you using a plugin to connect the blog to the SMTP? When sending in “test mode”, do you mean sending a test from the System panels?

[Stefano]

Ciao, mi scuso per il ritardo ma la richiesta era finita in spam. Prova ad aggiornare anche l’addon delle API all’ultima versione, se l’errore persiste, bisogna trovare il dettaglio dell’error 500 negli error logs del server per capirne l’origine.

Grazie.

[Stefano]

Hi, it should be fixed on latest version.
Thank you for reporting!

[Stefano]

Hi, the welcome email can be disabled (see subscription/messages panel). About the last email, I don’t know how it is generated, could you check who sends it?

[Stefano]

Hi, check if you have version 7.8.7: it should not present that problem.

[Stefano]

Hi, I can see it on thunderbird and gmail and outlook mobile. But I’m looking at a forwarded email, can you send a real test from your site to our address. You should even send a test (to us and yourself) from the System/Delivery panel.

Thank you!

[Stefano]

Hi, we’re looking at it, just a question: what’s broken is the full report produced by the Reports Addon? Is so, which version are you running of that addon?

When the page shows ugly, what about if you try a forced reload using, for example CTRL-R or CTRL-F5?

[Stefano]

Hi it should be fixed on the latest versions.

[Stefano]

Hi, thank you for reporting, I’ve forwarded the bug to our devs.

[Stefano]

Hi, please send a test email to test @ thenewsletterplugin.com so I can check how the header is added.
Thank you.

[Stefano]

Hi, the problem should be fixed on the latest addon version. Save the Newsletter main options to reset the version cache if you don’t see the update notice.

[Stefano]

Hi, thank you for reporting, devs are already checking it.

[Stefano]

Ok, disable the tracking of that plugin, when enable they, we don’t know why, change the encoding declared messing up the messages.

[Stefano]

Hi, are you using an SMTP plugin? WP SMTP Pro?

[Stefano]

Hi, which version of the amazon ses addon are you running? It sounds like it is a very old version since that code dependency has been removed time ago.

Thank you, Stefano.

[Stefano]

Hi, please, try to save the Subscription/Custom fields options panel, and le me know if the error is still present.

[Stefano]

Hi, try to go to Subscription/Custom Fields and save the options in that panel, even if empty.
Meanwhile we check why it is happening, since that value should be initialized.
You should even check if your site is in debug mode looking into the file wp-config.php for a define(‘WP_DDBUG’, true) and set it to false, otherwise warnings are exposed to users.

[Stefano]

Can you find the full error report in your error logs? This way we can identify the source of the error.

[Stefano]

Hi, if the error is in your custom code, check if you have an “include” for NewsletterControls and change it to “include_once”, probably this is the problem.

[Stefano]

Hi, no, that is not possible.

[Stefano]

Hi, you’re right, we’re fixing it right now.

[Stefano]

Hi, the newsletter page should already be there, but if not, just go to the main setting of the plugin and where you can set wat page to use as dedicated page, you have a button to create one.
Of course you can create the page yourself, is just a regular WP page, where in the content you should add just [newsletter].

[Stefano]

Thank you very much, I’ll add the fix today on version 7.8.4.

[Stefano]

Hi, save the Newsletter main options and check if there is a notice to update the API Addon to version 2.3.0 which addresses the problem.

[Stefano]

Hi, it is a regular WP page you should see it listed on the “Pages” panel. You can change the title and the URLs. Be only sure to keep as content the [newsletter] shortcode.

[Stefano]

Hi, thank you for reporting the problem, I’ve forwarded it to our devs. Anyway, the plugin is preconfigured, even if the wizard does not work, you can use it and navigate the settings panel for specific options.

[Stefano]

Hi, addons continue to work, the expired license does not block them. Of course compatibility problems (wth WP, Newsletter new versions and so on) could appear in the future.

About mail delivery, that is strictly part of the core, it does not depend on addons or licenses.

[Stefano]

Hi, is that a newsletter based on theold theme system? If so, we’re aware of a bug and the fix is ready, it will be released in a few hours.

[Stefano]

Hi, if you’re a customer you should submit a ticket so the right person takes care of it. Thank you.

[Stefano]

Hi, could you send a test to test @ thenewsletterplugin . com or share a screenshot?

[Stefano]

Hi, you can use the CSS adding some rules to your theme’s CSS or in the main settings panel:

https://www.thenewsletterplugin.com/documentation/subscription/subscription-forms-style/

[Stefano]

Hi, the import uses a generic wp-provided function to validate, formally, an email. Email with non existent TLDs cannot be recognized since the validator has not a list of valid TLDs.

[Stefano]

Hi, that is the standard HTML 5 validator, for a more strict validation you should add some javascript. You could add to the field a pattern, to validate the input with a regular expression:

https://developer.mozilla.org/en-US/docs/Web/HTML/Element/input#pattern

Anyway, remember that subscribers usually do not enter a wrong email address, it should not be a real problem.

The read problem is when the mistype the address, for example something @ gnail.com or something @ gamil.com… 🙂

[Stefano]

Gender and crountry should be available in the fields mapping on the second step of the import procedure.

[Stefano]

Hi, the plugin could stop the sending batch prematurely (but without loosing any contact) is there are timeout problems.
You can enebale the logging from the main settings panel. Setting the level to “debug” the logger writes tons of information about the delivery process.

[Stefano]

Hi, the only way is to change it at database level. You can even try to change, into the database, the newsletter status from sent to paused, change it from the editor and ten set it to sent once again.

[Stefano]

Hi, the plugin does not check the content of the email, so it’s probably the provider filtering it. Even wp mail smtp, I believe, ignore the content.

The plugin does not provide a forward functionality, but why you copied an email from Gmail into Newsletter? To create a newsletter? Gmail changes deeply the email content to be correctly (and safely) displayed in a browser, hence the content is not good to create a newsletter.

[Stefano]

Hi, could you kindly submit the request in English? Thank you.

[Stefano]

Hi, the plugin sends an email only to the address input in the form, you should check if the theme is setting as BCC someone else, for sure the plugin do not send the confirmation/welcome email to other addresses.

If you can look at the email received by the author of the listing you should able to see if he receive it as BCC or as the main recipient of the message.

[Stefano]

Hi, try to send yourself a test from the System/Delivery page. Do you see one of the two picture included in the email? And on what device you’re notable to see the pictures?

[Stefano]

Hi, it happens since we’re not able to track, tight now, the bounce to a single newsletter.

[Stefano]

Ciao, bisogna impostare per questi contatti una lista “speciale” che, in spedizione, viene utilizzata per escluderli.

[Stefano]

Hi, are you so kind to resend the request in English? Thank you!

[Stefano]

Hi, the titles generated by the “posts” block? They have not an alignment option right now.

[Stefano]

Hi, the unsubscribe link should open the dedicated page configured on the Newsletter main settings. That page should contain only the [newsletter] shortcode. Can you check it?

The reason you see the message in the footer is probably due to the use of the [newsletter] shortcode in a widget, whileyou should use the [newsletter_form] shortcode.

[Stefano]

Hi, there is a refereed field but it cannot be imported, you should add them to a list and then set the referrer with a database updated.
But you can even import the subscribers assigning them to both a main list and the specific list: lists are not mutually exclusive.

[Stefano]

Hi, the autoresponder is not lmited to only one series. Please open a support ticket so we can setup a debug session. It sounds like an incompatibility with other plugin. Could it be you’re creating the autoresponder using the old theme system?

[Stefano]

Yes, enter the subscribe edit panel and there you can find the creation date.

[Stefano]

Hi, the form send the data to your homepage with parameter ?na=s. If the page just reload and you see that parameter there is a problem with a caching plugin or like.
About the confirmation URL, try to use a full URL instead of the relative one, but it should no be a problem.

[Stefano]

Hi, it’s the mail server refunsing to accept it. Unluckly even the mail validators and not uniform and that address can “pass” the validation when collected but not the validator of the mail service.

[Stefano]

Hi, this is rather weird, probably there is another plugin injecting some kind of code in our pages… try to deactivate other plugin and check it again until you find, if possible, the one that is creating the issue.

[Stefano]

Hi, you should run a query at the database level. Take a list not in use, suppose list number 3.

Run a query to add the list 3 to all *outlook.com addresses in your database:

update wp_newsletter set list_3=1 where email like ‘%@outlook.com’

you can run that query for other addresses, like outlook.fr and so on.

Then when you send a newsletter, you set the targeting to exclude everyone on list 3.

[Stefano]

Hi, to have support for paid addons, please open a ticket in the support area. For this specific issue, it could be a problem of the theme and the javascript used. Try to set the addon to work with the alternative popup library and see if that changes things.

[Stefano]

Hi, no, it is not correct and it is neither possible. When a newsletter is sent, the contacts are extracted always filtering by their status and it must be “confirmed”.

What sometime happens is this: the email is sent to A, A forward to B and B generate a bounce.

What you can try to do is to check the returned email and see if it contains the original message. Using the link to manage the profile, open the profile edit page and check which contact has originally received the email.

One case I saw, the original address was a mailing list forwarding the email to some other addresses (some of them were subscribers as well!).

[Stefano]

Hi, the notice means you selected, on that newsletter targeting, to send the email to not confirmed subscribers, usually you want to send only to confirmed. That option is used to resend a request for activation to who never activated the subscription.

[Stefano]

Hi, actually not, it’s not possible to show lists selection on checkout.

[Stefano]

Hi, it’s not possible to selected a timeframe, all future events with the specified number limit are selected right now. A custom block could probably be coded by a coder (is pretty easy) state that the are ways to ask the Events Calendar plugin to filter by dates (otherwise the implementation can be a bit more complicated).

Mailserlite is a mail marketing platform, is not a delivery service, so we have not an addon for them. If they provide an SMTP interface (I don’t think, anyway), you can use an SMTP plugin to send via mailerlite the emails generated by Newsletter.

[Stefano]

Hi, actually it’s not possible from the admin interface, you should work at database level, but it’s something more technical.

[Author]

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