Forum Replies Created
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AuthorPosts
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December 8, 2016 at 5:43 pm in reply to: Can't see additional preferences (I want to create more than 20 lists) #27985
Stefano
KeymasterNothing else should be done, where did you add that line? do not add it at the end of the file, better neat the hash defines.
Stefano.
Stefano
KeymasterHi, the widget (new format) already has the labels over the fields… if you activate it on your site I can check why they do not appear.
Stefano.
Stefano
KeymasterYou can try to copy the HTML generated by the composer and keep it in a file or create a theme (see the documentation on this site) to future newsletters.
You can always duplicate a sent newsletter to create a new one, anyway.Stefano.
Stefano
KeymasterFor administration panel translation everyone can contribute on translate.wordpress.org. The public messages can be translated inside the subscription and form fields panels.
Stefano.
December 7, 2016 at 8:10 pm in reply to: Completing subscription should not go to the profile page, but confirm only? #27932Stefano
KeymasterSetup the after save message and you’ll have an alter after the profile is saved.
Stefano.
December 7, 2016 at 8:08 pm in reply to: Subscription on WP-regristration: not work with woocom customer regristration? #27931Stefano
KeymasterThe registration on subscription takes place IF the user_register event (WP standard) is fired. If Woocommerce does not fire it, probably the subscription cannot be registered. Of course you should configure the wp integration to register every new user without rely on the opt in checkbox because I can image it is not there on Woocommerce registration form.
Anyway it sounds strange to me that Woocommerce isn’t firing that event.
Stefano.
Stefano
KeymasterYes, we’re required to remove it to adhere to some WP best practices. We’re going to release a free extension to get them back as a separate plugin.
And, yes, the url will change.Stefano.
Stefano
KeymasterWhere did you set the SMTP? If you set the SMTP in Newsletter and it is active, the SMTP is used, there is no need to actually validate it. Eventually set some wrong parameter in the SMTP setting and the emails should stop.
Postman is a plugin for wordpress, there is no need to use it, it’s just an alternative.
Stefano.
Stefano
KeymasterHi, actually, reading the error, probably your form is sending under the key you set as containing an email an array of values. This is why the is_email() function is giving back that error.
Stefano.
December 2, 2016 at 3:42 pm in reply to: msg “The WordPress internal schedule is not triggered enough ofte.." #27751Stefano
KeymasterNewsletter collects some stats about the frequency the scheduler is activated. Check on diagnostic panel the average time between call, it should be around 300 seconds. If much greater the plugin still work but it could not reach the optimum performances while delivering.
If you just setup the external trigger, wait at least one day since the stats updates slowly.
Stefano.
Stefano
KeymasterHi, can you explain me better what is your need? The newsletter is actually a pure HTML (stored in the database).
Stefano.
Stefano
KeymasterHi Greta, do a test from the diagnostic panel as see if you blog has problem with emails and if the diagnostic messages are delivered.
Which is your provider?Stefano.
Stefano
KeymasterTry to use an SMTP, you can try to use the SMTP for your regular email if your provider is managing even the emails for your domain. Or an external service, like mailjet, mailgun, …
Stefano.
ps: the spam is almost surely due to your webserver not trusted from email receivers (gmail, …)December 1, 2016 at 3:45 pm in reply to: Change text from EN to DE Please confirm that you want to unsubscribe by #27698Stefano
KeymasterAll messages cam be composed in the subscription panel.
Stefano.
November 30, 2016 at 11:14 pm in reply to: License key under "general Settings" / "Basic Settings" #27667Stefano
KeymasterIf you bought the extensions from this site you have a license key in your account page and you can copy it in that panel to benefit of the automatic updates.
Stefano.
November 29, 2016 at 3:51 pm in reply to: Newsletter sent multiple times in the span of 1 minute #27637Stefano
KeymasterHi, Newsletter uses a semaphore that should avoid concurrent sending. Did you triggered manually the delivery engine few times in a row? I wonder if there is a bug in checking the semaphore with manual triggering.
Thank you for your help in debugging it!
Stefano.
November 28, 2016 at 9:29 pm in reply to: Dificuldade em aceder a uma nova newsletter _ ERRO 500 #27608Stefano
KeymasterError number 500 is logged in the error log of the server. Can you ask the provider where you can get that log?
Stefano.
Stefano
KeymasterSubscribed user could see the locked content if they have not a cookie, like when they login. They should start from a link in a newsletter, a link generated by {unclock_url}. Send them a newsletter announcing your new content reserved to them.
Stefano.
Stefano
KeymasterAlready contacted wordfence, this is a false positive since the ace library is ok and they’re aware of it.
Stefano.
Stefano
KeymasterWhich messages? The confirmation and welcome messages use a tewmplate you can edit in the message template panel.
Stefano.
Stefano
KeymasterHi, those kind of error are logged by the server in a special log file, named error.log. Ask the provider this file and check if your php version (on newsletter diagnostic panel) is 5.3 or greater.
Stefano.
November 23, 2016 at 10:19 pm in reply to: Richiesta di AIUTO (non riesco ad aprire il topic nel forum apposito) #27400Stefano
KeymasterIl problema lo sta creando il plugin wp-minify, non vedo riferimenti a Newsletter negli errori della pagina. In ogni caso basta disabilitare i vari plugin finché il problema non scompare per capire quale causa il problema. Newsletter non dovrebbe interferire in alcun modo con la resa grafica di un blog.
Possibilmente disabilitare e ripulire ogni plugin di cache o di ottimizzazione javascript, css, html.
Stefano.
November 23, 2016 at 10:17 pm in reply to: v.4.7.: the server responded with a status of 404 () | style.css & validate.js #27399Stefano
KeymasterHi checking the code there should be no more references generated by Newsletter to that file. Are you sure it has not been added to your theme?
Stefano.
November 23, 2016 at 10:14 pm in reply to: v.4.7.: the server responded with a status of 404 () | style.css & validate.js #27398Stefano
KeymasterUhm, the gray.css should not referenced, thank you for your report. Probably the option is still effective and should be corrected.
Stefano.
Stefano
KeymasterThe problem is not in the plugin, but you almost surely have another plugin that makes relative the media URLs. In this case you need to correct the URLs by hand.
Stefano.
Stefano
KeymasterHi, do a test from the diagnostic panel. If you get back a success but no email is actually delivered, your provider is applying some kind of filter and you should open a ticket with them.
Stefano.
Stefano
KeymasterHi, where is the newsletter page?
Stefano.
Stefano
KeymasterCiao, hai verificato se i contatti che stai importando e che falliscono non siano già presenti? PErché non c’è motivo per cui alcuni elementi non te li carichi senza darti errori specifici.
Stefano
KeymasterHave you a valid lincense key set on Newsletter main settings?
Stefano.
Stefano
KeymasterThank you for your report, I’ll check it asap.
Stefano.
Stefano
KeymasterCheck the url for the newsletter dedicated page you set on subscription settings.
Stefano.
Stefano
KeymasterHi, open a ticket with your provider that is due to a server configuration.
Stefano.
Stefano
KeymasterIn the account page on this site.
Stefano.
Stefano
KeymasterYou have something that intercept the submit of the form making it a get without the email field. Check the javascript.
Stefano.
Stefano
KeymasterHi check if in your database (new) there are the tables named wp_newsletter*. If not the backup was incomplete.
Stefano.
Stefano
KeymasterIf you use an external delivery system integrated with our extensions the bounce management is automatic. Otherwise you should “import” a list of bounced emails so they will be marked as bounced and not contacted anymore.
Stefano.
Stefano
KeymasterProbably yes. Clearly your webserver does not support a so massive import of users and blocks for whatever reason.
Stefano.
Stefano
KeymasterHi did you make a test from the diagnostic panel? Does it report “success”? If so and the emails are not delivered it means Newsletter pass over the email toy your server and it does not deliver them.
Let me know, Stefano.
Stefano
KeymasterThe welcome email is included in Newsletter standard configuration, the followup extension lets to create a serie of 20 email to be sent at regular intervals.
Stefano.
Stefano
KeymasterHi, actually there is not such feature.
Stefano.
Stefano
KeymasterHi, there is not support for shortcodes actually.
Stefano.
Stefano
KeymasterThe do folder was removed. The plugin should not generate links to the folder anymore (actually since long time), why you still have confirmation email with those link? The correct subscription link is now http://www.yourcomain.com/?na=s and the confirmation http://www.yourcomain.com/?na=c plus the user key.
Stefano.
Stefano
KeymasterHave you setup the form fields in the config panel?
Stefano.
October 28, 2016 at 7:39 am in reply to: When using SMTP, is it possible for Newsletter to record bounces? #26713Stefano
KeymasterBounce detection requires a delivery error message analyzer. If you use external SMTP service which give you that feature (sendgrid, mailjet, …) Newsletter integrations with those system are able to get back the bounces. Otherwise you can try to use the Bounce plugin from the WP directory.
Stefano.
October 27, 2016 at 8:32 pm in reply to: Newsletter shows as sent, but it is not being received #26693Stefano
KeymasterDo a delivery in the diagnostic panel and check for reported messages. If the diagnostic reports “success” open a ticket to your provider since there is in place some kind of block.
Stefano.
Stefano
KeymasterLong delays are always due to your mail service (the one the provider supply in to your web space) since the plugin sends the emails immediately. Try to open a ticket with your provider.
And do few tests from the diagnostic panel of Newsletter. And ask the provider how many email you can send per hour.Bye, Stefano.
Stefano
KeymasterHi you’re using an old version of php you should upgrade at least to version 5.3.
Stefano.
Stefano
KeymasterHi, the ticket system is working, I’ll check you account and your tickets may be there were not notified problems.
Stefano.
Stefano
KeymasterYou should let the blog to contact http://www.thenewsletterplugin.com in port 80 to check for updates. No other activation process is required.
Stefano.
Stefano
KeymasterOpen a ticket to the provider, the PHP mailing layer is broken in your server!
Stefano.
Stefano
KeymasterThat is rather strange, can you do a test from the diagnostic panel?
Stefano.
October 24, 2016 at 6:21 pm in reply to: Footer does not work after customization and override #26586Stefano
KeymasterIn your theme you’re including the footer from the wrong folder. Try to include it with an absolute path.
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