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Hi, please, for professional extension support open a ticket to have a tech guy to solve the problem.
Thank you.
Hi, I saw this problem on blog with an old option in the database name as the one used by Newsletter. Contact me privately at stefano@thenewsletterplugin.com.
Stefano.
There is not such an option, but may I suggest to use the welcome email to send your first content to new subscribers? You seem to need to send a one time message after subscription and the welcome email is perfect for that.
Stefano.
it seems you have some plugin loading the phpmailer library or an alternative version of the phpmailer library. not easy to solve. try to find the plugin which is generating that error.
Stefano.
You should create a custom theme, see the documentation on this site.
Anyway be aware that newsletters should be focused on small amount of contents. A sidebar could be unreadable on mobile devices.
Stefano.
Hi, try to delete manually the plugin files. You can find them on wp-content/plugins/newsletter. It’s not a problem of the plugin it’s a problem of file permissions.
Stefano.
Hi test the sending from the status panel and let us know. Almost surely your provider changed something. For example you can have the SMTP setup and it doesn’t work anymore.
Stefano.
Hi, outlook have a lot of problems with fonts, which theme did you used so we can check it?
Stefano.
Hi it seems due to a change made by your hosting provider. Check the error logs your provider should supply, or in Newsletter main setting enable the log a debug level and set Newsletter in “debug mode”. Then reproduce the problem and see if in the bottom of the status panel there are logs reported.
If there is a php-xxxx.log, paste it here.
Stefano.
Hi there is not collation of posts feature, you should use the automated extension and create 30 channels. Probably your custom has very particular subscribers, since usually an average reader does not want to select between 30 categories but is more easy to create less macro categories.
Stefano.
Hi, if the visual editor is not woring probably you have another plugin installed which is interfering. For example have you installed wp-polls?
For comments we have the professional extension “subsribe on comments”, find it on extension panel in your newsletter sub menu. We have even an integration with contact form 7.
Stefano.
The theme is using a very old and deprecated URL to submit the subscription. You need to change:
http://concergent.com/wp-content/plugins/newsletter/do/subscribe.php
to
http://concergent.com/?na=sI can see the form is configured in GET mode and not in POST mode. You should change the code from
Hi th eonly ads you can add to a newsletter are static banners… I’ll try to contact the author of that plugin to see how we can integrate each other.
Thank you, Stefano.
This is correct since you can have multiple subscription forms in the site, subscribing to different lists. More, the user who is already subscribed and subscribes again surely forgot his previous subscription and giving him an error message is no a great user experience.
This is mostly felt as a problem to who is testing the subscription. Anyway we’re in the way to release a new list management and with that the option to show an error message to who is already subscribed.
Stefano.
Hi this is a classic problem which raises when the provider changes his mail filters. Are you using the SMTP? The test from the SMTP panel returns “ok” but the email is not delivered? Tests from the status panel, report any errors? If not then the email is moved to the mail server but the mail server is dropping it. Try to ask the provider.
If you want to make a test, signup for a free account on mailtrap.io. Use their SMTP parameters and do some tests. Surely you’ll find the email on their console (the grab alll emails and show them on their console). If the emails are there is means the plugin is delivering them to the mail server correctly.
Let me know, Stefano.
Hi, in which file? Anyway that is not the newsletter width, that is the css break point for small screen sizes.
Hi Jenny, can you help to understand The crash you’re experiencing? The whole blog stops or can you access the admin side? If you want seeing the problem write me at stefano@thenewsletter plugin.com
Hi actually we have no “power” to approve a translation, we try to get in touch with an editor. Porbably the best way is to connected to the slack channel of wordpress polyglots and ask a contact with the Brazilian editor.
And really thank you for all your work!
Stefano.
The blank page is clearly a problem. Have you enabled the SMTP? Are you sure the provider has a working mail service for blogs? About the SSL error, where do you see it?
Stefano.
No, there are not custom field that can be set during the import. But you should create a list “faculty of medicine” and then import the contacts setting that list.
Have you a page with only the [newsletter] shortcode and is that page selected as newsletter dedicated page in the subscription configuration panel.
Stefano.
You should copy exactly the code of the form you want changing the form action to http://yourdomain.com/?na=s, the email filed name to “ne”, the name field name to “nn” and the last name field name to “ns”.
Bye, Stefano.
Hi, support for extension should be requested using the ticket system, can you open a ticket? About you request is not clear if you’re talking about the checkout form on woocommerce or the registration of a wp user. Custom form for registration need to be customized to register a subscriber.
Stefano.
Hi,
or your provider is filtering the outgoing emails or the receivers are filtering on their side. It’s not a problem of encoding if at least one account is receiving them. Ask your provider if it is dropping some emails. Which is the provider?
Stefano.
Hi could you kindly open a ticket for support on commercial extensions?
Anyway, are you accessing the site as admin or another role? That could be the problem.
Stefano,
Hi, you can add your custom css rules to skin the minimal form. You can add them to your theme or in the extra css rules on subscription configuration panel of Newsletter.
Stefano.
As reported in the error: “Ask your provider to unlock the HTTP/HTTPS connections to https://www.thenewsletterplugin.com”. Your blog is firewalled, cannot connect to the license validator.
Stefano.
The problem is probably your php execution timeout or the capability of the server to manage a big number of insert via PHP. You probably should populate directly the database.
Stefano.
Hi I actually don’t know which could be the problem since they’re saved as wordpress options… it sounds like a database problem. Options in other panels are correctly saved?
Stefano.
Those kind of error are logged in the error log of the server. Please try to find it so we can understand the problem. Check even the status panel of Newsletter for any possible error.
Stefano.
No, there is not a shortcode for the latest email. You can eventually use the email url used to view the email online but removing the user key.
Stefano.
Select the correct dedicated page on subscription configuration panel. Pay attention at a possible specific set for the confirmation page, always in that panel.
Stefano.
On current version we do not support multilanguage plugins, sorry. You can create a custom form, one for each language. Shortly we introduce the by-list-messages so you can eventually address subscribers in different language to different lists.
About nrewsletters, when you have lists dedicate to different languages, you can send two different newsletters.
Stefano.
Hi in the generated profile page by Newsletter I have the alter message after saving. You don’t? May be there is a javacript error blocking the message?
Hi we cannot switch back, that editor is no more supported. I added for the new version the HTML button, which other tools are missing?
Thank you, Stefano.
Since google is deprecating the basic SMTP, you should use postman which integrates with google is more modern way and leave the SMTP setting if Newsketter disabled.
Stefano.
Hi, just install and configure postman and test it. Disable the newsletter SMTP option and set on main settings Newsletter to NOT send email directly.
That’s all, Stefano.
See your other question, that is the problem. Once solved you should see that message disappear. Takr into consideration and external cron call, see the documentation about the delivery engine in this site.
Stefano.
it means the plugin is not able to call itself. Could not be a problem, but usually it means WP is not able to trigger the internal scheduler, for example. That happens when the webserver has the wrong DNS configured.
If you can access to server with a shell try to ping dominio.com and look at the answer of ping command.
Stefano.
Another observation: the plugin give each message to your server, then it loose the control of the email. If the local server has problem, delays or drops email we cannot know. If you’re sure a recipient has not received the email, try to send to that recipient a test email from the status panel.
Stefano.
Hi, how you know only 40 received the newsletter? To have logs with more information you should set the level to debug.
Stefano.
Hi, can you share a screenshot of your editor? You should have two toolbar and, for example, the justify button is there. We load the editor from a public cdn, may your connection is closed to cdnjs?
Stefano.
Hi, we for sure are not adding those text, I suspect your theme is adding such info at the end of generated emails. How do you generate the newsletter? With the composer?
Is the list 3 set as public? If not it will be skipped otherwise anyone would be able to add himself on every possible list.
Stefano.
Hi actually not, we’re working to add more options on each subscription startpoint (widget, woocommerce, form, registration) to add more control. For example in your case disabling confirmation email means to use single opt in for woocommerce registrations.
Stefano.
Hi all contacts are stored in database tables “wp_newsletter*” so if you have a database backup you can restore those tables.
Stefano.
Try with {profile_N} in the email text, you should be replaced with the profile field number N.
No, there is not a way to resend the last newsletter to new subscribers.
Stefano.
Hi the tiny mce embedded in newsletter is not the one of WordPress, I don’t understand what you means with “activate tiny mce extended”. Is that a plugin? What is it adding over the standard wp editor?
Hi the button to switch to the raw editor is in the button bar in the panel, probably the option to show the html from tiny is not active I’ll check it.
The editor is not the WP editor so it does not work with other plugins. The editor of a newsletter needs to create specific code, absolute urls and so on… but probably we can look to use the native wp editor in next releases.
Stefano.
Hi, there are more than one shortcode (see the documentation page on this site). which shortcode do you need specifically?
Stefano.
Hi, what do you mean with “not imported”? The subscribers are registered into the database to be subsequently confirmed. How did you find out they are not registered? From the subscriber panel?
Stefano.
Without the site address where to check the problem is impossible to debug it :-). Could you share it?
Stefano.
Using the panel to integrate the wp users, import them all and then when you send a newsletter you can select to address only the subscriptions connected to a wp user.
Stefano.
Create a newsletter with a theme, when the editor displays switch to the html editor, empty the textarea and paste your html.
May be an old javascript file, Anyway on next update we move to tiny 4.0 everywhere so possible compatibility problem should be resolved.
Stefano.
Probably there is another plugin injecting styles in our pages which hide the sicebar. Can you share a screenshot? Anyway the only solution id to debug the page, I can do it with an administrative account. If you want, contact me privately at stefano@thenewsletterplugin.com.
The privacy checkbox has no sense in the profile page, since once the user remove the privacy consent you should delete his profile. If you need just yes/no field you can use a custom field of type “select”.
Stefano.
Another thing: when importing Newsletter try to remove provider limitations like time limits, but not all providers let to change that value.
Check in the status panel if there’s a KO on time limit setting.You can even set Newsletter in debug mode (main settings panel) and check for php error logs in the status panel which could report possible problems.
Stefano.
If you can import so little amount per batch I suspect the provider has limitation on your database. Since your list is rather important, are you sure the hosting plan you have is enough powerful?
Anyway, you can always split the list is small batches and import them, ia an one off work… may be a little boring but to one time.
Stefano.
To create a custom theme, it’s easy to not use the drag and drop which needs components, but to start from an HTML or a prepackaged theme and build a custom theme as explained in the documentation page. Custom themes must be store in the extensions/newsletter/emails/themes folder.
Stefano.
Hi, the black screen could hide a message writen in dark gray, can you check it? For example a database error.
You can try to put Newsletter in debug mode (see the main settings) and then check on status panel for a php error log (last elements of that panel). Check there if there are some kind of errors reported.if the status panel report 40M it means WP is working with 40M. That could means you cannot change the memory limit can be a limitation of your provider.
Stefano.
Hi, this is rather strange since the confirmation email is not different from the test email. Please, try to change the confirmation email text removing for example the word subscription. Have you asked your provider is it has outgoing filters on your email?
Which is your site? Where I can do a test?
Stefano.
Yes, we do all the development and test in localhost. Which error do you have? Which operative system? Have you tested the delivery from the status panel?
Stefano.
No, the “not active” means you’re sending emails to subscribers not in those lists. For example: you create a new list, the “marketing tips”, maybe associated to an automated channel. Example: tou want to send a newsletter to all your subscribes NOT ALREADY in the list to invite them:
“hey guys, a new fantastic marketing tips channel for you. Enter your {profile_url} and activate it now!”
You’ll select that list with the option “not active”. The all lists not active is similar, probably not really useful or maybe in some special cases.
Stefano.
Sometime I encountered this problem with special characters (accented or emoji), even if it should solved. If you create a blank newsletter does it saves correctly? Can you check the database encoding in the newsletter status panel? Should be something like utf8 ot utf8mb4.
Stefano.
Disable the wp_debug in your wp-config.php file, meanwhile I add a check. On next release the notice shouldn’t be there.
The placeholder is replaced with a personal unsubscription url directly inside each email you send.
Stefano.
Bounces are managed only with out integration to external delivery services which provide even the bounce detection and reporting. If you want to try to manage the bounces on your own, try the Bounce plugin.
Stefano.
Hi, I cannot understand from where this error is generated (Email sent with Newsletter: FAILED (Undefined index: post_type). Please try to use the status panel for a test, and before disable the direct sending in the newsletter main settings and disable the smtp in the smtp panel.
If you want to use postman, keep the direct send and the smtp disable in Newsletter.
Stefano.
No, it is not possible. Anyway if your subscribers are interested in your content, be sure they select at least one choice. You could preselect the english or the dutch to everyone and then and to choice if they prefer another language.
Stefano.
The automated extension can be setup to send out a newsletter every day with your latest posts.
Stefano.
Create a page with [newsletter] inside and setup the fields you need on the form fields panel.
Stefano.
Newsletter tries to change temporary the value to know if it has the controls on it. WP it self change the timpout to 0 during import operation. If it is 600 o even 300 is ok. Usually it could be better to have it set at lower value and the let newsletter to increase it when needed (during a delivery batch).
Stefano.
Uhm, those options should be initialized on installation. Enter the subscription panel and save all the options.
Let me know.
Stefano.
Hi I understand this is a very late response, but if you’re missing the “save” button probably there are other plugin interfering with our admin panels (not the first time we experience that).
Stefano.
The global wait timeout:
https://dev.mysql.com/doc/refman/5.7/en/server-system-variables.html#sysvar_wait_timeout
Stefano.
It seems the block folder is not readable or the plugin is not completely installed, Try to reinstall.
Stefano.
Hi ask the provider to setup a cron call as explained in that page, is the easy solution. If the scheduler is triggered correctly the message should disappear in few hours.
Stefano.
We have not a block with that kind of configuration. We’re anyway working on a new block series and we would like to add this feature on the posts block or possibly in a new specialized block.
Stefano.
Yes, with the reports extension entering the detail panel of subscribed reached widget you can export all the click log.
Stefano.
Thank you for your report of this issue. We’ll check it. You can change the color of fields and text using the custom css you can find in the subscription panel to adjust the color for your theme.
Stefano.
Hi we are working on the possibility to add custom blocks, actually they are not supported.
Stefano.
Check the documentation for more tips, anyway to add an extra field:
[newsletter_field name="profile" number="1" label="City"]
Stefano.
The plugin does not support natively the dkim. You should ask the provider to activate the dkim in the server you’re using to send the newsletter. Too often the dkim signature made by the sending software then fails because the sending server adds it’s own data.
Stefano.
Guys, it seems your update is getting a wrong file or not replacing all the files. Delete the plugin folder and reinstall.
Stefano.
There is not an unsubscription form. The unsubscription starts from a personal link generated by the tag in every email you send.
Stefano.
It seems the folder emails/tnp-composer/blocks inside the plugin is not there or not readable. In which folder the plugin is installed? Could you check the mentioned folder?
Stefano.
Hi we’re aware of the problem. The new media selector of wordpress when opened outside a post panel does not show the size selector. We do not know why and asked support to the community since even on other plugins there is the same problem.
Meanwhile you should upload an image of the right dimensions.
As soon as we find out the problem will release an update.
Stefano.
Probably you have a lot of plugin installed, increase the memory for your wordpress trying to set
define(‘WP_MEMORY_LIMIT’, ‘128M’);
in your wp-config.php.
What’s strange in the admin side wp set it to 256, probably your provider has a block, you should even as them to increase that limit.
Stefano.
It’s probably a bug, I’ll check it. The save button was removed some time ago because people wrongly changed the newsletter configuration affecting the statistics. So I think it is a bug.
Stefano.
Hi the file plugin.php form https://wordpress.org/plugins/newsletter/, version 4.7.9 has not the line number 1545, it is shorter. Probably your blog is loading a wrong file, have you two folders with the same plugin?
Stefano.
Hi, test email probably are not associated to a user so the placeholders cannot be replaced. Test with a real subscription.
Stefano.
The problem is probably in your server not being able to insert all the 60.000 contacts. You should break it up in small pieces.
Stefano.
Translations can be contributed on translate.wordpress.org and once ready they’ll come automatically with the plugin.
Stefano.
This is strange. You can take a link giving you the error and at the end you can find something like nk=dd-tttttt.
dd is the subscriber id and ttttt the token. Check that token in the subscriber panel for the subscriber which such id. Does they match?
Stefano.
Hi, some themes includes an old version of tgmpa which has not protection when it is loaded more than one time. We are working to remove it from our plugin without loose the quick installation from the extension panel. I believe monday we can release the fix.
Stefano.
Hi, actually there is no much we can do in the plugin. It’s strange to not have that images loaded if you enabled the remote content. Any other information is given by apple mail over the image? The top logo is shown, is it an image?
If you right click over the image is there any option?
Stefano.
When you send a newsletter you should add the {profile_url} link so the user can edit his profile where the public lists are shown.
Stefano.
The only cookie used is “newsletter” which contains the user id, used to unlock the content if the content locking feature is used. Data in the cookie is not used to profile the user but is like a session cookied to recognize the user, like the login cookie of wordpress.
Stefano.
Probably the CSS of your theme has not good rules for buttons. If you share the link where the form can be seen I can check them.
Hi, it seems a problem with the tgm library we use. We check the problem tomorrow and release a patch. I’m able to dismiss it on my blog, can you contact me privately at stefano@thenewsletterplugin.com? We can try to debug the problem.
Thank you, Stefano.
Hi,
check the content of the confirmation emial in the subscription panel. Maybe there you find the old url. Check even the dedicated page url, always in the subscription panel.
You should even check the WP general setting to be compatible with your new domain.Stefano.
The form in the popup seems to work correctly but mu should set “target=”_top”” in the form tag. I was not able to find the form not working.
Stefano.
Hi the problem is that your site has a style rule with high priority that changes the behaviour of every labels inside the content… it’s not so easy to address without changing that special rule in your site style…
Stefano.
Uhm, it could be a bug. Maybe the date function is used instead of the date_i18n. I’ll check it.
Thank you, Stefano.
Hi, if you have a license, please open a ticket to the support reserved to premium users.
Anyway you can copy the generated form in other sites but remember to include the form validation javascript or to code a custom one.
About the form in emails, it’s not clear to me what you mean.Thank you, Stefano.
Hi,
if you enable the SMTP ONLY the emails sent by Newsletter will use that SMTP, otherwise Newsletter uses the mailing system of WordPress. But check on main setting to have deselected the “send email directly”, otherwise Newsletter uses an independent method always relying on the blog server.
Of course, if you have an SMTP plugin, setting Newsletter (as is out of the box) to send using WP, emails are sent by your SMTP plugin.
The only limitation is that Newsletter cannot send the textual part and will send newsletter only as HTML.
Stefano.
Hi, they are not important. Probably we wrongly logged them as ERROR instead of INFO (sometime programmer do that to be sure the log is written since the logger always writes ERROR log lines).
Thank you for your report, I’ll check the log statements in the code.
Stefano.
You can create different forms using the Newsletter shortcodes (see the documentation on this site) and, if needed, set on each form the destination list. About separated confirmation/welcome email, we’re working on that. Is not a super requested feature but it will be useful with the new autoresponder.
It could take a month to have that live.
Stefano.
The problem (I can’t check it since I’ve not your blog address) is probably the style of your theme. You can add specific styles in the cusotm styles field you can find in the Newsletter subscription panel (in the near future they’ll be moved in the main settings panel) to make the appearance of the widget different.
Of course a basic knowledge of the CSS is required. In the documentation there is specific page (https://www.thenewsletterplugin.com/documentation/subscription-forms-style) to understand how to address the form elements and change they appearance using the CSS.
Stefano.
Such kind of errors are usually due to a third party plugin injection some kind of code (or another tinymce version) in newsletter panels. Try to find out if the problem is there.
Stefano.
You should create your custom form with your own validation code, starting from the generated form. it’s not that complicated.
Stefano.
You can use the whatever “extension” of the domain name you prefer, why you think it could be mandatory to use .org?
Stefano.
You should run a query into the database: update wp_newsletter set status=’C’ where status=’S’. That query preserves the bounced addresses.
Stefano.
Hi, are you using the tag {blog_name}? Eventully just write the blog name without using the tag, it should work. Let me know (and I’ll check the code since the subject should not be html escaped).
Stefano.
No, it’s not possible. The newsletter is a full HTML page it would be complicated to make it render correctly inside a post.
Stefano.
If you’re not able to send a test newsletter but the diagnostic work, probably your provider has a spam filter. Try to create a blank newsletter with only text (no images and no links) and test it.
Stefano.
You should create a custom form and then recall it with [newsletter_form form="1"], for example.
Stefano.
Hi, I need to see the form online live to check which CSS must be modified. Have you a public page where I can see it with the layout you attached?
Thank you, Stefano.
Hi, I tested on out test env the blocks and they work. Have you any javascript error? Or server side error logged into your server logs?
Stefano.
You form uses an old action url, the new on is http://yourdomain.com?na=s.
Stefano.
We have not a specific integration with that plugin, but try to play with the wp integration settings, probably it works.
Stefano.
You can configure the lists in the lists configuration panel and the decide is they should show in the subscription form.
Stefano.
Hi, they bring to the newsletter dedicated page you setup in the subscription panel. Be sure that page contains only the [newsletter] shortcode.
Stefano.
Sometimes security plugins interfere with the preview, I don’t know why. Have you any of those plugins installed?
Stefano.
the problem is your form, you should change the action to http://demandcontrolschema.com/?na=s.
actually not because you can create many forms for many different lists, anyway we’re introducing that option with an error message.
stefano.
hi which translation tool are you using? if the widget configuration has not the fields for those labels, you should be able to change them in the form field configuraton panel.
stefano.
hi, other topics are due to third party plugin injecting wrong css in the Newsletter panel. In your case, which is the status of the newsletter you’re editing? If it is “new” almost surely there is a css rule hinding the button but to check that I need to access the panel. Or are you able to inspect the code with a browser debugger?
Stefano.
Use the custom css field on plugin configuration and add the rule
.tnp-field input[type=”submit”] {
color: #000;
}if just enetring an email one can enter that account, anyone can edit any other else account. a newsletter has not the login concept as a website, one can unsibscribe directly from the unsubscription link you send with newsletters (which is a personal unsubscription link).
Could you report here the link? It could be by mailgun I don’t know, but seeing the link I can unerstand if it is by Newsletterb or not.
Stefano.
The dark blue may hide an error in dark grey. Could you check?
You can check even the error log of the server, usually this is a problem in the database. Have you tried to deactivate and reacgtivate the plugin?
Eventually rename the wp_newsletter table and and upon reactivation it should create it again. The test the subscriber saving.
Stefano.
It seems a stats parameter is generating an error in your dashboard. If possible can you verify the error_log of youe server where the error should be logged?
Thank you, Stefano.
Hi, open the page you set a dedicated newsletter page and send me here the url.
Of course be sure the page is selected in the subscription configuration panel.Thank you, Stefano.
Hi, there is already a ticket in the support system about this topic, replies will follow the ticket.
Thank you, Stefano.
Hi, there is no support for translation plugins, but you can change every text inside the subscription configuration panel and the form fields panel.
Stefano.
Hi, a fix for that specific error is coming. Try to save the form fields panel, it could help. Anyway the fix will be published this week.
Stefano.
What do you mean with “another email client”? An email client is a software to read emails usually.
Stefano.
Hi probably you have a caching plugin or like removing the url parameters. Anyway without your blog address we cannot check it.
Stefano.
Try to disable the tracking. Can you also share here a generated link that is not working? Probably you have a plugin removing the parameter of the tracking system and creating that issue.
Stefano.
Hi, in our css the label should be almost black (color: #333;). Can you check if the label is inheriting a color from your theme?
Write me privately at stefano@thenewsletterplugin.com and give me an account to check that panel. Surely there is a third party style which is hiding the buttons.
Stefano.
