Getting Started

Dufay Pierre

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  • February 3, 2025 at 10:11 am in reply to: Forced black background color after plugin update #339550
    Dufay Pierre
    Participant

    Hi Michael,
    Thanks for the confirmation. I will inform my colleagues !
    Best regards

    Pierre Dufay

    January 31, 2025 at 11:09 am in reply to: Forced black background color after plugin update #339461
    Dufay Pierre
    Participant

    Hi Michael,

    1. Removing the wrong gradient before modifying is fine. The problem I see is that after duplicating an old newsletter, nothing on the display seems to be wrong, until you modify a faulty component or send the newsletter. So for “standard” users, this is problematic. My colleague sent an hideous newsletter to 6’000 subscribers, because the display in the console was right, but the final sent newsletter was wrong.

    2. I can confirm that creating a new template from scratch doesn’t bring any problem, even when duplicating a “new” template. The problem concerns indeed old templates. The problem is that my colleagues uses regularly old templates, because the subject and texts are exactly already fine for the new message they want to send. So if the problem can be solved in a new version, it would be ideal. Else we will ask our users to start from scratch for new newsletters.

    Thanks for your support !

    Pierre Dufay

    January 30, 2025 at 3:51 pm in reply to: Forced black background color after plugin update #339407
    Dufay Pierre
    Participant

    I’ve made a small video to explain the issue (happends typically when duplicating an old newsletter).

    https://kidsup-my.sharepoint.com/:v:/g/personal/pierre_dufay_kidsup_ch/Eda53b0_IZ9GpX2PXY6MQe0BhO4eSUdnRupuJJQJeVWDBQ?e=3cChwV

    Newsletter plugin version is 8.6.7 (last version).

    January 14, 2025 at 5:48 pm in reply to: Forced black background color after plugin update #338499
    Dufay Pierre
    Participant

    It seems that we got this annoying bug also (= a white>black gradient in the background of text box, I can send a screenshot if needed).
    It typically appears when duplicating an old newsletter to create a new one, and seems to affect rather mobile devices (the newsletter seems to appear correctly on laptop/computers). The problem is not visible in the editor during the creation and sending of the newsletter, but happens on the target device.

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