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Hello Jen,
could you share with us an example of the two notifications you are getting? Are you sure there are no cc’s? Or maybe you’re using another form plugin with notifications turned on?
Michael
Hello Adam,
we’ve checked extensively the TranslatePress addon on our environments but we weren’t able to replicate this issue. A quick question: is your subscription/activation configuration the standard one?
Michael
Hello,
glad to hear that. As this is a public forum, you might want to share your solution here, as other users might benefit from it.
Thanks!
MichaelHello,
this is somewhat tricky to debug because “view online” pages of newsletters are not real Wp pages, as they are dynamically created. So there’s no way to customize open graph settings for those pages. The Facebook scraper could take the first image on the newsletter, for example, or the general website image, if that’s set by a Seo plugin. You can verify the behaviour by googling Open graph debugger.
A workaround for this might be setting a general website opengraph cover image, optimized, which will be detected by Facebook (and most other social networks).
Michael
Hello,
no, we do not have such a feature at the moment. I think you could automate this with some combination of plugins, but we cannot give support on these matters.
Michael
Hello,
unfortunately we do not provide support for custom features. Other forum partecipants might be able to help you, though.
Michael
Hello Jen,
are you referring to the admin notification emails that you get when a new subscriber joins?
Michael
Ciao,
sto verificando proprio questa mattina, scusami del ritardo. Risponderò a questo thread non appena avrò novità.
Grazie,
MichaelHello,
yes; I understood what you’re trying to do. I can’t give an ETA at the moment, but this is definitely something we will work on.
Michael
Hello,
normally we cannot help with these kind of customizations. I’ve passed this to our developers, if one of them will come up with an easy solution for this, I’ll gladly share it with you. Other forum users can also see this and suggest their solutions, of couse.
Michael
Hello Adam,
we’re looking into this, it’s related to how TranslatePress works. I’ll get back to you as soon as we’ll have any news.
Michael
Hello,
yes, that’s your tracking code, you can enter it in welcome page settings panel even if you have already a seo plugin who manages it. You can then find subscription conversions in your Google Analytics panel.
Michael
Hello,
I meant, contact your hosting provider. That’s how you’re sending mails currently. Our plugin doesn’t send anything on its own, it relies on the selected sending engine, like the website itself, external sending services and so on.
Michael
Hello,
since that’s just a notification message, it’s only available in english at the moment. You could edit the plugin files directly, if you are proficient with php, but we don’t provide support on those matters unfortunately.
Michael
Hello,
I just tried to sign up and I can confirm the 404s. Are you sure you created a Newsletter page with only the newsletter main tag in it?
Michael
Hello,
you should ask your provider for errors, if all emails bounce back there’s probably some misconfiguration at server level.
Michael
Hello,
those informations are already correctly formatted. remember to write data one per line, and to keep the same order for all lines (e.g. name, surname, email address, gender and so on). Separate values with commas and export as simple text. The copy everything from there and follow the automated procedure.
Michael
Hello,
please take a look here (https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/#lists) and here (https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/#url-tags-usage)
Michael
Hello, that doesn’t look like a newsletter-code. That’s why you see only the link, since iframes are not supported in email design.
Michael
Hello,
I just tried to subscribe to your newsletter and I can confirm everything works as expected: I was able to edit my profile without being unsubscribed.
Michael
Hello,
please try to go to Subscribers > Unsubscription and set default messages, if you have changed them. (Just uncheck “customize”). then perform another test.
Michael
Hello,
delay is always counted towards last message. So if you want to send on 2nd day, 3rd day and 4th day, you should set 24 hours delay on all messages.
Michael
Hello,
this may be caused by an automatic unsubscription. Is your email address on the same domain?
Michael
Ok, and what do you mean exactly by “nothing is displayed”? Did you send a test newsletter after saving it?
Michael
Hello,
the error speaks for itself: too many of your sent emails are getting bounced. Which service are you sending with?
Michael
Hello Pierre,
unfortunately there’s no easy way to solve this with an update. Older templates may be flawed for a number of reasons and the quickiest way to get rid of this is to create a new “template” once and for all and keep using that to build your newsletters.
Michael
Hello,
what Siteground suggested you is correct, and I strongly suggest to sign up for dedicated SMTP service in order to gain speed and reliability.
Michael
Hello,
yes, you can use our free Smtp addon to send your newsletters and service emails with any remote Smtp service. All other emails from your website will be sent from the website itself. Beware that if you install any other smtp plugin, then ALL your emails will be sent through that, even your newsletters.
Michael
Hello Mike,
click stats on overview tab are related to subscribers who clicked, not single clicks. On links tab, those are the total clicks (a user could have clicked more than once) a link got.
Click tracking is 100% accurate. Opens tracking can be affected by bots, antivirus software etc.
Michael
Hello Brian,
did you also open a ticket on this matter? If yes, we’ll reply there, thank you.
Michael
Also,
this may happen cause you’re duplicating old templates with some errors on them. Try the following: create a new “template” from scratch (replicating your desired design) and then try to duplicate that, and see if the gradient issues persist.
Hello Pierre, thanks for you video.
Just a question: if you manually remove the wrong gradient, does it get removed from the editor and the sent newsletter?
Michael
Hello,
unfortunately this is something we don’t manage at the moment. I’ve passed this to our development team.
Michael
Hello Laszlo,
since you bought one of our premium licenses, in order to get priority support please open a ticket from your account area. Anyway, here’s the documentation for Automated and Autoresponder: https://www.thenewsletterplugin.com/documentation/addons/extended-features/automated-extension/
Hello Mary,
if the domain you’re sending from is onpointedigitalservices.com, it looks like there are some dmarc and spf related issues. Check here: https://mxtoolbox.com/emailhealth/onpointedigitalservices.com/
Please contact Siteground support and tell them to check your configuration.
Michael
Hello,
blocks in templates are created using our visual composer, in particular that design is created by using the Hero block.
Michael
Hello,
please read here: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/#lists
Michael
Hello, that’s the default label, if you want to completely remove it or customize, please create a custom form following our documentation.
Michael
Hello,
yes normally a sent newsletter can’t be edited again, except for editing the database directly.
Thanks,
MichaelHello,
no worries, I’m glad you sorted this out. As you can see, it was a server misconfiguration on your side, that’s why the image went 404 for me, and you could see it.
Michael
Hello,
this is the link to your image in the newsletter:
https://www.eclipsedetoile.com/wp-content/uploads/2025/01/miniature-le-tarot-dans-la-tete-700.jpg
As you can see yourself, the image doesn’t exist on your website.
MIchael
Hello,
start from the following rule:
.tnp-subscription-popup .tnp-field-firstname {
background-color: red;
}and put it in Settings > General > Advanced, where you see the custom styles box. Then save and preview your popup.
Hello,
just create a new page, which you can call e.g. “Newsletter”, put the shortcode there (and nothing else) and then choose it from Newsletter general settings.
Michael
Hello Andrea,
please try to add your styles by using top element tnp-subscription-popup. Also, you can put your styles in the css box you can find in Settings > Advanced
Michael
Ciao,
avrei bisogno di verificare il contenuto del file che stai tentando di importare. Puoi mandarlo a michael@thenewsletterplugin.com ?
Grazie
Hello,
sorry to ask, but did you read the entire documentation article I linked to you? Cause some of those causes affects all email clients. Also, may I ask which kind of verifications you made? Another thing: please send a copy of your last newsletter to michael@thenewsletterplugin.com?
Michael
Hello,
this is a rather common issue. Please read here: https://www.thenewsletterplugin.com/documentation/images-in-the-email-are-not-showing-up/
Michael
Hello GG,
if you have a paid license with us, please open a ticket from your account page, so our dedicated team can reach out.
Thanks,
MichaelQuesto forum non supporta gli allegati, devi utilizzare un servizio esterno di condivisione immagini e incollare qui il link, grazie.
Michael
Hi,
attachments aren’t currently supported on Newsletter, I’m not sure what happens with the modal, though. Read more here: https://www.thenewsletterplugin.com/documentation/adding-attachments-to-newsletters/
Hello Florian,
we’ll check this, I’ll get back to you as soon as possible with possible solutions.
Michael
Hello Florian,
we try to do our best to always improve Newsletter’s features, and the feedback from our users is vital, so we do thank you!
Bests,
MichaelHello,
this shouldn’t be happening with our current sending engine. Let us think of possible reasons for this behaviour, we’ll get back to you as soon as possible.
Michael
Hello,
we recently introduced the option to resubscribe for users who unsubscribed. Please check it out, and feel free to let me know your feedbacks.
Thanks!
Hello,
yeah, a screenshot can be helpful. Also, which Newsletter version are you currently using?
Michael
Hello,
if a test mail is sent and succesfully received with the Smpt addon you configured, then there’s no reason you shouldn’t be able to send also real newsletters. How do you know that “none of them received it” ?
Michael
Hello,
don’t worry, we’re here to help. You should have only one page active and published with the newsletter main tag, as described in our documentation. What’s exactly not working in that scenario?
Michael
Hello Raphael,
I’ve submitted this to our developers, it needs a change from our side and we’ll evaluate wether to include this in one of the following releases.
Michael
Hello,
that’s not the main newsletter tag: please read here carefully > https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/#dedicated-page
Hello,
glad you have solved this, that’s what I would have suggested you to do. feel free to reply if you need anything else.
Michael
Hello,
CRON service isn’t free, it’s part of our premium licenses. If you need just that, you can use a service like Easycron or similar.
Thanks,
MichaelHello Florian,
there were technical reasons behind this process but I totally get your point (I also saw your feedback on our wordpress.org page). We’ll be working to improve this.
Michael
Hello,
you can see which db tables Newsletter use by going to Help > System. All your newsletters are stored there.
Michael
Helllo,
there has been a misunderstood with my first reply, I apologize for that. Repeated subscriptions refers to already subscribed users. If someone unsubscribes, the only way they can resubscribe is through the resubscribe link (which may be put in the goodbye email, see our documentation) or by manually deleting them from subscribers list.
Michael
Hello Cheryl,
you’re right, that’s a missing option. I’ve passed this to our developers. Many thanks for your feedback.
Michael
Ma provando ad inserire manualmente uno degli indirizzi presenti nel file csv, compare la notifica che il contatto è già presente?
Hello,
that would have solved your issue, of course. Every Automated channel can be sent to one list only, but unfortunatelyt at the moment we’re lacking any other conditional filters. I’ll get back to you as soon as possible.
Michael
Oh, another thing: I took for granted that you installed the Addon Manager and Import/Export free addon, is that right?
Michael
Hello,
from what you said, I think those are WordPress users, not newsletter subscribers. Please read the following article: https://kinsta.com/blog/stop-wordpress-registration-spam/
Michael
Hello,
which version of Newsletter are you currently using? Import/Export tool is available at the main menu under Subscribers.
Michael
Hello,
at the moment we do not have such payment options, as we only offer yearly license plans. But it’s non recurring and you have a 30 days refund option, which can be conveniently used to evaluate our premium addons.
Michael
Hello,
please contact your provider and ask them the whitelist the operation you were trying to execute (CSV upload).
Michael
Hello Diana,
yes of course we have double optin option. You can find the option in Subscription > Settings.
Michael
Hello David,
sorry my bad, from your words I thought you were already using the addon. Automated works with channels: every channel is thought as a “topic”, that a contact can be subscribed to. He will then be notified whenever some new content gets published on that topic (using dynamic blocks and taxonomies). Of course, if a subscriber is present in more than one list, he will get two separate (same) newsletters, and at the moment there’s no easy way to overcome this behaviour. Let me speak with our developers and see if there’s a quick workaround to meet your needs.
Thanks,
MichaelHello David,
if you’re already using our Automated addon and if you have a valid license, please open a ticket from your account in order to receive premium support.
Thank you,
MichaelHello,
may I ask you which version of Newsletter Archive and Newsletter you are currently using?
Michael
Hello Joe,
honestly we don’t find that literally 2 clicks are “a lot of extra clicking” : ) However, I get it could be faster that way when you’re creating a new autoresponder with lots of emails in the series. I’ve passed this to our developers for further evaluation, thank you for your precious feedback!
Michael
Hello,
a duplicate button is present on the newsletters list inside every Autoresponder channel. There you can also create a new newsletter.
Michael
Thanks Maurits. May I also ask which sending method you are currently using? External provider or your own website / hosting provider?
Michael
Hello,
no, we’re not compatible with wp-cli. Newsletters are stored in newsletter_emails table.
Michael
Ok, thanks Maurits. Another check I need to ask you to do: go to https://www.mail-tester.com/ and follow the indications, then share with me the results please.
Michael
Hello,
please also go to Subscribers > Edit > Logs (for each subscriber) and take a look at which IP triggered the unsubscription. It should always be the same address. Also, may I ask wich version of the plugin are you currently using?
Hello Stephane,
raw html newsletters are stored just like any other newsletters, you can create one by going to our composer and select “Raw html” from the preset panel.
Michael
No worries @jourdan, let me know your findings.
Michael
Hello,
this might be related to aggressive spam filters that trigger automatic unsubscriptions. Please read here carefully: https://www.thenewsletterplugin.com/documentation/subscribers-and-management/cancellation/#unwanted-unsubscribe
Michael
Hello,
if the subscribers come from an import, it might be a problem related to the original source file. Try the following: create a new csv with only one subscriber, along with the custom fields, import it and check if those fields are correctly mapped.
Michael
Hello Jourdan,
it’s hard to tell if everything you set is correct only by reading it, cause every filter combination is potentially “correct”, it really depends on what you’d like to obtain. You say that based on your count, this should result in more or less 20 recipients: did you carefully double check this number? Are you certain it’s correct? Do you press save after setting your filters? The count number on the right should update every time.
Michael
It looks like we’ll have to debug this and release a fix. I’ve submitted this to our developers.
Michael
Hello,
I am still troubleshooting this, thanks for your patience. A quick question: do you explicitly set the background color in the composer (.e.g to white) ?
Michael
This indicates there are no particular issues in the sending procedure. How did you determine that your newsletter didn’t hit your recipients’ inboxes? Which sending method are you currently using?
Michael
Hello Igor,
this shouldn’t be happening of course. Could you please send to me a pair of screenshots of the faulty behaviours? (Use an image sharing service, please).
Michael
Hello Torsten,
unfortunately that is not possible at the moment, unless you create your own api integration, but we normally can’t give support on these matters, hope you understand. It is possible of course to use our own (html) forms on another website, since they’re generated with all necessary data.
Thanks,
MichaelHello,
Mastodon social link icon will be added on next Newsletter update. BlueSky will be added in the future.
Thanks,
MichaelHello,
EvenON looks like a promising plugin but at the moment it’s not so widely used. We might however consider developing an integration with it in the future.
Thanks for your feedback,
MichaelHello Torsten,
just to be sure: you’d like to add a Fluent Form – Ninja form on another domain and send subscribers (those who click a checkbox) to the main domain, where Newsletter is running: is that right?
Michael
Hello,
can you please explain what you’d like to achieve? I’m sorry but I don’t fully understand it.
Michael
Hello Amrit,
now it’s all clear, thanks for the clarification. I’ll ask our developers if this is doable, however it is a very particular situation which we normally cannot give support to.
Michael
Hello Amrit,
I’m sorry but I don’t think I understood what is going on here : ) Could you describe your situation again?
Thanks,
MichaelHello Rob,
we’d wait a little bit longer in order to decide to add Blue Sky to our social networds list.
Thanks,
MichaelHello,
yes, there is no option to “style” the captcha screen. We will consider adding this in the future, thank you.
Michael
Hello Shelley,
yes that is right, links will work correctly in the sent newsletter (also in the test ones, of course).
Michael
Hello,
as the message itself says, it is only shown to system administrators. It won’t be visible on the public website.
Michael
Hello,
to edit the captcha you’d need to manually edit the templates. However we cannot give support on these matters, unfortunately.
Michael
Hello,
is the newsletter dedicated page correctly set up and active? Can you share a link to the website?
Michael
Hello,
no, at the moment it’s not possible to have the captcha directlty in the widget. I’ve passed this to our developers for further evaluation, thanks for your feedback.
Michael
Hello,
it says “by day” because it refers to the day when the newsletter has been sent (it helps when you have an history of sent newsletters and want to find quickly how many interactions a campaign got). But yes, I get your point and we’ll be changing that to something more precise.
Thanks for your feedback.
Michael
Hello,
as explained in our documentation (https://www.thenewsletterplugin.com/documentation/addons/extended-features/advanced-import/#import-mode), lists can be assigned later to the imported subscribers, not read from the file itself.
Michael
Hello,
at the moment we do not have such option in our composer. You might be able to do that by switching to the html editor, but be warned that by doing do you’ll lose to ability to go back to the visual composer.
Michael
Hello,
the global newsletters statistics panel show the total opens for each newsletter, it doesn’t show the increment day by day. In the single newsletter statistics panel, you can see that but only with the premium Reports addon. Read more here: https://www.thenewsletterplugin.com/reports
Michael
Hello,
I’m not sure but when I first opened that page I saw the same design and content I’m seeing now, so nothing changed on my side. Could this be due to an aggressive caching policy?
Michael
Hello,
yes it’s possible by using our premium addon Autoresponder. Read more here: https://www.thenewsletterplugin.com/autoresponder
Michael
Hello,
that is the general statistics panel, relative to all your newsletters. You need to open the newsletter specific statistic panel: go to sent newsletters list and click on the statistic icon next to the desired newsletter. Let me know if what you see there is correct.
Michael
Hello Maurizio,
try to do the following: go to your account page on our website, find the license and click on the regenerate button. Then copy paste the new license code inside the plugin in Settings> General Settings.
Michael
Hello,
if you go to your WordPress installed plugins list, do you see Newsletter – Import/Export ? Is it activated?
Michael
Hello,
I’m really happy this made your work easier : ) If you hadn’t before, would you consider giving us a 5-stars review on our official page on WordPress.org plugin directory?
Thank you so much!
MichaelHello,
that page contains the main shortcode that Newsletter use for displaying all the service messages and much more. You can read more here: https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/#dedicated-page
michael
Hello,
Wp Users addon should add a new subscriber to Newsletter every time a new user gets registered, even if it gets redirected by your function. Is this not happening?
Michael
Hello,
unfortunately the output code of that shortcode will never work inside a newsletter, due to email design constraints. You can try to further style it by editing the raw html of the newsletter, but in this way you’ll lose the ability to use the visual editor (no way back once switched).
Michael
Hello,
are you inserting the shortcode generated by MEC into the newsletter composer directly?
Michael
Hello,
I see your point. Can you send me a screenshot of the statistics panel please?
thanks,
MichaelHello,
when editing settings for an Automated channel, you can add UTM links which can be interpreted by Matomo.
MIchael
Hello,
you should put a custom contact form on site b that sends subscriptions to site a. This can be done through Newsletter’s custom forms. Check our documentation on how to create one and which options are available.
Thanks,
MichaelHello,
sure, you can do that, just check our documention on custom forms creation and editing.
Michael
Hello,
there could be a delay between the send of a newsletter and when statistic data will appear. If you see opens and clicks on the first day only, it may indicate that no opens and clicks were performed in the following days. This is quite normal, expecially on a small mailing list.
Michael
Hello Ben,
please access your account page in our website and download the import export addon, and try to manually install it.
Michael
Hello,
no worries about your question. You can turn off tracking with our plugin. Unsubscribe surveys are not even a feature in our plugin. If you send from your own domain-linked mailbox, that’s what will appear in your recipients from field. This is all included with our free version.
Feel free to ask me if you have any other doubts.
Thanks,
MichaelHello,
first of all I’d like to point out that we don’t throttle sending speed in any way, in both free and premium version (which by the way are exactly the same, you only pay for access to premium support and premium addons).
Sending speed may depend on a number of factors, the most important being your own hosting provider or sending service. You must ask them directly which speed you should set, as every provider has its own limits. Generally speaking, sending with smtps included with your hosting plan will always result in poor performances, in order to get reliability (e.g. deliverability) you should sign up for a free or paid plan at one of the ESP (email sending providers) we are integrated with (or also via Smtp). This is explained in the same page that @web linked.
Thanks,
MichaelHello,
please try to uninstall and reinstall (and activate) the addon manager and see if that solved the issue.
Thanks
Hello,
please perform the diagnostics steps as described here: https://www.thenewsletterplugin.com/documentation/troubleshooting/email-sending-issues/#delivery-diagnostic
thanks,
MichaelHello Jonas,
I’m not sure I understood what issue you’re experiencing. Could you please elaborate?
Thanks,
MichaelHi,
we do not manage plans upgrades automatically. You can buy the Blogger plan, test it out and then request a refund in the first 30 days after purchase. Then you can keep your account and buy the Agency plan if you’d like to.
Thanks,
MichaelHello,
please have a look at our documentation about using the different kinds of forms and styling them: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/
Thanks,
MichaelI get it, as I said, keep an eye on our website, there might be promo sales going on soon.
take care,
MichaelHello Matthew,
yes of course, check our official documentation here: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/
Michael
Yeah sure,
send it to michael@thenewsletterplugin.com , thanks.
That’s weird. Are your posts all public and published? Can you send me a screenshot of the posts block with the settings?
Thanks,
MichaelHello Matthew,
the first one is the block based subscription form you can add to your pages, posts, widgets (everywhere WordPress supports block based editing). Legacy widget need to be used when you’re using classic widgets. The shortcode version is mostly used to add a custom coded form.
Hope this clarifies things!
Thanks,
MichaelHello @bga.lambert,
sorry to hear that. We find that our prices are well in the average of WordPress premium plugins prices. We run promo sales every now and then, you might want to come back to our website to check if one is active.
Thanks,
MichaelHello @bga.lambert,
that is our regular price for the 3 website license. We do not offer licenses for 1-site only.
Thanks,
MichaelHello,
did you select the correct category which your posts belong to? Also, remember to save your template before performing a test send.
Michael
Hi,
don’t worry we are well aware of GDPR’s regulations. That is a recommendation, anyway all data is in your hands and nothing is stored elsewhere rather than your own server.
thanks
MichaelNewsletters can’t be converted automatically to posts, but you can use the Archive addon to have an online version of your sent newsletters.
Michael
Hello Mueller,
you already opened another thread with your feedback, for which we thank you as it’s always appreciated. If you ran a test yourself before sending out a newsletter (which is a best practice) you would have seen the weird chars, that’s why we encourage to always test newsletters before an actual send. Anyway, I already apologized for this and for any inconvenience it may have caused to you. We can’t do much more than aknowledge our mistakes and fix them in the shortest possible amount of time. Hope this makes sense.
Michael
Hello,
the second update you saw yesterday has been released in order to fix that bug. That’s the only way we have to fix anything, so yes, we apologize for the bug we introduced with Newsletter 8.5.3 but it was fixed in a matter of hours with release 8.5.4. Release 8.5.5 has nothing to do with that bug, it aims to fix another couple of bugs which appear in rather uncommon scenarios.
Thanks,
MichaelHi,
you can simply use the privacy field, you can set it up on the main form configuration panel. Links will always open in a new page.
Michael
Hello,
at the moment we don’t have a way to edit the notification template, apart from editing the php file (which unfortunately we don’t offer support with).
Michael
Hello,
I’m not sure I understood correctly what you need to do, sorry about this. Could you please elaborate?
Michael
Hello,
available tags are listed here: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
Michael
Hello,
if you use a custom coded form (html form) you can add any class you’d like to. This will also remain consistent even if you change your design or update the plugin of course.
Michael
Il dropdown con scelte multiple non è gestito dal plugin, per avere la scelta multipla l’unica opzione è la visualizzazione standard con i checkbox. Altrimenti è possibile creare un form custom in html o usare uno dei plugin di creazione form con i quali siamo integrati.
Michael
Oh yeah sorry: everything you create or collect with our plugin will reside on your own server, nothing is stored elsewhere.
Michael
