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Hello,
you can lower the sending speed on Newsletter general settings, but I also suggest to run some spam check tests.
Michael
Hello,
no, at the moment we don’t have such feature. We might be adding more targeting options later this year.
Michael
Hello Gregor,
from your screenshot I can see a typo: “numer” instead of “number”. Please try to copy past this code, which is correct and shoule be working as expected:
automated-{channel_number}-{email_id}
Hello Gregor,
I’ve passed this to our developers, it is certainly something we may add in the near future. Thanks for your precious feedback.
Michael
Hello,
if you don’t answer my questions, it would be rather hard for me to help you.
1. Where did you insert your custom html? The correct place to paste the code is: Subscription > Confirmation > Email > Select “Text” panel. Be sure that “Customize” radio button is selected.
2. You can also send me a screenshot of that panel, so I can check everything is ok.
Thanks,
MichaelHello,
you can edit error messages from the core plugin files, but there’s no option to edit them in the plugin frontend. We’ll think about adding this in the future.
Thanks,
MichaelHi,
you said you added the html, may I ask where exactly did you add it? Did you check the “customize” radio button? Also, we recently added the option to create your customized service emails with our visual composer, did you give that a try?
Michael
I’m sorry, I still don’t understand what exactly isn’t working here. Did you design your confirmation email using the composer?
Michael
Hello,
even if we didn’t introduce this feature yet, it’s fairly easy to run an ab test with Newsletter: just use lists, send the same newsletter to two different lists and compare results.
Michael
Hello Florian,
sorry for this delay. We recently introduced the option to create welcome and confirmation emails with our composer. If you use that, merge tags like {date_Y} will work correctly.
Michael
Hello,
please contact your sending provider and ask them which is the hourly speed limit, then set the same amount in Newsletter general settings.
Michael
Hello,
as I said, it’s your theme that’s interfering with our code. Please change this css rule in your theme’s style file and use your preferred color.
.tnp-subscription label, .tnp-profile label {
color: #c11d1d;
}Hello,
did you correctly setup Newsletter main page? It should contain Newsletter main tag only and nothing else.
Michael
Hello,
this is caused by your theme css interfering with our form. I’ll check the code and give you the right rules to be applied.
Michael
Hello,
if you’re referring to merge tags, you can find them here: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
Michael
Hello,
please perform a Lighthouse test on your website, that will allow you to bettere understand which element exactly is causing the (barely noticeable) CLS. You can perform a Lighthouse test by using Chrome’s developer options.
Michael
Hello,
hate to say that, but ChatGpt is correct : )
Lists are part of the core plugin, which is 100% free.Michael
Hello,
I already did: https://pagespeed.web.dev/analysis/https-bujuyollarda-com/cfm3no1ehu?form_factor=mobile
There’s no mentioning of Newsletter widget on the results.
Michael
Hello,
that’s right, names and other details are synced only once, when you import them. Any other edits other than email addresses should be synced manually. I’ve informed our developers of you request, it might be something we can consider adding in the future.
Michael
Hello,
I’ve run some tests on your website, and it looks like there are other elements contributing heavily to CLS score. Take a look here: https://webvitals.dev/cls/52RdMQLfBtFDjOrVJR5a
Michael
Hello,
no, blocks can’t be inserted inside columns, but we will think about this in next developments.
Thanks for your feedback.Michael
Hello,
we don’t offer support on this kind of customizations, however I’ll leave this thread open so other forums can help you.
Michael
Ciao Giancarlo,
questo problema è relativo al cron, ti consiglio di utilizzare un servizio di cron esterno (il tuo hosting può fornirtene uno, oppure ci sono soluzioni a pagamento come easycron).
Michael
Hello Oliver,
this is the current compatibility of html anchors in email design: https://www.caniemail.com/search/?s=anchors. As you can see, they’re extremely unreliable, so we won’t add this to Newsletter.
Michael
Hello,
if you have an active paid license, please open a support ticket from your account area, thank you.
Michael
Hello,
yes of course, a new import won’t delete old subscribers if they are not present in the import file: they will be left untouched. If you need to delete them, you can delete all subscribers before a new import.
Michael
Hello,
that’s not possible for technical reasons. Yes, the only way is by duplicating existing newsletters.
Michael
Hello,
if you click on that link, you can gather some more in depth info about that issue. If those blogs are sharing the same hosting, it’s probably caused by the same error.
Michael
Hello,
there are no issues with last Newsletter update that we are aware of. Can you please be a little more specific with theproblem you’re experiencing?
Michael
Hello,
in order to get priority support, please open a ticket from your account area, thank you.
Michael
Also, you can check if there are double subscriptions (which can be a cause) by going to the Subscriber detail and check the logs for that particular user (pick one for whom you’ve received a double notification).
Michael
Hello Jen,
please activate logging by going to Settings > General Settings > Advanced, then simulate a new subscription and paste here a copy of the logs.
Michael
Hello,
that’s not possible with an automation, but you can move them manually going to Subscribers>Maintenance, or one by one.
Michael
Hello Jen,
could you share with us an example of the two notifications you are getting? Are you sure there are no cc’s? Or maybe you’re using another form plugin with notifications turned on?
Michael
Hello Adam,
we’ve checked extensively the TranslatePress addon on our environments but we weren’t able to replicate this issue. A quick question: is your subscription/activation configuration the standard one?
Michael
Hello,
glad to hear that. As this is a public forum, you might want to share your solution here, as other users might benefit from it.
Thanks!
MichaelHello,
this is somewhat tricky to debug because “view online” pages of newsletters are not real Wp pages, as they are dynamically created. So there’s no way to customize open graph settings for those pages. The Facebook scraper could take the first image on the newsletter, for example, or the general website image, if that’s set by a Seo plugin. You can verify the behaviour by googling Open graph debugger.
A workaround for this might be setting a general website opengraph cover image, optimized, which will be detected by Facebook (and most other social networks).
Michael
Hello,
no, we do not have such a feature at the moment. I think you could automate this with some combination of plugins, but we cannot give support on these matters.
Michael
Hello,
unfortunately we do not provide support for custom features. Other forum partecipants might be able to help you, though.
Michael
Hello Jen,
are you referring to the admin notification emails that you get when a new subscriber joins?
Michael
Ciao,
sto verificando proprio questa mattina, scusami del ritardo. Risponderò a questo thread non appena avrò novità.
Grazie,
MichaelHello,
yes; I understood what you’re trying to do. I can’t give an ETA at the moment, but this is definitely something we will work on.
Michael
Hello,
normally we cannot help with these kind of customizations. I’ve passed this to our developers, if one of them will come up with an easy solution for this, I’ll gladly share it with you. Other forum users can also see this and suggest their solutions, of couse.
Michael
Hello Adam,
we’re looking into this, it’s related to how TranslatePress works. I’ll get back to you as soon as we’ll have any news.
Michael
Hello,
yes, that’s your tracking code, you can enter it in welcome page settings panel even if you have already a seo plugin who manages it. You can then find subscription conversions in your Google Analytics panel.
Michael
Hello,
I meant, contact your hosting provider. That’s how you’re sending mails currently. Our plugin doesn’t send anything on its own, it relies on the selected sending engine, like the website itself, external sending services and so on.
Michael
Hello,
since that’s just a notification message, it’s only available in english at the moment. You could edit the plugin files directly, if you are proficient with php, but we don’t provide support on those matters unfortunately.
Michael
Hello,
I just tried to sign up and I can confirm the 404s. Are you sure you created a Newsletter page with only the newsletter main tag in it?
Michael
Hello,
you should ask your provider for errors, if all emails bounce back there’s probably some misconfiguration at server level.
Michael
Hello,
those informations are already correctly formatted. remember to write data one per line, and to keep the same order for all lines (e.g. name, surname, email address, gender and so on). Separate values with commas and export as simple text. The copy everything from there and follow the automated procedure.
Michael
Hello,
please take a look here (https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/#lists) and here (https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/#url-tags-usage)
Michael
Hello, that doesn’t look like a newsletter-code. That’s why you see only the link, since iframes are not supported in email design.
Michael
Hello,
I just tried to subscribe to your newsletter and I can confirm everything works as expected: I was able to edit my profile without being unsubscribed.
Michael
Hello,
please try to go to Subscribers > Unsubscription and set default messages, if you have changed them. (Just uncheck “customize”). then perform another test.
Michael
Hello,
delay is always counted towards last message. So if you want to send on 2nd day, 3rd day and 4th day, you should set 24 hours delay on all messages.
Michael
Hello,
this may be caused by an automatic unsubscription. Is your email address on the same domain?
Michael
Ok, and what do you mean exactly by “nothing is displayed”? Did you send a test newsletter after saving it?
Michael
Hello,
the error speaks for itself: too many of your sent emails are getting bounced. Which service are you sending with?
Michael
Hello Pierre,
unfortunately there’s no easy way to solve this with an update. Older templates may be flawed for a number of reasons and the quickiest way to get rid of this is to create a new “template” once and for all and keep using that to build your newsletters.
Michael
Hello,
what Siteground suggested you is correct, and I strongly suggest to sign up for dedicated SMTP service in order to gain speed and reliability.
Michael
Hello,
yes, you can use our free Smtp addon to send your newsletters and service emails with any remote Smtp service. All other emails from your website will be sent from the website itself. Beware that if you install any other smtp plugin, then ALL your emails will be sent through that, even your newsletters.
Michael
Hello Mike,
click stats on overview tab are related to subscribers who clicked, not single clicks. On links tab, those are the total clicks (a user could have clicked more than once) a link got.
Click tracking is 100% accurate. Opens tracking can be affected by bots, antivirus software etc.
Michael
Hello Brian,
did you also open a ticket on this matter? If yes, we’ll reply there, thank you.
Michael
Also,
this may happen cause you’re duplicating old templates with some errors on them. Try the following: create a new “template” from scratch (replicating your desired design) and then try to duplicate that, and see if the gradient issues persist.
Hello Pierre, thanks for you video.
Just a question: if you manually remove the wrong gradient, does it get removed from the editor and the sent newsletter?
Michael
Hello,
unfortunately this is something we don’t manage at the moment. I’ve passed this to our development team.
Michael
Hello Laszlo,
since you bought one of our premium licenses, in order to get priority support please open a ticket from your account area. Anyway, here’s the documentation for Automated and Autoresponder: https://www.thenewsletterplugin.com/documentation/addons/extended-features/automated-extension/
Hello Mary,
if the domain you’re sending from is onpointedigitalservices.com, it looks like there are some dmarc and spf related issues. Check here: https://mxtoolbox.com/emailhealth/onpointedigitalservices.com/
Please contact Siteground support and tell them to check your configuration.
Michael
Hello,
blocks in templates are created using our visual composer, in particular that design is created by using the Hero block.
Michael
Hello,
please read here: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/#lists
Michael
Hello, that’s the default label, if you want to completely remove it or customize, please create a custom form following our documentation.
Michael
Hello,
yes normally a sent newsletter can’t be edited again, except for editing the database directly.
Thanks,
MichaelHello,
no worries, I’m glad you sorted this out. As you can see, it was a server misconfiguration on your side, that’s why the image went 404 for me, and you could see it.
Michael
Hello,
this is the link to your image in the newsletter:
https://www.eclipsedetoile.com/wp-content/uploads/2025/01/miniature-le-tarot-dans-la-tete-700.jpg
As you can see yourself, the image doesn’t exist on your website.
MIchael
Hello,
start from the following rule:
.tnp-subscription-popup .tnp-field-firstname {
background-color: red;
}and put it in Settings > General > Advanced, where you see the custom styles box. Then save and preview your popup.
Hello,
just create a new page, which you can call e.g. “Newsletter”, put the shortcode there (and nothing else) and then choose it from Newsletter general settings.
Michael
Hello Andrea,
please try to add your styles by using top element tnp-subscription-popup. Also, you can put your styles in the css box you can find in Settings > Advanced
Michael
Ciao,
avrei bisogno di verificare il contenuto del file che stai tentando di importare. Puoi mandarlo a michael@thenewsletterplugin.com ?
Grazie
Hello,
sorry to ask, but did you read the entire documentation article I linked to you? Cause some of those causes affects all email clients. Also, may I ask which kind of verifications you made? Another thing: please send a copy of your last newsletter to michael@thenewsletterplugin.com?
Michael
Hello,
this is a rather common issue. Please read here: https://www.thenewsletterplugin.com/documentation/images-in-the-email-are-not-showing-up/
Michael
Hello GG,
if you have a paid license with us, please open a ticket from your account page, so our dedicated team can reach out.
Thanks,
MichaelQuesto forum non supporta gli allegati, devi utilizzare un servizio esterno di condivisione immagini e incollare qui il link, grazie.
Michael
Hi,
attachments aren’t currently supported on Newsletter, I’m not sure what happens with the modal, though. Read more here: https://www.thenewsletterplugin.com/documentation/adding-attachments-to-newsletters/
Hello Florian,
we’ll check this, I’ll get back to you as soon as possible with possible solutions.
Michael
Hello Florian,
we try to do our best to always improve Newsletter’s features, and the feedback from our users is vital, so we do thank you!
Bests,
MichaelHello,
this shouldn’t be happening with our current sending engine. Let us think of possible reasons for this behaviour, we’ll get back to you as soon as possible.
Michael
Hello,
we recently introduced the option to resubscribe for users who unsubscribed. Please check it out, and feel free to let me know your feedbacks.
Thanks!
Hello,
yeah, a screenshot can be helpful. Also, which Newsletter version are you currently using?
Michael
Hello,
if a test mail is sent and succesfully received with the Smpt addon you configured, then there’s no reason you shouldn’t be able to send also real newsletters. How do you know that “none of them received it” ?
Michael
Hello,
don’t worry, we’re here to help. You should have only one page active and published with the newsletter main tag, as described in our documentation. What’s exactly not working in that scenario?
Michael
Hello Raphael,
I’ve submitted this to our developers, it needs a change from our side and we’ll evaluate wether to include this in one of the following releases.
Michael
Hello,
that’s not the main newsletter tag: please read here carefully > https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/#dedicated-page
Hello,
glad you have solved this, that’s what I would have suggested you to do. feel free to reply if you need anything else.
Michael
Hello,
CRON service isn’t free, it’s part of our premium licenses. If you need just that, you can use a service like Easycron or similar.
Thanks,
MichaelHello Florian,
there were technical reasons behind this process but I totally get your point (I also saw your feedback on our wordpress.org page). We’ll be working to improve this.
Michael
Hello,
you can see which db tables Newsletter use by going to Help > System. All your newsletters are stored there.
Michael
Helllo,
there has been a misunderstood with my first reply, I apologize for that. Repeated subscriptions refers to already subscribed users. If someone unsubscribes, the only way they can resubscribe is through the resubscribe link (which may be put in the goodbye email, see our documentation) or by manually deleting them from subscribers list.
Michael
Hello Cheryl,
you’re right, that’s a missing option. I’ve passed this to our developers. Many thanks for your feedback.
Michael
Ma provando ad inserire manualmente uno degli indirizzi presenti nel file csv, compare la notifica che il contatto è già presente?
Hello,
that would have solved your issue, of course. Every Automated channel can be sent to one list only, but unfortunatelyt at the moment we’re lacking any other conditional filters. I’ll get back to you as soon as possible.
Michael
Oh, another thing: I took for granted that you installed the Addon Manager and Import/Export free addon, is that right?
Michael
Hello,
from what you said, I think those are WordPress users, not newsletter subscribers. Please read the following article: https://kinsta.com/blog/stop-wordpress-registration-spam/
Michael
Hello,
which version of Newsletter are you currently using? Import/Export tool is available at the main menu under Subscribers.
Michael
Hello,
at the moment we do not have such payment options, as we only offer yearly license plans. But it’s non recurring and you have a 30 days refund option, which can be conveniently used to evaluate our premium addons.
Michael
Hello,
please contact your provider and ask them the whitelist the operation you were trying to execute (CSV upload).
Michael
Hello Diana,
yes of course we have double optin option. You can find the option in Subscription > Settings.
Michael
Hello David,
sorry my bad, from your words I thought you were already using the addon. Automated works with channels: every channel is thought as a “topic”, that a contact can be subscribed to. He will then be notified whenever some new content gets published on that topic (using dynamic blocks and taxonomies). Of course, if a subscriber is present in more than one list, he will get two separate (same) newsletters, and at the moment there’s no easy way to overcome this behaviour. Let me speak with our developers and see if there’s a quick workaround to meet your needs.
Thanks,
MichaelHello David,
if you’re already using our Automated addon and if you have a valid license, please open a ticket from your account in order to receive premium support.
Thank you,
MichaelHello,
may I ask you which version of Newsletter Archive and Newsletter you are currently using?
Michael
Hello Joe,
honestly we don’t find that literally 2 clicks are “a lot of extra clicking” : ) However, I get it could be faster that way when you’re creating a new autoresponder with lots of emails in the series. I’ve passed this to our developers for further evaluation, thank you for your precious feedback!
Michael
Hello,
a duplicate button is present on the newsletters list inside every Autoresponder channel. There you can also create a new newsletter.
Michael
Thanks Maurits. May I also ask which sending method you are currently using? External provider or your own website / hosting provider?
Michael
Hello,
no, we’re not compatible with wp-cli. Newsletters are stored in newsletter_emails table.
Michael
Ok, thanks Maurits. Another check I need to ask you to do: go to https://www.mail-tester.com/ and follow the indications, then share with me the results please.
Michael
Hello,
please also go to Subscribers > Edit > Logs (for each subscriber) and take a look at which IP triggered the unsubscription. It should always be the same address. Also, may I ask wich version of the plugin are you currently using?
Hello Stephane,
raw html newsletters are stored just like any other newsletters, you can create one by going to our composer and select “Raw html” from the preset panel.
Michael
No worries @jourdan, let me know your findings.
Michael
Hello,
this might be related to aggressive spam filters that trigger automatic unsubscriptions. Please read here carefully: https://www.thenewsletterplugin.com/documentation/subscribers-and-management/cancellation/#unwanted-unsubscribe
Michael
Hello,
if the subscribers come from an import, it might be a problem related to the original source file. Try the following: create a new csv with only one subscriber, along with the custom fields, import it and check if those fields are correctly mapped.
Michael
Hello Jourdan,
it’s hard to tell if everything you set is correct only by reading it, cause every filter combination is potentially “correct”, it really depends on what you’d like to obtain. You say that based on your count, this should result in more or less 20 recipients: did you carefully double check this number? Are you certain it’s correct? Do you press save after setting your filters? The count number on the right should update every time.
Michael
It looks like we’ll have to debug this and release a fix. I’ve submitted this to our developers.
Michael
Hello,
I am still troubleshooting this, thanks for your patience. A quick question: do you explicitly set the background color in the composer (.e.g to white) ?
Michael
This indicates there are no particular issues in the sending procedure. How did you determine that your newsletter didn’t hit your recipients’ inboxes? Which sending method are you currently using?
Michael
Hello Igor,
this shouldn’t be happening of course. Could you please send to me a pair of screenshots of the faulty behaviours? (Use an image sharing service, please).
Michael
Hello Torsten,
unfortunately that is not possible at the moment, unless you create your own api integration, but we normally can’t give support on these matters, hope you understand. It is possible of course to use our own (html) forms on another website, since they’re generated with all necessary data.
Thanks,
MichaelHello,
Mastodon social link icon will be added on next Newsletter update. BlueSky will be added in the future.
Thanks,
MichaelHello,
EvenON looks like a promising plugin but at the moment it’s not so widely used. We might however consider developing an integration with it in the future.
Thanks for your feedback,
MichaelHello Torsten,
just to be sure: you’d like to add a Fluent Form – Ninja form on another domain and send subscribers (those who click a checkbox) to the main domain, where Newsletter is running: is that right?
Michael
Hello,
can you please explain what you’d like to achieve? I’m sorry but I don’t fully understand it.
Michael
Hello Amrit,
now it’s all clear, thanks for the clarification. I’ll ask our developers if this is doable, however it is a very particular situation which we normally cannot give support to.
Michael
Hello Amrit,
I’m sorry but I don’t think I understood what is going on here : ) Could you describe your situation again?
Thanks,
MichaelHello Rob,
we’d wait a little bit longer in order to decide to add Blue Sky to our social networds list.
Thanks,
MichaelHello,
yes, there is no option to “style” the captcha screen. We will consider adding this in the future, thank you.
Michael
Hello Shelley,
yes that is right, links will work correctly in the sent newsletter (also in the test ones, of course).
Michael
Hello,
as the message itself says, it is only shown to system administrators. It won’t be visible on the public website.
Michael
Hello,
to edit the captcha you’d need to manually edit the templates. However we cannot give support on these matters, unfortunately.
Michael
Hello,
is the newsletter dedicated page correctly set up and active? Can you share a link to the website?
Michael
Hello,
no, at the moment it’s not possible to have the captcha directlty in the widget. I’ve passed this to our developers for further evaluation, thanks for your feedback.
Michael
Hello,
it says “by day” because it refers to the day when the newsletter has been sent (it helps when you have an history of sent newsletters and want to find quickly how many interactions a campaign got). But yes, I get your point and we’ll be changing that to something more precise.
Thanks for your feedback.
Michael
Hello,
as explained in our documentation (https://www.thenewsletterplugin.com/documentation/addons/extended-features/advanced-import/#import-mode), lists can be assigned later to the imported subscribers, not read from the file itself.
Michael
Hello,
at the moment we do not have such option in our composer. You might be able to do that by switching to the html editor, but be warned that by doing do you’ll lose to ability to go back to the visual composer.
Michael
Hello,
the global newsletters statistics panel show the total opens for each newsletter, it doesn’t show the increment day by day. In the single newsletter statistics panel, you can see that but only with the premium Reports addon. Read more here: https://www.thenewsletterplugin.com/reports
Michael
Hello,
I’m not sure but when I first opened that page I saw the same design and content I’m seeing now, so nothing changed on my side. Could this be due to an aggressive caching policy?
Michael
Hello,
yes it’s possible by using our premium addon Autoresponder. Read more here: https://www.thenewsletterplugin.com/autoresponder
Michael
Hello,
that is the general statistics panel, relative to all your newsletters. You need to open the newsletter specific statistic panel: go to sent newsletters list and click on the statistic icon next to the desired newsletter. Let me know if what you see there is correct.
Michael
Hello Maurizio,
try to do the following: go to your account page on our website, find the license and click on the regenerate button. Then copy paste the new license code inside the plugin in Settings> General Settings.
Michael
Hello,
if you go to your WordPress installed plugins list, do you see Newsletter – Import/Export ? Is it activated?
Michael
Hello,
I’m really happy this made your work easier : ) If you hadn’t before, would you consider giving us a 5-stars review on our official page on WordPress.org plugin directory?
Thank you so much!
MichaelHello,
that page contains the main shortcode that Newsletter use for displaying all the service messages and much more. You can read more here: https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/#dedicated-page
michael
