The Newsletter Plugin

Forum Replies Created

Viewing 40 posts - 1 through 40 (of 40 total)

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November 14, 2024 at 1:23 pm in reply to: Import from MailPoet not working #335691

Roberto
Keymaster

Hi Gert, could you please let us know which version of the MailPoet plugin you are using? Regards,
Roberto

August 6, 2024 at 10:21 am in reply to: Subscription confirmation emails not sent #330391

Roberto
Keymaster

Please see https://www.thenewsletterplugin.com/documentation/troubleshooting/newsletter-delivery-engine/ for scheluder tips and hints.

Installing WP Crontrol often shows that many WordPress environments can’t manage scheduled tasks, not only Newsletter ones.

October 5, 2023 at 5:07 pm in reply to: subscribe at registration form woocommerce #307720

Roberto
Keymaster

Yes, it’s possible. For premium addon support please open a ticket and we’ll be glad to assist.
Regards,
Roberto

June 12, 2023 at 4:40 pm in reply to: Error controls.php – Version 7.8.4 #302644

Roberto
Keymaster

You can find all the previous versions at https://wordpress.org/plugins/newsletter/advanced/
Regards,
Roberto

November 17, 2022 at 10:15 am in reply to: Link for Blog Titles #291290

Roberto
Keymaster

Hi, you can easily customize the block following this guide: https://www.thenewsletterplugin.com/documentation/developers/dev-composer-blocks/
Regards,
Roberto
The Newsletter Plugin

December 6, 2021 at 8:08 am in reply to: After buying the plugin I didn’t receive any mail regarding account #279281

Roberto
Keymaster

Hi, please write an email to support@thenewsletterplugin.com with some information about your purchase and we will solve as soon as possible.
Regards,
Roberto

April 16, 2021 at 12:11 pm in reply to: Download Addons Manager issue #270218

Roberto
Keymaster

We fixed the link, can you retry?
Regards,
Roberto

April 12, 2021 at 3:53 pm in reply to: EDD integration #269836

Roberto
Keymaster

EDD integration available!
https://www.thenewsletterplugin.com/documentation/addons/integrations/edd-extension/

April 2, 2021 at 8:42 am in reply to: Where could we delete a list? #269317

Roberto
Keymaster

Hi, if you want to set or unset massively a list, you can easily do that by using the “massive action” page on the “subscribers management panel”, inside the Newsletter dashboard. On that page, you can perform a wide range of operations and also move users from one list to another.

You can also delete the list name, so it will not be used for filters and other stuff.

Please refer to https://www.thenewsletterplugin.com/documentation/subscription/newsletter-lists/

Regards,
Roberto

April 2, 2021 at 8:35 am in reply to: No verification email needed? #269316

Roberto
Keymaster

Hi, you can choose between single and double opt-in from the settings.
Please read more on https://www.thenewsletterplugin.com/documentation/subscription/subscription/
Regards,
Roberto

April 1, 2021 at 3:42 pm in reply to: Cannot find my subscription #269284

Roberto
Keymaster

Hi, your Blogger License has expired on 2018-12-19.

April 1, 2021 at 1:30 pm in reply to: Cannot find my subscription #269263

Roberto
Keymaster

Hi, where did you buy the lifetime subscription?

Please note that the Newsletter license includes one year of support and updates.

Regards,
Roberto

March 23, 2021 at 8:41 am in reply to: Advanced import add-on doesn’t work #268671

Roberto
Keymaster

Hi, we are anlyzing the problem, please follow ticket updates.
Regards,
Roberto

March 9, 2021 at 8:09 am in reply to: Hero Button Always Click Me #267893

Roberto
Keymaster

Hi, we are releasing a fix, please update when available.
Regards,
Roberto

March 31, 2020 at 2:23 pm in reply to: SMTP non funziona piu dopo l’aggiornamento da 6.5.7 a 6.5.8 #249077

Roberto
Keymaster

Salve, può trovare tutte le informazioni sull’errore alla pagina https://www.thenewsletterplugin.com/documentation/delivery-and-spam/email-sending-issues/

Saluti,
Roberto

March 25, 2020 at 11:55 am in reply to: typekit.net #248786

Roberto
Keymaster

No data is transferred, it’s only an HTTP GET to retrieve the syle.

Regards,
Roberto

March 25, 2020 at 11:51 am in reply to: can I change the width of the email template to 800px? #248785

Roberto
Keymaster

Hi, if you have your own HMTL code the best way is choose the Raw HTML way and not the Composer when you create a new message.

Regards,
Roberto

March 25, 2020 at 11:45 am in reply to: export newsletter templates #248784

Roberto
Keymaster

Hi, in the preview tab, inside the step after the composer, you can convert it to HTML.
Regards,
Roberto

March 25, 2020 at 11:41 am in reply to: New subscriber is added to all subscribers lists #248783

Roberto
Keymaster

Hi, if you are using the standard subscription form please check the lists configuration, otherwise check your form setup.
Regards,
Roberto

March 25, 2020 at 11:38 am in reply to: blogpost block category #248782

Roberto
Keymaster

Sure you can choose the category for posts block, can you link a screenhot of the grayed categories?
Please make sure you are using the latest version of the plugin.
Regards,
Roberto

March 25, 2020 at 11:26 am in reply to: Where are the bounced e-mails? #248765

Roberto
Keymaster

Hi, to try to help you we need to know more about your setup.

Please check how you are sending out your emails and if the mailing system in handling your bounces.

Regards,
Roberto

March 25, 2020 at 11:14 am in reply to: How can i create a premium support ticket? #248749
Roberto
Keymaster
To open a ticket please go to https://www.thenewsletterplugin.com/support-ticket

How to send a ticket
- Be sure you’re running the latest version of Newsletter. If an update is available, update it and check the problem again
- Report only one problem per ticket so it can be assigned to the right support person. Open different tickets for different issues
- Do not include any kind of code inside the ticket, please use pastebin.com and paste the provided link
- Report the Newsletter version and the version of each extension which is involved in your issue
- If the problem is about sending emails, do a test from the status panel of Newsletter and copy and paste the result
- If sending test from that status panel is ok but still no emails are delivered, open even a ticket with your hosting provider asking if you’re allowed to send emails and to check if they have dropped by spam filters (italian Aruba hosting does that regularly)
- Always try to disable security plugins and caching plugins if you experience incorrect behavior of administration panels
Regards,
Roberto
March 24, 2020 at 3:48 pm in reply to: Send once per day if new posts #248717

Roberto
Keymaster

Hi, please check out https://www.thenewsletterplugin.com/automated to get Automatic newsletters from your blog posts.
Regards,
Roberto

December 9, 2019 at 4:25 pm in reply to: Custom Blocks documentation #244734

Roberto
Keymaster

Hi, please see https://www.thenewsletterplugin.com/developers/dev-composer-blocks
Regards,
Roberto

December 3, 2019 at 6:37 pm in reply to: Database error when importing .csv #244456

Roberto
Keymaster

Hi, we are assisting you on the professional support ticket.
Regards,
Roberto

November 14, 2019 at 1:48 pm in reply to: How to make an unsubscribe link? #243580

Roberto
Keymaster

Hi, please follow our documentation here: https://www.thenewsletterplugin.com/documentation/newsletter-tags

{unsubscription_confirm_url} – to definitively unsubscribe; can be used on every email for the “one click unsubscription” or on unsubscription request page (the one references by the {unsubscription_url} tag)

Regards,
Roberto

November 4, 2019 at 9:07 am in reply to: how to make automatic newsletter ? #242985

Roberto
Keymaster

Hi, please consider our Automated addon: https://www.thenewsletterplugin.com/automated
Regards,
Roberto

October 3, 2019 at 8:13 am in reply to: Lost my password and don't remember the e-mail I used #241451

Roberto
Keymaster

Hi, please write to support@thenewsletterplugin.com with a receipt number, an order date or what do you have and we will search your account.
Regards,
Roberto

September 20, 2019 at 10:00 am in reply to: Need an invoice #235401

Roberto
Keymaster

Hi Ines, please check that you are using the right user, we can’t find a contract with this username. Can you send the payment receipt number or the contract number from the welcome email at support@thenewsletterplugin.com?
Regards,
Roberto

August 21, 2019 at 10:03 am in reply to: Newsletter Plugin Issue #213981

Roberto
Keymaster

Hi, you license has expired on June 28 2019.

Regards,
Roberto

December 14, 2018 at 12:06 pm in reply to: Lack of reply to ticket #140125

Roberto
Keymaster

Hi, usually we reply within 24 hours. Your ticket was opened less than 48 days ago, today we are taking care of it.
Regards,
Roberto

October 25, 2018 at 9:05 am in reply to: License not valid – but was when I first got it, a few weeks ago. #128258

Roberto
Keymaster

Hi, we are assisting you with emails and tickets, please check your inbox.
Regards,
Roberto

December 11, 2017 at 9:39 am in reply to: I Can't find the license key in my account #59148

Roberto
Keymaster

We’re checking for this problem, please check your inbox.
Best regards,
Roberto

February 16, 2017 at 5:17 pm in reply to: Popup and Leads – difference? #29826

Roberto
Keymaster

From pikks:

Yeah, I see that it doesn’t have the checkboxes to select male/female… those options are not in Leads 🙁 but are in Popup.
Also the CF7 integration doesn’t seem to support other options such as gender selection…

Btw. does Leads respect the new google rules about popups?
https://webmasters.googleblog.com/2016/08/helping-users-easily-access-content-on.html
Problem: the Leads popup doesn’t seem to show up on mobile (iPhone 5s with Chrome).
Is it supposted to work on mobiles?

Thank you

December 16, 2016 at 8:59 am in reply to: input areas outside of widget area #28200

Roberto
Keymaster

Hi, fixing this issue in the upcoming new version.
Regards,
Roberto

November 22, 2016 at 4:40 pm in reply to: HTTP ERROR 500 #27336

Roberto
Keymaster

Due to a technical error, a non-final version of Newsletter 4.7 has beeen released: if you are experiencing any issues, please reinstall version 4.7 through the WordPress repository.
Regards,
Roberto

November 22, 2016 at 4:28 pm in reply to: V 4.7 Error #27335

Roberto
Keymaster

No, the problem is only for those who have updated to a broken package of the 4.7.0.
Regards,
Roberto

November 21, 2016 at 4:39 pm in reply to: Update #27311

Roberto
Keymaster

Please reinstall the 4.6.8 version, we’re fixing the updated version.
Regards,
Roberto

November 16, 2016 at 9:07 am in reply to: Feature Request: Subscribe via WooCommerce Checkout #27194

Roberto
Keymaster

Hi, check out our WooCommerce extension, it does what you need: https://www.thenewsletterplugin.com/plugins/newsletter/woocommerce-extension
Regards,
Roberto

October 28, 2016 at 9:38 am in reply to: WooCommerce Integration for Responsive Drag & Drop Composer #26717

Roberto
Keymaster

Yes, it’s planned, stay tuned for great new features!
Regards,
Roberto
Author

Posts

Check out our premium plans with priority support.

Viewing 40 posts - 1 through 40 (of 40 total)

Customers' Reviews

Fantastic… and free !

Jori

I was searching for an alternative to my paid newsletter plugin. I found it, and it's even better !
Perfect solution

piper2412

The Newsletter plugin is the perfect solution for me as an author. It was very easy to set up, and they gave great support when I had a question, too! It integrates really well with SendInBlue for transactional emails. A big thumbs up.
impressed

twohills

I paid for the Pro option. Its powerful, yet very helpful. lots of checks and prompts.