[Roberto]

Hello, we couldn’t find any license associated with your account. To assist you further, please provide us with additional references or details to locate it. You can also contact us directly at support@thenewsletterplugin.com.

Please note that the inability to open a support ticket is likely due to the absence of an active license linked to your account. Let us know if we can help clarify anything further!

[Roberto]

Hi Gert, could you please let us know which version of the MailPoet plugin you are using? Regards,
Roberto

[Roberto]

Please see https://www.thenewsletterplugin.com/documentation/troubleshooting/newsletter-delivery-engine/ for scheluder tips and hints.

Installing WP Crontrol often shows that many WordPress environments can’t manage scheduled tasks, not only Newsletter ones.

[Roberto]

Yes, it’s possible. For premium addon support please open a ticket and we’ll be glad to assist.
Regards,
Roberto

[Roberto]

You can find all the previous versions at https://wordpress.org/plugins/newsletter/advanced/
Regards,
Roberto

[Roberto]

Hi, you can easily customize the block following this guide: https://www.thenewsletterplugin.com/documentation/developers/dev-composer-blocks/
Regards,
Roberto
The Newsletter Plugin

[Roberto]

Hi, please write an email to support@thenewsletterplugin.com with some information about your purchase and we will solve as soon as possible.
Regards,
Roberto

[Roberto]

We fixed the link, can you retry?
Regards,
Roberto

[Roberto]

EDD integration available!
https://www.thenewsletterplugin.com/documentation/addons/integrations/edd-extension/

[Roberto]

Hi, if you want to set or unset massively a list, you can easily do that by using the “massive action” page on the “subscribers management panel”, inside the Newsletter dashboard. On that page, you can perform a wide range of operations and also move users from one list to another.

You can also delete the list name, so it will not be used for filters and other stuff.

Please refer to https://www.thenewsletterplugin.com/documentation/subscription/newsletter-lists/

Regards,
Roberto

[Roberto]

Hi, you can choose between single and double opt-in from the settings.
Please read more on https://www.thenewsletterplugin.com/documentation/subscription/subscription/
Regards,
Roberto

[Roberto]

Hi, your Blogger License has expired on 2018-12-19.

[Roberto]

Hi, where did you buy the lifetime subscription?

Please note that the Newsletter license includes one year of support and updates.

Regards,
Roberto

[Roberto]

Hi, we are anlyzing the problem, please follow ticket updates.
Regards,
Roberto

[Roberto]

Hi, we are releasing a fix, please update when available.
Regards,
Roberto

[Roberto]

Salve, può trovare tutte le informazioni sull’errore alla pagina https://www.thenewsletterplugin.com/documentation/delivery-and-spam/email-sending-issues/

Saluti,
Roberto

[Roberto]

No data is transferred, it’s only an HTTP GET to retrieve the syle.

Regards,
Roberto

[Roberto]

Hi, if you have your own HMTL code the best way is choose the Raw HTML way and not the Composer when you create a new message.

Regards,
Roberto

[Roberto]

Hi, in the preview tab, inside the step after the composer, you can convert it to HTML.
Regards,
Roberto

[Roberto]

Hi, if you are using the standard subscription form please check the lists configuration, otherwise check your form setup.
Regards,
Roberto

[Roberto]

Sure you can choose the category for posts block, can you link a screenhot of the grayed categories?
Please make sure you are using the latest version of the plugin.
Regards,
Roberto

[Roberto]

Hi, to try to help you we need to know more about your setup.

Please check how you are sending out your emails and if the mailing system in handling your bounces.

Regards,
Roberto

[Roberto]

To open a ticket please go to https://www.thenewsletterplugin.com/support-ticket

How to send a ticket

• Be sure you’re running the latest version of Newsletter. If an update is available, update it and check the problem again
• Report only one problem per ticket so it can be assigned to the right support person. Open different tickets for different issues
• Do not include any kind of code inside the ticket, please use pastebin.com and paste the provided link
• Report the Newsletter version and the version of each extension which is involved in your issue
• If the problem is about sending emails, do a test from the status panel of Newsletter and copy and paste the result
• If sending test from that status panel is ok but still no emails are delivered, open even a ticket with your hosting provider asking if you’re allowed to send emails and to check if they have dropped by spam filters (italian Aruba hosting does that regularly)
• Always try to disable security plugins and caching plugins if you experience incorrect behavior of administration panels

Regards,
Roberto

[Roberto]

Hi, please check out https://www.thenewsletterplugin.com/automated to get Automatic newsletters from your blog posts.
Regards,
Roberto

[Roberto]

Hi, please see https://www.thenewsletterplugin.com/developers/dev-composer-blocks
Regards,
Roberto

[Roberto]

Hi, we are assisting you on the professional support ticket.
Regards,
Roberto

[Roberto]

Hi, please follow our documentation here: https://www.thenewsletterplugin.com/documentation/newsletter-tags

{unsubscription_confirm_url} – to definitively unsubscribe; can be used on every email for the “one click unsubscription” or on unsubscription request page (the one references by the {unsubscription_url} tag)

Regards,
Roberto

[Roberto]

Hi, please consider our Automated addon: https://www.thenewsletterplugin.com/automated
Regards,
Roberto

[Roberto]

Hi, please write to support@thenewsletterplugin.com with a receipt number, an order date or what do you have and we will search your account.
Regards,
Roberto

[Roberto]

Hi Ines, please check that you are using the right user, we can’t find a contract with this username. Can you send the payment receipt number or the contract number from the welcome email at support@thenewsletterplugin.com?
Regards,
Roberto

[Roberto]

Hi, you license has expired on June 28 2019.

Regards,
Roberto

[Roberto]

Hi, usually we reply within 24 hours. Your ticket was opened less than 48 days ago, today we are taking care of it.
Regards,
Roberto

[Roberto]

Hi, we are assisting you with emails and tickets, please check your inbox.
Regards,
Roberto

[Roberto]

We’re checking for this problem, please check your inbox.
Best regards,
Roberto

[Roberto]

From pikks:

Yeah, I see that it doesn’t have the checkboxes to select male/female… those options are not in Leads 🙁 but are in Popup.
Also the CF7 integration doesn’t seem to support other options such as gender selection…

Btw. does Leads respect the new google rules about popups?
https://webmasters.googleblog.com/2016/08/helping-users-easily-access-content-on.html
Problem: the Leads popup doesn’t seem to show up on mobile (iPhone 5s with Chrome).
Is it supposted to work on mobiles?

Thank you

[Roberto]

Hi, fixing this issue in the upcoming new version.
Regards,
Roberto

[Roberto]

Due to a technical error, a non-final version of Newsletter 4.7 has beeen released: if you are experiencing any issues, please reinstall version 4.7 through the WordPress repository.
Regards,
Roberto

[Roberto]

No, the problem is only for those who have updated to a broken package of the 4.7.0.
Regards,
Roberto

[Roberto]

Please reinstall the 4.6.8 version, we’re fixing the updated version.
Regards,
Roberto

[Roberto]

Hi, check out our WooCommerce extension, it does what you need: https://www.thenewsletterplugin.com/plugins/newsletter/woocommerce-extension
Regards,
Roberto

[Roberto]

Yes, it’s planned, stay tuned for great new features!
Regards,
Roberto

[Author]

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