Facing the same problem. Although there is an option to create a custom email, this is not the one that gets triggered. Nor is there a way of triggering it.
Why are there two places
to create a custom email when one of it does not work? It was quite confusing. And given this is the first step for any and every subscriber – it’s quite crucial and makes me think of other newsletter plugins which manage to do this alright. Is any resolution possible please?