Unsubscribe Link does not work in the real newsletter modus

[LittleWombat]

Hello everyone,

I have a problem with the unsubscribtion link in my Email Footer. I usually use the templates for the creation of newsletters (also the footer). Now we recognized that the automatically generated links (unsubscribe / edit settings / etc) do not work. In the testing mode AS ALSO with the real subscribers. Unfortunately we got many complaints.

How can I edit these links or rather how can I add a unsubscribe link in my Email footer?
Thanks in advance for your help.

[Stefano]

Hi, those kinds of links must be generated “per subscriber” since they contain the subscriber’s token. What kind of link is received when you send the newsletter? Can you create a newsletter, and add test @ thenewsletterplugin . com as “test” subscriber and send a test to that address?

[LittleWombat]

Hallo Stefano,

thanks for your help. I send a (real) newsletter to your email address.

[Stefano]

I’ve received the test and the links are ok. They lead the subscriber to the /newsletter page on your site but apparently, that page does not contain the [newsletter] shortcode, so the messages are not shown.
Please check if that page is correctly configured, it should contain only the [newsletter] shortcode.

[LittleWombat]

Hello Stefano, thanks for your help. Finally we found the solution: we added a new footer (as a text) and added the tag {unsubscription_confirm_url}. Now it works. Thanks a lot!

[Author]

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