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Unrequested unsubscriptions upon submission of newsletter

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  • December 13, 2024 at 8:33 am #337191
    Maurits Vedder
    Participant

    After submitting a newsletter I am getting a massive number of unsubscriptions processed, while I know for a fact these people did not unsubscribe.

    December 13, 2024 at 9:33 am #337192
    Michael
    Keymaster

    Hello,

    this might be related to aggressive spam filters that trigger automatic unsubscriptions. Please read here carefully: https://www.thenewsletterplugin.com/documentation/subscribers-and-management/cancellation/#unwanted-unsubscribe

    Michael

    December 13, 2024 at 10:22 am #337198
    Michael
    Keymaster

    Hello,

    please also go to Subscribers > Edit > Logs (for each subscriber) and take a look at which IP triggered the unsubscription. It should always be the same address. Also, may I ask wich version of the plugin are you currently using?

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