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Newsletter “opens” number issue – emails counted as open but they are not

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Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • March 30, 2020 at 2:57 pm #249020
    mronfort
    Participant

    Hello,

    I have an issue with the newsletter statistics. When I send a newsletter, many email are counted as open in the stats, but they are not.
    I sent a newsletter to a list of only emails address of mine : 100% open rate, but I opened none of the emails.

    Did you have this problem before, do you know how to fix it ?
    I am using MailJet SMTP

    Thanks,
    Martin

    April 2, 2020 at 12:15 pm #249186
    Stefano
    Keymaster

    Hi, that could happen if the mail client loads the tracking image even if the email has not been opened. I don’t think mailjet does that, but we could check.
    Some antivirus does that, installed in the client machine or in the mail server.

    Stefano.

    April 2, 2020 at 12:43 pm #249189
    mronfort
    Participant

    Hi, thanks for your answer. What do we do then, is there a solution ?
    Thanks

    April 4, 2020 at 11:03 am #249282
    Jeep35
    Participant

    Hi All,
    My problem is that since the latest release, I have no more “opens” counting, it remains to 000 ! This was functionning correctly before the release with the same parameters.
    have a good day.

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