Newsletter Dropping Spaces Between Words

[geoffrey.golden]

Hi there!

I sent my first newsletter today. The email itself is primarily a blog entry using the “Last Post” block.

In the newsletter backend, everything looks great. But I should have read the preview email I sent myself more closely – there are spaces being dropped at seemingly random intervals throughout the email. So instead of, “Hey everyone, thank you for reading” it comes out as, “Heyeveryone, thank you for reading.” These grammatical errors aren’t present in the original blog post, only in the sent version. How can I fix this for next week’s newsletter?

[Michael]

Hello Geoffrey, and thanks for using our plugin. This is rather weird, I’d need to take a look at one of these newsletter, could you please send a test one to michael@thenewsletterplugin.com?

Thanks,
Michael

[geoffrey.golden]

Thanks for looking, Michael. I just sent a test. Look for “Equip Story” in your inbox, subject line: “A New Beginning and No Ending.”

You can compare it to the blog it’s drawing from: https://www.equipstory.com/a-new-beginning-and-no-ending/

There are quite a few spaces between words missing, like “professionalscreenplay” and “theHot.”

[Michael]

Hello,

unfortunately I didn’t get your email. Could you please try again?

Thanks,
Michael

[geoffrey.golden]

I sent you the newsletter twice. Once as a test within the backend and once as a forward. Did you receive either of my emails? I haven’t heard from you.

I tried not using the Last Post block and instead copy-pasted the text from the blog into a text block. It still does it. Then I tried eliminating rich text formatting, copying the text into the text block, and re-adding the formatting. It still does it. Nothing seems to work.

I was considering upgrading to paid, because I really like the plugin interface, but honestly this has been a very frustrating experience.

[Michael]

Hello,

yes I took a look at your emails, sorry for this delay. I’d need another thing, cause one of our developers have already seen this behaviour and it was caused by a conflict with another plugin. Could you please let us have a list of your currently active plugins?

Thanks,
Michael

[geoffrey.golden]

Thanks for the quick reply! Here’s my plugin list:

All in One SEO
Fonts Plugin | Google Fonts Typography
Newsletter
Newsletter – Addons Manager
Newsletter – Import
Total Upkeep
WP Crontrol
WP Mail SMTP
WP Super Cache
WPForms Lite

[geoffrey.golden]

I went ahead and deactivated all the plugins that weren’t essential to the newsletter:

All in One SEO
Fonts Plugin | Google Fonts Typography
Total Upkeep
WP Crontrol
WP Super Cache
WPForms Lite

No change. When I send a test, it’s still dropping spaces between words. :-/

[Michael]

Thanks Geoffrey, I do confirm it wasn’t one of your plugins’ fault. Can you please run a test send briefly disabling wp smtp and see if the error persists? 

Thanks
M

[geoffrey.golden]

I went into the WP Mail STMP plugin. Instead of selecting Other (SMTP), I chose PHP.

I tried sending two test emails. One was my newsletter from within the The Newsletter Plugin. The other was a basic test email with WP Mail STMP. I didn’t get either message in my inbox or in spam.

[geoffrey.golden]

I spoke too soon. The emails arrived and they look perfect! I also tried my old SMTP service (Dreamhost) and they look good. So the issue seems to be with my current SMTP service, MailerSend. I’m going to hit up their support, but if you have any recommendations, I’d love to hear them. Thanks!

[Michael]

Hello Geoffrey,

I believe asking Mailersend support was the right path, let me know what they’ll answer if you don’t mind!

Thanks,
Michael

[geoffrey.golden]

I went back and forth with MailerSend’s support. They said they couldn’t replicate the problem, so they didn’t know how to help me. I decided to switch to Postmark. Everything works perfectly. *Shrugs*

Thanks for your help on this!

[Author]

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