Import/Export not activated

[startinformatica]

I have the latest version 8.6.0 of WP Newsletter with the import/export addon activated, however clicking the import/export item from the drop-down menu invites me to install the addon again, even though the addon is already installed. I also tried on another WordPress installation and the problem is the same. Give me hope, thanks.

[Michael]

Hello,

if you go to your WordPress installed plugins list, do you see Newsletter – Import/Export ? Is it activated?

Michael

[startinformatica]

Hi Michele,
yes it is activated. There is an expired Pro license on the site and I fear that the problem is that. Now I have to figure out how to deactivate the license and reactivate it with a new free account.

Maurizio

[Michael]

Hello Maurizio,

try to do the following: go to your account page on our website, find the license and click on the regenerate button. Then copy paste the new license code inside the plugin in Settings> General Settings.

Michael

[Author]

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