Home Forums Newsletter Plugin Support Forbidden when trying to send Newsletter

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  • #337265
    varmartins1
    Participant

    I've been sending Newsletters for months now, but for some reason I've been trying to send one since yesterday and I always get a black page that just says Forbidden right after I press send.

    Can someone please help me?

    #337310
    Stefano
    Keymaster

    Usually this is due to a security module of apache (mod_security). Try to empty the text part of the newsletter when you're in the page where you select the lists and other targeting filters. If it saves, definitively is a security filter.

    #337332
    varmartins1
    Participant

    It worked! Thanks!

    So should I just keep sending the next Newsletters without the text or is there a way to fix it?

    #337337
    Stefano
    Keymaster

    If you ask the provider to disable the mod_security, possibly selectively for the admin side of the blog, the problem will be resolved definitively, otherwise you need to empty or change the text part of the newsletter every time.

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