Home Forums Newsletter Plugin Support Ending up in Gmail PROMOTIONS folder

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  • #284411
    jglazerbrush
    Participant

    When I send my newsletter to people, it ends up in the PROMOTIONS folder on gmail. I know I can have them whitelist the sender but for a 70-80 year old person this is like rocket science *AND* they may never see the instructions on how to do it.

    How can I get my email to not go into that folder? Is it a header or something that is causing it?

    #284413
    Stefano
    Keymaster

    It is something by GMail there are no things we can do as far as I know.

    #284416
    jglazer63
    Participant

    I tested from the newsletter email address directly. I did this from the pop3 account and it went through fine. So it is detecting something to do with the email formatted by your plugin. Perhaps the return path, perhaps something in an X- header? I don’t know either but it is definitely only mail sent from your plugin and this is a problem.

    #294607
    Anonymous
    Inactive

    I am having the same problem, did you find any solution?

    #294674
    Stefano
    Keymaster

    Hi, there is no way to control how gmail decides to classify emails. Probably removing the “bulk” from the header can help, but is a way to be classified as spam when many newsletters are sent.
    Try to install our addon for office 365 which removes all the headers, maybe it helps.

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