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.edu subscribers deleted involuntarily

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  • March 13, 2024 at 10:23 pm #322958
    Obadele Kambon
    Participant

    We noticed we are getting unsubscribe emails only for .edu users to remove from our mailing list. The subscriber did not initiate this request. Does anyone else have this issue with .edu domain users?

    March 14, 2024 at 10:03 am #322999
    Michael
    Keymaster

    Hello,

    we are aware of this issue but unfortunately there is little we can do about. It’s caused by some aggressive spam filters. I’d suggest to turn on 2-step unsubscription.

    Michael

    March 20, 2024 at 10:05 am #323337
    Obadele Kambon
    Participant

    Hello,
    This is happening even with 2-step unsubscription turned on. My own university account through outlook has just been involuntarily unsubscribed for the second time. What can be done?

    March 20, 2024 at 10:43 am #323343
    Michael
    Keymaster

    Hello Obadele,

    can you please send me an example of the newsletter you’re sending at test@thenewsletterplugin.com ?

    Thanks,
    Michael

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