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A newsletter has been stopped due to an error: 500

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  • September 3, 2024 at 10:15 am #331308
    unidadtecnologica
    Participant

    Hello,

    We have recently migrated our portal, which has an active license for the plugin, to AWS. At 47% of the process, we encountered the following error:

    “A newsletter has been stopped due to an error: 500 – {“ErrorIdentifier”:”4ae1774e-c620-4303-8ea1-1aee4d90a806″,”StatusCode”:500,”ErrorMessage”:”Ouch! Something went wrong on our side and we apologize! Please contact our support team who’ll be able to help you on this”}.”

    What could have caused this issue? Could it be related to the change of provider? We did not experience any problems with the on-premise server.

    Best regards and thank you.

    September 3, 2024 at 10:27 am #331309
    Stefano
    Keymaster

    That message is by Amazon and it’s a fatal error so the plugin stopped the newsletter (but you can restart it). About the error, you should contact Amazon reporting the error identifier.

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