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Hi Guys,
We have just noticed that any link/page in the newsletter, whether redirection after clicking to subscribe or to manage the subscription, gives a 404 page not found.
The page with the shortcode is set up and set in the settings.To trouble shoot I try this: When I go to Subscribers->Profile Page and click on Preview Online, the profile pages loads well.
But when I got to Subscribers->Unsubscribe and click on Preview Online any of the subpages: Confirm/Goodbay/Resucribe I get the 404 page.You can check it on my website: wilda.eco.
Are you able to help me with that? Is that only my problem or the plugin issue, perhaps after an update?
Best regards,
AdamHello,
I just tried to sign up and I can confirm the 404s. Are you sure you created a Newsletter page with only the newsletter main tag in it?
Michael
Hi Michael,
There was a header as well, but I changed it to just the [newsletter] shortcode and nothing more, and it did not help. Besides, the newsletter was working well before—we had it on our page for several months.
I have just tried to subscribe again and found out that it redirects to this link: wilda.eco/en/en/newsletter/?nm=confirmation&nk=113-923e0519de
When I remove the double /en/en/ from the link and open it, it shows the correct page. The same is true for the confirmation link.
It does not work however for the Polish version, although the /en/en/ is still added there. The link looks like this for the Polish version:L https://wilda.eco/pl/en/en/newsletter/%3fnm%3derror#TRPLINKPROCESSED
Our page does not have the /en/ for the default English language. We use Translatepress.Once again, it had all worked well before for both languages.
Best regards,
AdamHello Adam,
we’re looking into this, it’s related to how TranslatePress works. I’ll get back to you as soon as we’ll have any news.
Michael
Hi Michael,
Thank you for the update. We already see we are loosing some subscribers as the corrupted subscription pages are visited but the subscription is not confirmed.
Best regards,
AdamHello Adam,
we’ve checked extensively the TranslatePress addon on our environments but we weren’t able to replicate this issue. A quick question: is your subscription/activation configuration the standard one?
Michael
Hi Michael,
Yes, it is a standard one, no customisations on these pages.
As I mentioned before: When I go to Subscribers->Profile Page and click on Preview Online, the profile pages loads well.
But when I got to Subscribers->Unsubscribe and click on Preview Online any of the subpages: Confirm/Goodbay/Resucribe I get the 404 page.
So it is very interesting that the link of the profile page is somehow without the additional /en/en/. It also works well in the Polish language.If that might help I can offer you an access to my WordPress for checking. It is getting a very pressing issue as we have some influences collaborations coming this weekend and we wanted to get a newsletter popup, so hopefully you can help me to resolve it.
Best regards,
AdamHi Adam, I setup a fresh installation with Newsletter and Translatepress and the redirects are ok, so I don’t think it’s a problem of our integration, it could be a specific configuration OR other plugins in your site.
Please contact me at stefano@thenewsletterplugin.com so we can setup a way to debug that specific problem.S.
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