How to restore a deleted newsletter? Deleted newsletters.
When a newsletter is deleted, it is completely removed, there is no trash area, so it cannot be restored. With the deletion even all the massive statistics data is removed, can be useful to free up space into the database.
Can I get post titles and excerpts from the post’s custom fields?
No, the “Posts” block can extract only the standard post’s title and excerpt. To use post’s custom fields a custom composer block can be easily coded following the instructions available on the developer documentation area of the Newsletter plugin website.
Stop a newsletter. Block a newsletter. Pause and continue the newsletter sending.
When a newsletter is delivered it’s possible to pause and restart it as many time as needed, for example, to correct the content. When restarted it continues from the last processed subscriber. If a newsletter is stopped, that is definitive and it returns to the “draft” status and all statistics reset. It can be sent once again as a fresh new newsletter: those who already received it will get a new copy.
Can I use conditional tags on newsletter text?
No, the Newsletter plugin does not provide conditional tags to dynamically insert the user data into the newsletters.
How can I have the bounce rate for a newsletter?
Bounces are related to the single email address, so to subscribers, and not to newsletters or their contents. A bounce is produced by an unreachable mailbox. For example, a full mailbox produces a bounce for every email you send to that address (being it a newsletter, a welcome email, or whatever other kind of communication). So the plugin does not create a relation between bounces and newsletters.
Can I use a different email address as the sender for my newsletters?
Yes, you have a main sender address configured on the Newsletter’s main settings and each newsletter can be configured with a specific sender email address and name. The Automated channels can be configured with a custom sender email and name and the Autoresponder series can be configured with custom sender email and name.
I have two or more newsletters “sending”, are they sent at the same time?
No, to respect the speed limit set on the Newsletter’s main settings, the newsletters are sent one by one starting from the oldest to the newest (by sending date). The are no options to send them at the same time.
Spam. The emails I send end up in the spam or junk folders.
The problem of emails ending in the spam folder is usually related to the trustiness of the sending service. You should ask the hosting provider (which is running your WordPress site) to check the server IP address on blacklists and if that address is present, activate it to remove it. The provider should even be able to set up the SPF record in your DNS to declare that the server hosting your site is allowed to send emails to your domain. If possible you should ask the provider for an SMTP service, install an SMTP plugin, and connect your blog with that SMTP which is a delivery service usually already well configured and maintained. Another option is to use a professional delivery service line Amazon SES, Sendgrid, Mailjet, Mailgun, and so on.
The sending or delivering of a newsletter is very slow, what can I do? It would help if you changed the delivery speed for the main settings of the newsletter plugin. By default the delivery speed is set to 100 emails per hour. It would help if you asked the provider how many emails per hour you can send with your hosting plan.
Can I schedule a newsletter to be sent in the future? Of course, yes. After creating it proceeding to select the target audience and other delivery parameters, it can be sent immediately or scheduled selecting the date and the time in the future. There is no need to keep the browser open on the newsletter details or list pages.
Newsletter not sending. The newsletter is stuck on “sending (0/x)”, what can I do?
If the delivery of a newsletter does not progress and remains blocked at 0 of x you should check if other newsletters are delivering, for example, the newsletters generated by the Automated addon. Checking the Newsletter plugin System panel you can see how many newsletters are queued, how many emails the system is expected to send, and how much time it would take at the delivery speed set on the main settings.
Emails not sent. When you run a test and get “success” but no emails are received, it means the Newsletter plugin successufully sent them but the provider, the SMTP or the delivery service in use are not actually delivering them. It could even happens the destination service is refusing the emails. See this page for help.
Can I use shortcodes in my newsletters? Does short code work on newsletter content? Yes, you can use shortcodes on newsletters’ content, but they need to be enabled in the Newsletter plugin’s main settings. Once enabled, you can add a text or HTML block to a newsletter containing the shortcode you want to embed. The shortcode is executed for each email generated when sending the newsletter.
Placeholders. Tags. Subscriber merging tags. Merge tags. How can I insert subscriber’s data into newsletters using tags?
You can use specific placeholders or tags to insert subscriber’s data, like the name, the email, and so on. For example, the tag {name} will be replaced with the subscriber’s name, and the placeholder {surname} will be replaced with the subscriber’s last name. Custom fields can be inserted using the {profile_N}. You can find a complete list of those tags on this page.
How can I add the first name, last name, and email of the subscriber to the newsletter?
You can use specific placeholders or tags to insert subscriber’s data: {name}, {surname}, {email}. You can find a complete list of those tags on this page.
Custom post types. Can I insert custom post types provided by my theme or by a plugin into the newsletters? Yes, custom post types are supported by a special composer block, which you can find in the “Advanced Composer Blocks” add-on. The block can use the basic information of a custom post type, like the title, the excerpt, the featured image, and the date. To extract more information from a custom post type a specific composer bock can be coded using following the developer documentation.
Can I insert emojis in the newsletter content or the newsletter subject? Yes, you insert emoji in your newsletter just by copying and pasting from an archive, like getemoji.com.
Can I embed PDF files in my newsletters? Can I attach PDF files to my newsletters? Can I add a PDF file as an attachment to newsletters? No, it’s not possible to add attachments to a newsletter, like a PDF file or other file formats. But you can upload the file in your blog media gallery and add a button to the newsletter to download it. The button or CTA block lets you select an element from the media library as a button link. That is the best practice to send files to subscribers and keep the weight of each email lower.
Can I use Canva designs or Microsoft Office documents to create a newsletter? No, usually that does not work, since a newsletter needs to be coded in special ways to be shown correctly on email clients and apps. You can try to create a blank newsletter using the legacy templates and copy and paste the content from your design software but don’t expect good results.
Is it possible to select the date and time in the “Posts” block to extract specific articles? No, it is not possible to specify a date range to get posts published on in that date range. Using the “offset” option, you can skip the first n-th posts to get the older ones.
The shortcodes I added to my newsletters do not work. The shortcodes can be added to newsletters’ content after they have been enabled on the Newsletter plugin’s main settings. Anyway, the shortcode must generate plain HTML without Javascript or styles: they’re not shown or interpreted by email clients.
Can I use custom fonts in my newsletters? No, it’s not possible to use custom fonts (like web fonts) because email readers (usually) do not display them and a fallback font is used.
Can I change the width of the newsletters? Yes, when you’re creating a newsletter with the composer select the “Settings” tab on the top right and in that panel, you can set the width. The predefined widths are the most common and safe to use. Remember that most subscribers will read the newsletter on their mobile phone where the content is rearranged to be shown on a vertical display and using all the horizontal space available.
Database charset. Emojis are not saved when I use them in my newsletters. When emojis are not saved and are removed from your newsletters it means your database does not support them. With the help of a technician, you should check if the database supports the UTF8MB4 encoding and convert all the tables to that format using the COVERT command of MySql. The table charset UTF8MB4 must be specified in the wp-config.php configuration file. If you change the wp-config.php then deactivate and reactivate The Newsletter plugin it can try to update its database tables.
Where can I change the “From” email address of my newsletters? The “From” address can be set globally on the Newsletter’s main settings. Each single newsletter can have an alternative “From” address, if necessary.
When a full post is included it is not correctly shown on the email client. This is a common issue and cannot be solved. The reason is due to email clients are not able to display the most recent HTML structures and missing the style of the site which cannot be included in emails. If a post has a simple structure there are good chances it is shown correctly, anyway, with minor glitches. The Newsletter plugin tries to filter out or convert the elements that cannot be shown but articles created with page builders, for example, are normally problematic.
Can I create a template from a regular newsletter? Yes, to create a template you should simply use the “T” button you can find on the newsletter list panel. The template is created and available on the template list panel for further editing. The template will be available on the template selection when a new newsletter is created or when the template selector is activated while editing a newsletter.
Send test newsletter. How can I send a test newsletter? To send a test newsletter (to see how it shows up on email clients) you can use the test button available on the composer. You can send the newsletter to a free input email address or one or more subscribers set as “test subscribers”. Sending to test subscribers helps in evaluating how the subscriber’s data is replaced when the placeholders are used.
How can I view a newsletter online? Link to view online. Every newsletter can have a link to be viewed online and it is added with the “preheader” block or adding a link with {email_url} as URL. The tag will be replaced with the online URL of the current newsletter. You can use the Archive Addon and the shortcode to publish your newsletter on the website.
Newsletter archive. Can I publish my newsletters on the website? Can I show previous issues of my newsletters? Using the free addon “Newsletter Archive” you can publish your newsletters on a website page. The add-on can be downloaded from your account page or installed directly from your blog if you have the Newsletter Addons Manager installed and active.
Tracking clicks on newsletters. Tracking.
Tracking of link clicks is enabled by default and all links inside the newsletter are rewritten to be tracked. You can enable disable the tracking on each newsletter with the related option. You can even set the default tracking option for new newsletters on Settings/General. Link tracking enable even the open tracking but be aware: with the new privacy policy of Apple, the collected data is no more reliable.
My newsletters/emails show the text “Web Bug from” on the bottom, how can I remove it?
That is not added by your hosting provider that is using the “Mailscanner” software on the mailing system. It’s not added by the Newsletter plugin or other plugins installed in your blog. That note is related to the tracking image added by the Newsletter plugin at the end of each email to register the opening. If you disable the tracking and send a test of the newsletter once again, the message won’t appear. You should ask the provider to remove that specific filter.
Can I insert the current date on the subject or content of a newsletter? Yes, there is the placeholder {date} which is replaced with the sending date of the newsletter. The date is formatted using the format definition in your WordPress main settings. A special version of this placeholder with the syntax {date_format} can be used to format the date following the PHP date() function standard.
Are RTL (right-to-left) languages supported? They should. The Newsletter uses the RTL/LTR information provided by WordPress and just the alignment where necessary on blocks composing the email. The administration side uses a standard configuration form layout that should adapt automatically and the subscription form should inherit the site’s global behavior.
Can I create an HTML newsletter? Can I use an HTML template to create a newsletter? Yes, you can create an HTML newsletter and copy your HTML code. Start creating a newsletter and on the template selection popup click on “legacy themes”. You’ll be presented with old but still usable themes and in particular the option to create a raw HTML newsletter. All references to images need to be changed and the images uploaded in your media gallery (if not hosted on an external site with an absolute URL). Do not use HTML templates for web pages, they do not work, you need to use specific HTML templates for emails.
Is it possible to embed videos in a newsletter? No, it’s not possible. It’s not a limit of the Newsletter plugin but a general limitation of email clients. Only Gmail, when detecting a link to a YouTube video in an email, may show a preview, but generally, there is no way to play a video inside an email.
Characters with accents are not shown currently when the newsletter is sent. You should check if you’re using the WP Mail SMTP Pro plugin and if the tracking option on that plugin is active. That is a known problem of that plugin. disabling the tracking option solves the issue.
Links on email are not the original ones, they contain a lot of random characters.
That behavior is correct since the links are transformed into tracking links to record if they’re clicked. Anyway, when clicked, they bring to the original URL. If you prefer to not have the tracking links, you can disable the tracking on every single newsletter or globally on the Newsletter’s main settings. Of course, already sent emails cannot be changed.
Can I resend a newsletter to those who didn’t open it? Can I resend a newsletter to those who didn’t click it?
To send a newsletter to those who didn’t open it, you need to use the Reports addon and assign all those subscribers to a list. Then you can create a new newsletter (or duplicate the already sent one) and address it to that specific list. This is the best way to retarget those subscribers, you can use the same procedure to retarget those who opened but didn’t click the newsletter or those who interact with the newsletter (clicking or opening it).
Pictures not loading on emails or newsletters. Pictures don’t load or don’t show on iPhone or Apple Mail.
If the pictures are not shown on iPhone, that is a known problem of filters applied by the hosting provider. To confirm the problem, send a test email from Help/Delivery: the test email contains 2 images, if only one is visible on iPhone, the provider filter is confirmed. Open a ticket to your provider support and address them to this page: there is a procedure to verify technically the problem.
I need a custom composer block. Custom blocks can be easily added and coded, see the Composer blocks documentation page. Shortly, a folder needs to be created with three files (block.php, options.php, icon.png) and the folder “registered” so the Newsletter plugin adds that block to the composer. Do not modify the Newsletter plugin blocks or add custom blocks inside the plugin’s folders, since they are regenerated by WordPress after each update.
Can I make A/B test? A/B tests are not currently available in The Newsletter Plugin.
How can I view the newsletter online? View online. To view a newsletter online you can use the “pre-header” block in your newsletter or create a link anywhere in your newsletter using as URL the tag {email_url}. This tag is then replaced by the online newsletter URL.
What size do images need to be? What size of images can I use? Images size. Our Plugin automatically resizes the images to adapt them to the newsletter dimensions. They won’t be modified but just adjusted. The adapted images are saved in the folder wp-content/uploads/newsletter.
AI. Artificial Intelligence.
With the Artificial Intelligence Addon, it is now possible to receive subject suggestions for your newsletter. Furthermore, you can use a new AI composer block capable of generating text following instructions.
Dark mode. Is dark mode compatible? The newsletters created with our composer should be compatible with Apple and Android dark mode.
Send the last newsletter to new subscribers.
It’s not possible to send the last newsletter to new subscribers, but you can create a welcome email with the composer (see Subscription/Welcome) adding, for example, the latest post from the blog. Using the Autoresponder addon, you can prepare a “welcome path” for new subscribers, it’s much recommended than sending the last newsletter.
Happy birthday emails.
The Newsletter plugin does not support birthday emails, sorry.
Summary on top of a newsletter. Links to newsletter’s content or parts. Index of a newsletter.
Adding an index with link to the contents of a newsletter usually does not work due to missing support by email clients. So there is not that kind of block available and even creating an index by hand it does not work on many clients creating a bad user experience.