Home Forums Newsletter Plugin Support Error Updating Addons

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  • #334662
    HESLucas
    Participant

    Hello! I am encountering an issue while trying to update two plugins: “Addons Manager and Support” and “Import/Export” for my WordPress site.

    During the update process, I receive the following error message for both plugins:

    “An error occurred while updating Newsletter – Import/Export: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Invalid archive structure.”

    “An error occurred while updating Newsletter – Addons Manager and Support: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Invalid archive structure.”
    Could you please assist me in resolving this issue?

    Additionally, when I check the version details, I see the message “Plugin not found.” We have already tried deactivating and reinstalling the addon.

    Versions:
    Newsletter – Version 8.5.9 (latest)
    Addons Manager and Support – Version 1.3.0
    Import/Export – Version 1.5.1

    Thank you for your help!

    #334663
    Stefano
    Keymaster

    Hi, that happens when there is a connection problem between the blog and our server, please, get the zip from your account page on this site an upload it manually from the plugins/add new page.
    The addon (which is a regular WP plugin) will be updated.

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