Home Forums Newsletter Plugin Support Images from blog and logo not displaying in test newsletter

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #333524
    bobbyizq
    Participant

    The test newsletter looks fine when I edit it, but the Emails for Outlook and Gmial do not include all of the images.

    #333529
    Stefano
    Keymaster

    Your site uses relatove paths for images, but this is not working with emails. Check on Newsletter/Help/Status, probably the constant WP_CONTENT_URL is set on your wp-config.php file to get a relative path for images.

    That configuration should be removed.

    #333532
    bobbyizq
    Participant

    I’ve looked throughout the WP Dashboard and can not find where Newlsetter/Help/Satus panel is located. Where is it?

    #333542
    bobbyizq
    Participant

    I can’t evaluate this product if I can’t send a newsletter with images. I tried to submit a support ticket, but I got a page that does not show anywhere where I can submit a ticket. I’m completely blocked by this, and I’m not getting answers that connect with what I see on the Newsletter plugin page. Where is this WP_CONTENT_URL constant?

    #333563
    Stefano
    Keymaster

    WP has a main configuration file, wp-config.php, that is in the root folder of the blog installation where that constant could be present. Note: this is not a WP standard, someone explicitly set it.

    If you go to Newsletter/Help/System (I wrote status before, sorry) and search on that page for wp_content_url, you should find it with its value.

    Let me know how it is set, if so.

    #333677
    bobbyizq
    Participant

    Under Newsletter/Help/System, I see in the WordPress section that WP_CONTENT_URL is highlighted in orange and has the Value https://bobbyizquierdophoto.com/wp-content. However, when I open the wp-config.php file and search it, I do not see the constant WP_CONTENT_URL.

    #333678
    bobbyizq
    Participant

    I created a new newsletter using the Event theme, and I’m seeing something odd. When I edit one of the Image+Text+Button, I can see the Image in the preview, but the Image in the Appearance section has the mountains and sun placeholder icon. I don’t know where the Image of the dancers is coming from. When I replace the Image of the first Image+Text+Button with an uploaded image, I see the Image in the preview and in the Appearance section. This makes no sense.

    #333685
    Stefano
    Keymaster

    Hi, the image is a placeholder, of course when you select a real image from your gallery the placeholder is removed.
    About the content URL, that value is ok – it is a full URL, you should not have the “MAYBE” flag on our System page, it should be OK.
    So, if the emails are sent with a relative URL, that is a plugin.
    Check if you have a root relative plugin, make paths relative plugin or like.

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.