Getting Started

Sending stuck after first delivery

Home › Forums › Newsletter Plugin Support › Sending stuck after first delivery

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • September 25, 2024 at 8:33 am #332585
    HSR Group
    Participant

    Hi,
    since 2 days I’m experiencing a weird issue.
    When a delivery is running, it stops after sending the first email
    SMTP works fine, all is OK. I also tried to deactivate/activate the Newletter Plugin or create a new newsletter.

    I noticed that on the PARAMETERS BOX there is a value which I don’t underdstan:

    >> Engine lock 1727245511

    In other website I use the same plugin and the Engine lock is ZERO.

    On LOGS I have this:
    25-09-2024 08:25:08 – FATAL – 8.5.1 – 11,6 MB/256 MB – [cron] > Delivery engine lock already set: can be due to concurrente executions or fatal error during delivery

    Can anyone help me please?
    Thank you very much

    September 25, 2024 at 10:44 am #332611
    Michael
    Keymaster

    Hello,

    I’ll have this discussed with our developers, I’ll get back to you as soon as possible.

    Michael

    September 25, 2024 at 11:28 am #332615
    HSR Group
    Participant

    Hi Michael,
    thank you so very much.
    Please let me know asap.

    Thank you.
    Kind Regards
    S.

    September 25, 2024 at 2:04 pm #332624
    Michael
    Keymaster

    Hello,

    try to enable debug mode in Settings > General > Advances and see if it catches any more specific php error. You’d need to have a newsletter sending and wait for cron to run (approx every 5 mins). Get back to me with any results.

    Michael

    September 25, 2024 at 2:48 pm #332631
    HSR Group
    Participant

    Hi Michael,
    thank you very much.

    Here you can find the errors:

    25-09-2024 14:24:01 – INFO – 8.5.1 – 11,8 MB/256 MB – [cron] > Newsletter::send> Start newsletter 35
    25-09-2024 14:24:01 – DEBUG – 8.5.1 – 11,8 MB/256 MB – [cron] > Newsletter::send_setup> Setup delivery engine
    25-09-2024 14:24:01 – DEBUG – 8.5.1 – 11,8 MB/256 MB – [cron] > Newsletter::get_send_speed> Computing delivery speed
    25-09-2024 14:24:01 – DEBUG – 8.5.1 – 11,8 MB/256 MB – [cron] > Newsletter::get_send_speed> Speed set by mailer
    25-09-2024 14:24:01 – DEBUG – 8.5.1 – 11,8 MB/256 MB – [cron] > Newsletter::get_send_speed> Speed: 12
    25-09-2024 14:24:01 – DEBUG – 8.5.1 – 11,8 MB/256 MB – [cron] > Newsletter::send_setup> Max emails: 1
    25-09-2024 14:24:01 – DEBUG – 8.5.1 – 11,8 MB/256 MB – [cron] > Newsletter::send_setup> Max time set to 285
    25-09-2024 14:24:01 – DEBUG – 8.5.1 – 11,8 MB/256 MB – [cron] > Newsletter::send> Query: select * from wp_2_newsletter where status=’C’ and id>3 order by id limit 1
    25-09-2024 14:24:01 – DEBUG – 8.5.1 – 11,8 MB/256 MB – [cron] > Newsletter::send> Loaded subscribers: 1
    25-09-2024 14:24:01 – DEBUG – 8.5.1 – 11,8 MB/256 MB – [cron] > Newsletter::send> Delay set to 0
    25-09-2024 14:24:01 – DEBUG – 8.5.1 – 11,8 MB/256 MB – [cron] > Newsletter::send> Processing user ID: 4
    25-09-2024 14:29:45 – DEBUG – 8.5.1 – 11,8 MB/256 MB – [cron] > Newsletter::hook_newsletter> Start
    25-09-2024 14:29:45 – FATAL – 8.5.1 – 11,8 MB/256 MB – [cron] > Delivery engine lock already set: can be due to concurrente executions or fatal error during delivery
    25-09-2024 14:34:03 – DEBUG – 8.5.1 – 11,6 MB/256 MB – [cron] > Newsletter::hook_newsletter> Start
    25-09-2024 14:34:03 – DEBUG – 8.5.1 – 11,7 MB/256 MB – [cron] > Newsletter::hook_newsletter> 1 newsletter to be processed
    25-09-2024 14:34:03 – INFO – 8.5.1 – 11,7 MB/256 MB – [cron] > Newsletter::send> Start newsletter 35
    25-09-2024 14:34:03 – DEBUG – 8.5.1 – 11,7 MB/256 MB – [cron] > Newsletter::send_setup> Setup delivery engine
    25-09-2024 14:34:03 – DEBUG – 8.5.1 – 11,7 MB/256 MB – [cron] > Newsletter::get_send_speed> Computing delivery speed
    25-09-2024 14:34:03 – DEBUG – 8.5.1 – 11,7 MB/256 MB – [cron] > Newsletter::get_send_speed> Speed set by mailer
    25-09-2024 14:34:03 – DEBUG – 8.5.1 – 11,7 MB/256 MB – [cron] > Newsletter::get_send_speed> Speed: 12
    25-09-2024 14:34:03 – DEBUG – 8.5.1 – 11,7 MB/256 MB – [cron] > Newsletter::send_setup> Max emails: 1
    25-09-2024 14:34:03 – DEBUG – 8.5.1 – 11,7 MB/256 MB – [cron] > Newsletter::send_setup> Max time set to 285
    25-09-2024 14:34:03 – DEBUG – 8.5.1 – 11,7 MB/256 MB – [cron] > Newsletter::send> Query: select * from wp_2_newsletter where status=’C’ and id>3 order by id limit 1
    25-09-2024 14:34:03 – DEBUG – 8.5.1 – 11,7 MB/256 MB – [cron] > Newsletter::send> Loaded subscribers: 1
    25-09-2024 14:34:03 – DEBUG – 8.5.1 – 11,7 MB/256 MB – [cron] > Newsletter::send> Delay set to 0
    25-09-2024 14:34:03 – DEBUG – 8.5.1 – 11,7 MB/256 MB – [cron] > Newsletter::send> Processing user ID: 4
    25-09-2024 14:39:57 – DEBUG – 8.5.1 – 11,8 MB/256 MB – [cron] > Newsletter::hook_newsletter> Start
    25-09-2024 14:39:57 – FATAL – 8.5.1 – 11,8 MB/256 MB – [cron] > Delivery engine lock already set: can be due to concurrente executions or fatal error during delivery
    25-09-2024 14:43:59 – DEBUG – 8.5.1 – 11,6 MB/256 MB – [cron] > Newsletter::hook_newsletter> Start
    25-09-2024 14:43:59 – FATAL – 8.5.1 – 11,6 MB/256 MB – [cron] > Delivery engine lock already set: can be due to concurrente executions or fatal error during delivery

    Here you can also download a few screnshots:

    – https://ibb.co/2jxZPfG
    – https://ibb.co/dbrvMRQ
    – https://ibb.co/rZKpxyJ

    Please let me know asap.
    Thank you very much.
    S.

    September 25, 2024 at 7:00 pm #332660
    HSR Group
    Participant

    Hi Michael,
    after the newsletter latest update we did a few minutes ago, our problem is solved.
    Thank you.
    Kind regards
    S.

    September 26, 2024 at 11:43 am #332769
    Michael
    Keymaster

    Hello,

    happy to hear that!

    Michael

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.