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Internal server error 500

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  • March 15, 2017 at 6:37 am #30950
    miwo
    Participant

    When I click on “New newsletter”-Button I am redirected to http://www.it-freelancer-magazin.de/wp-admin/admin.php?page=newsletter_emails_theme – but that page gives me the internal server error 500 page. I have newsletter plugin version 4.8.5 and WordPress version 4.7.3–de_DE. I’ve disabled all other plugins, but the error still exists. What can I do?

    March 15, 2017 at 9:54 am #30971
    Stefano
    Keymaster

    Those kind of error are logged in the error log of the server. Please try to find it so we can understand the problem. Check even the status panel of Newsletter for any possible error.

    Stefano.

    March 16, 2017 at 6:03 am #30994
    miwo
    Participant

    the status panel link leads to http://www.it-freelancer-magazin.de/wp-admin/admin.php?page=newsletter_main_status which also gives the internal server error.

    It’s funny. When I activate debug mode in wp-config.php with:
    define(‘WP_DEBUG’, true);
    define( ‘WP_DEBUG_LOG’, true );

    the above error doesn’t persist any more.
    But anyhow I found two warnings in the log:

    [16-Mar-2017 04:59:02 UTC] PHP Warning: is_file(): open_basedir restriction in effect. File(C:\Inetpub\vhosts\wvps83-169-10-28.dedicated.hosteurope.de\site5/wp-content/plugins/newsletter/emails/themes/composer.gif/theme.php) is not within the allowed path(s): (C:/Inetpub/vhosts/wvps83-169-10-28.dedicated.hosteurope.de\;C:\Windows\Temp\) in C:\Inetpub\vhosts\wvps83-169-10-28.dedicated.hosteurope.de\site5\wp-content\plugins\newsletter\includes\themes.php on line 114
    [16-Mar-2017 05:00:14 UTC] PHP Warning: is_file(): open_basedir restriction in effect. File(C:\Inetpub\vhosts\wvps83-169-10-28.dedicated.hosteurope.de\site5/wp-content/plugins/newsletter/emails/themes/composer.gif/theme.php) is not within the allowed path(s): (C:/Inetpub/vhosts/wvps83-169-10-28.dedicated.hosteurope.de\;C:\Windows\Temp\) in C:\Inetpub\vhosts\wvps83-169-10-28.dedicated.hosteurope.de\site5\wp-content\plugins\newsletter\includes\themes.php on line 114

    Do you know what’s wrong with it now?

    August 8, 2017 at 8:55 am #40716
    Anonymous
    Inactive

    When you hit an internal server error it usually means some parts of your web server is not configured correctly or the application is trying to do something and the server is failing to carry out the request due to a conflict or restriction. This error can only be resolved by fixes to the Web server software . It is up to the administrators of the Web server site to locate and analyse the logs which should give further information about the error.

    August 8, 2017 at 4:24 pm #40789
    miwo
    Participant

    The solution in my case was to migrate from Windows tu Linux. After that all problems were solved.

    August 16, 2017 at 9:27 am #41467
    Anonymous
    Inactive

    500 internal server error is one of the frustrating errors that occurs in WordPress websites. This error is generally caused by WordPress plugins, PHP memory limit, .htaccess file and WordPress core files corruption.
    There are some methods which will help you to fix 500 internal server error.

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