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Plugin vers 6 Editor Fails to Load

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  • December 17, 2019 at 5:44 pm #244989
    Anonymous
    Inactive

    Ever since Newsletter updated to version 6, our WP installation has had nothing but problems. The editor will not load (Newsletters > Create Newsletter > click theme > Proceed to edit).

    I've had to resort to downgrading the plugin to version 5 in order to make it work.

    WP version: 5.3.1
    Theme: NewsMag Pro 2.2.1

    If you need other info for debugging let me know. This really needs to get resolved as I can't keep having to downgrade a plugin on every update.

    On a side note, is there any way to keep custom themes after a WP update? Again, having to keep going into FTP to just add a theme to the plugin seems silly to me.

    Any assistance and rapid response is greatly appreciated.

    C

    December 17, 2019 at 9:33 pm #244991
    Stefano
    Keymaster

    Hi, which theme are you using to create a newsletter? The default theme? Do you see an error? Or can you find an error on the error logs?
    If you use a custom theme, you should add it to a special folder, please refer to the documentation, otherwise WP will delete it on every update.

    Stefano.

    December 17, 2019 at 9:39 pm #244993
    Anonymous
    Inactive

    The problem happens with any theme used. The editor doesn't appear no matter what theme is used.

    I am not aware of errors in the log. Should I be looking under php error logs?

    For the custom theme, they need to go to wp-content/extensions/newsletter/emails/themes?

    Thank you
    C

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