Getting Started

Images in Email do not show up (Error 404)

Home › Forums › Newsletter Plugin Support › Images in Email do not show up (Error 404)

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • September 4, 2019 at 12:43 pm #224673
    Emmeline Smith
    Participant

    Hi,

    We are having a problem with displaying the images in an email.

    If I load the image with my browser:

    ../wp-content/uploads/test.png

    it works, but the link generated by gmail does not work:

    https://ci5.googleusercontent.com/proxy/zPVRAbZflzG2VDzuiyA_s_Wx8o4C1wqT9VskfJp0PxVJnjN_CQ9wJIBK8rlgofWripgVcMcHKGtIWoG1zCfNBpjxURBgLoWaXLLtYAtBTMp3aSQI5DBoXfGV0sq9=s0-d-e1-ft#../wp-content/uploads/test.png

    Can you help?

    Many Thanks.
    Indigo 21 Support

    September 4, 2019 at 2:14 pm #224710
    Stefano
    Keymaster

    Check on status panel IF the wp_content_url is set to a relative uri and not a full uri. Newsletters require to have images generated by WP with a full url.

    Stefano.

    September 4, 2019 at 3:01 pm #224739
    kochandiii
    Participant

    Hello Stefano,

    I am currently struggling with exactly the same issue. My images from newsletters are not displayed in Gmail (whereas in outlook it is working).

    As you recommended, I tried to set the wp_content_url to the full URL, but still it was not working. Do you have any more recommendations?

    Thanks in advance
    Andi

    September 5, 2019 at 8:49 am #225255
    kochandiii
    Participant

    Additionally I read about the following suggestions to display the images in gmail:

    Including the scheme in the src url (using "//" does not work - use full scheme EG: "https://")
    Including width and height attributes
    Including style="display:block" attribute
    Including both alt and title attributes

    Sadly they didn't work for me!

    September 5, 2019 at 9:55 am #225294
    Emmeline Smith
    Participant

    Hello Stefano,

    It's still not working.

    Any way to fix this error?

    Thanks.

    May 4, 2021 at 5:31 pm #271077
    RegisIT
    Participant

    Old post but in case anyone finds this; we had the same issue with Outlook. Problem was we were using a Root Relative URL plugin which was removing the absolute image URL in the email. Deactivated that and problem resolved.

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.